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Martini Travel Agency - Our guests arriving. So organized and coordinated!

Martini Travel Agency

4.5(42 reviews)
6.6 km•Sherman Oaks

My husband and I decided to have a destination in Cancun, Mexico. At first, we were nervous about…read morethe whole idea however, we chose to work with Martini Travel who made our experience so smooth and memorable. Martini Travel is very organized and took care of all the travel arrangements for all of our guests and by doing so, they took the burden off of our shoulders and allowed us to enjoy our wedding. Our wedding guests were very happy with all their travel arrangements including the hotel Martini Travel helped us choose for our wedding venue. We even had couple of our guests go back to the hotel of their suggestion for a family vacation. Furthermore, Martini Travel also assisted us in connecting us with different vendors for our wedding including, catering, florist, rentals, and many more. We couldn't be more grateful to have worked with such a responsible and attentive travel agency that had such a great impact on our wedding. It has been 2 years since we have been married and we still have guests talking about the wedding. Thank you Martini Travel for all you did for us! 10/10 recommend them for your next destination wedding! You won't regret it!

This has been the first time I've ever used a travel agency. I bumped into Martini Travels here on…read moreYelp & I Ofcourse went through all the comments & I figured it wouldn't hurt to try it. It was honestly the best decision I could have ever made. I spoke with Serineh, extremely nice, professional & prompt. She e-mailed me all the information I requested with the type of resorts I was looking for & delivered as she promised. Although we had someone from our group cancel, Serineh was there to assist with that, every step of the way. Always made sure to call me with any updates. Martini Travels has definitely earned my business forever. Our group and I have made future plans for other trips we plan on taking. If you are unsure and skeptical, please take my word for it, you will not be disappointed. Serineh, I appreciate all of your time & dedication. Thank once again for all the great tips & suggestions for our trip! I'm beyond happy with your service!

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Martini Travel Agency
Martini Travel Agency
Martini Travel Agency - Welcome dinner day

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Welcome dinner day

Destinations & Adventures International - Moscow, Russia

Destinations & Adventures International

4.2(5 reviews)
4.0 km•Beverly Crest

Suzie Q's Fun Facts:…read more This is a branch office of a larger travel agency chain (apparently) based out-of-state. If you're not careful, they will pawn you off on another branch, even if you ask for someone specific at this office...... =~=~=~=~=~=~=~=~=~=~=~=~ .... .which is exactly what happened to me when I called this office, asking for Jim Berkeley (who has high reviews on Yelp). I have a big birthday coming up, and am in the early stages of planning a trip to Mexico with my girlfriends to celebrate. But knowing little about Mexico, and feeling not at all like putting work into planning this trip myself, I decided to splurge on a travel agent to do the work for me. I stumbled upon Destinations & Adventures randomly on Yelp. Since it was highly rated, I decided to give them a shot. But when I called to ask for Jim Berkeley, I was told he was out of the country leading a trip. Instead of Jim, I got a call back only from a random woman in Nashville, TN (Arlene Santos, with the high-falutin' title "Director of Client Services"). This, despite having specified that I'd be willing to wait for Jim to call back once he'd returned. Arlene and I chatted. I explained what I was looking for, and she offered to assist with a distinct lack of enthusiasm. (I think she may have even said something like, "that's a bit of a difficult one.") Now, I know what you're thinking: Why bother with a travel agent who isn't enthused about helping me? I guess I like to give people the benefit of the doubt, sometimes to my detriment. But then, the first red flag: Arlene later e-mailed me that she'd have me an initial quote and some package ideas by a certain date. But that date came and went, and no quote. When I followed up with her several days later, Arlene promised a quote "by the end of the day" - but then, she only sent the names of two hotels, without any pricing or explanation (with pricing to follow later). When I finally got pricing 1.5 weeks after Arlene and I had first spoken, the pricing didn't include anything but just hotel rates (which I could have looked up myself on Expedia). No explanation of how or why she chose those two options, and she said activities weren't included. Also, I'd specifically asked her for daily pricing, since not everyone in my party would be staying for the full trip duration.... but her pricing was weekly, not daily. Amusingly, Arlene's e-mail had added tersely: "Kindly advise which one you are interested in," as if there were absolutely no room for discussion on the matter. It was these two random hotels or nothing. It was clearly time to cut bait. I responded that I thought there was a disconnect, and added: "As it took you 9 days to provide pricing for two hotels, I'm wondering whether you may be too busy to assist me? If so, I'd rather not waste your time, and instead I'll move on to another travel agent. Please let me know." Arlene's frosty response: "Sorry for not being much help. I believe it will be best for you to work with someone else." This "Director of Client Services" should be locked away in an office and never be permitted to assist clients again. Just saying. Buyer beware!

My husband and I have been traveling with Jim Berkeley and DAI Travel since 2004…read more We've been on several cruises and land tours. We've eaten in a Monastary in Russia and a goat cheese farm in France. We've been kayaking in Croatia and snorkeling in Tahiti. I can't say enough about the staff at DAI. Any last minute changes are always handled without any problem. Our last cruise was supposed to end in Athens, Greece the day of a strike so Jim Berkeley got us off the ship a day early and flew us to Istanbul for 4 days. Our hotel and tours and meals all arranged at the last minute and all wonderful. We will be traveling with DAI for years to come and would recommend you do too.

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Luxe Travels - travelagents - Updated May 2026

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