I chose this car wash because it was close to home and I was short on time. I went with the…read moreExecutive Full Service Wash and was a little surprised that customers drive their own vehicles through the wash, while the staff handles the drying and interior vacuuming afterward. The check-in process was ok, the employee who checked me in and the cashier weren't particularly personable. The real standouts were the gentleman and lady who dried and vacuumed my truck. They were thorough, hardworking, and paid attention to the details. Their effort really showed in the final result. While the customer service at the front could be more welcoming, the quality of the work itself left me satisfied, and my truck looked great when it was finished.

Sharing this because it's been weighing on me, and I've gone back and forth about whether to post…read moreit. Last week, I took my car to Sparkles Car Wash on Grand Canyon and Tropicana I already knew things weren't the same since the managers and owners changed -- the quality of service has noticeably declined -- but I decided to give them another chance and even went for "the works." Inside my car, I had my son's wallet and a large collection of quarters he keeps specifically to give to homeless individuals. Before getting out, I literally reminded myself to grab the wallet, as I always do, but in the rush of the moment, I forgot. That part is on me. My detailer was an older Hispanic woman. She finished my car and immediately rushed to another one without notifying me it was done. After waiting, I finally went out to ask what was taking so long, tipped her, and left. That's when I remembered the wallet -- and it was gone. I called the establishment right away and asked for a manager. I calmly explained the situation and asked if they could please speak with the detailer to see if she noticed a wallet and, if so, to return at least my son's ID. We already froze the cards, and honestly, if someone took the cash, they must have needed it. All we want back is the identification. Instead of helping, the manager dismissed me, insisted the employee "would never do that," and acted as if my concern wasn't valid. She was rude, unprofessional, and completely disregarded what I was telling her. Moments later, the phone line was unplugged and started transferring to a fax tone. She also gave me a fake corporate number that doesn't exist. I'm sharing this because it's unacceptable, and I want to know if anyone else has experienced something similar at this location. If you haven't, please be aware.

Just experience my first car wash here. It's pretty straight forward…read more I got an ultimate or Gold Wash. I forgot. But it was about $45 dollars. But do to my car being a midsize vehicle (Tesla Model Y), there was a $10 charge. And then there is a $3 fee for credit card charges. In my opinion, it's a pretty good deal. They do a good job. And they work all day. They deserve what they charge. If you're looking for TOP notch detailing, they may provide other services for a deeper clean. But this would be ideal for a once or twice a month service, because drive through car washes don't do much in my opinion. Plus, hand drying it and vacuuming on my own, isn't really worth the time and effort. Especially in comparison to a nice "self service" car wash. Most of them charge between $10-$20 dollars anyway. I might as well pay other people to do it. They work hard. Do a good job. They're pretty honest about their pricing.

Still coming here. Three cars later... Porsche Cayenne S. Always respecting the hard workers…read moreworking in this heat.

I purchase car wash coupons years ago, misplaced them for about a year, found them, and learned…read morerecently that Freddy's car washes across the city went through a "buy out" and now are reduced to only two locations! No refunds for the coupon books so now I have to travel 15 minutes to the nearest location. Upon arrival there are three drive up lanes. An employee greets and all options are discussed if interested. I just wanted the basic wash I purchased. I handed over the coupon, the employee placed the wash detail ticket on the dashboard of my vehicle. The staff were courteous and I was given two choices: I can remain in my vehicle and go through the car wash, or an employee would take my vehicle through while I waited in the lobby. I was prepared to take it through myself as that's how it worked at previous locations back when I purchased the coupon books. An employee provided hand signals to help me get the wheel of my vehicle lined up into the wheel guide, I followed posted directions, and then the employees and automated car wash takes over. The car wash is a typical automated tunnel process. This is a traditional car wash with thick felt looking brushes; not touchless. Once ejected at the end of the wash, I drove over and parked next to the tents and an employee wiped off my vehicle then I was on my way. Once I got to my next destination I inspected my vehicle. The wash was okay, but I noticed that the back of my vehicle still showed visible streak marks as if the rinse cycle and brushes were not thorough enough to remove all of the residual soap and dirt. The back of my vehicle is rather boxy and vertical so maybe the vehicle design is not conducive to the car wash parameters. The coupon was only for a basic car wash. I did not pay for any extra services. That in mind, after going through the car wash the tire rims were still grimy dirty. The basic car wash did not do much for the tire rims of my vehicle. I cleaned them myself later. I will continue to use my coupons. Next time I'll inquire as to how much extra it would be for cleaning of the tire rims and also checking cleanliness of the back of the vehicle to ensure a thorough cleaning. I think it reasonable that the back of the vehicle should be thoroughly cleaned by hand if the automated car wash can't reach it (no extra charge I presume). I just didn't check before I left. Now I know.

Why did all the fabulous Freddy's car washes close?!…read more It's no mystery if you take a risk and go get a wash at what I can only guess is their last operating location. Last night, I went to get a best wash which includes interior. I get my car back and they haven't touched the seats or the cup holder. Interior glass has not been touched. Floor mats are filthy. Dead bugs are still lying on my front bumper. Did this thing even go through the wash?! I kindly point out many many dirty spots on my seats and in my center console and other areas. After nearly 10 minutes, my car is still a mess. Frustrated, I leave. I don't have time to go back, so I call. Gentleman named Al answers and reassures me that if I came back the next day they'll fix it. I go back today. I'm waiting over 10 minutes until an employee finally sees me waiting. I'm the only one there. I explain what happened. Johnny gives me a bunch of excuses that they do not do the seats thoroughly (wtf? You're admitting that out loud?) At this point, I'm so frustrated I go inside to get my money back. Katelyn, manager, is unapologetic and rude. Kirk, who was working last night, came out to inspect my car. He tells me washing the floor mats vs. taking them out are two different services. How does one even wash the floor mats without taking them out? Katelyn ultimately only offers me 50% off. I'm so frustrated by this entire experience, I just want a full refund. Now I have to call corporate. Leave a voicemail for the CFO, Jeff Warnick, and Fred Smith. All over a miserable experience, bad customer service, and awful car wash. Time to sell this one to Terrible's too, at least then it's in the name.

Make sure to redeem the free ultra clean express car wash offer under info section! It also…read moreincludes a towel, dash wipe, & air freshener. Staff were friendly and helpful. It's great for an affordable & quick car wash & provides vacuums too! Only con is it's not touchless

Probably the newest equipment best automated car wash in Vegas…read more Free vacuum and damp towels too. Reasonable monthly plans.

Still the same pricing: $9.00 - single car wash…read moreFree gift: towel- microfiber Free vacuums Trash cans Receipt is now texted to your telephone number. The people that work here are nice, I should also mention. For the budget-minded driver, like the two Tesla drivers that I parked in between yesterday afternoon. It's Monsoon season, but my car really needed a car wash, so we went yesterday, even though, it was hot! There were a few other people doing the same thing, but not like how it is usually. Maybe there were more people in the morning. I wipe up the interior, the windows, and the outside of the those areas, including the doors. Hubby does the parts that I can't reach. Stringbean does the vacuum part.

We have a membership because it makes sense for our lifestyle and often come to this location…read more However, today at 1pm we were told we'd have to pay $1 for the air freshener which we have never had to do before. Which ok it's fine, if it's a new thing, but what if I wanted a receipt? How do I get that when I'm already going through the car wash? Just seems very inefficient to charge right then and there. Maybe have it when we check in? We might need to reevaluate our membership now because of this because other places give free air fresheners.

20 bucks for a wash. No one for a pre wash at the entrance. Blow dry at the end blew water back up…read moreon the windshield. No hand towels around the vacuum area. Never coming back.

They charged $7 each for sweet tart ropes and it's all such a rip off! Anywhere in the whole valley…read moreis a better value than This sh*t hole!

Realizing it's pivotal to wash your car weekly here in LV and this spot makes it super easy!!!…read more Call me dumb but renewed my initial membership. Shorter lines super fast and so convenient. The best part is little to know need for any staff interactions or almost zero need for assistance? The automated system is fantastic, the system recognizes my car and my membership and staff guides me through the automated wash!!! Highly recommended for casual fast easy automated car wash!!! Unlimited and such a great low low monthly charge which I believe is the same cost of one premium level wash?

Confused as to every time I come here with an active membership I am being told they have system…read moreissues or they have a new system which causes me to have to re-sign up and get recharged. Then staff will get upset because I am upset which is very frustrating. If you are gonna use online system at least have the staff aware of is and with knowledge about it so when we ask simple questions we are talking in circles because someone doesn't know the answer. After all that I was so upset I no longer wanted the membership and stated yet the young man continued to enter my card info manually . Please get it together

Very professional, was able to see me same day and fixes everything as expected. Thanks!read more

Miracle Touch came to my place for a mobile service and did a solid job on my car. The finish…read morelooked much better and everything was handled professionally. Very convenient and I'd definitely use them again.