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    Luv U Aesthetics

    5.0 (1 review)

    By appointment only

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    1 year ago

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    Khouri Dermatology - Florida Keys Dermatology

    Khouri Dermatology - Florida Keys Dermatology

    4.2
    (25 reviews)
    2.0 mi

    Don't be fooled by the ratings like I was, it may have been "good" before but not anymore…read more Let's start off with the location. The GPS says one thing and it's not there. It would have been nice if they would have mention that it's above the West Marine and that the stairs are on the right of it. It also sucked that I was calling and calling to ask them for directions and they didn't pick up the phone. I called 4 times and it just rang and rang. I managed to find the place and I even called them as I waited in the waiting room and just as I expected, the phones didn't ring. They had the volumes taken off which is a nice trick to not take care of customers on the phone. I was the ONLY client there, so it's not like they were busy taking care of anyone or the phones. And yes, it was the correct number because it was the one I originally used to make my appointment. SERVICE: I've never met such lifeless people at a front desk. I know service went to crap after the pandemic but this was something else. No one smiles and no one looks at you in the eyes. I waited quite some time for the doctor to come in to see me. I was the ONLY client there and I saw him on his phone (cell not work phone) while I passed his office. So why the insane wait time? I waited 45mins siting in the lobby before I was called in, and again... I was the ONLY client there. You can tell when people don't really care about the business. This probably wasn't his business so not much skin in the game (pun intended). The consultation was pretty efficient, that's the only thing I liked. DECOR: The inside was small and awkward. There was a nice view in the room I was waiting in for the doctor. The outside made me anxious to go inside. SUMMARY: I could have the same things done elsewhere, I'm not sure I'd come here again.

    Was a patient here until I called to reschedule an appointment and what sounded like a real person…read moreand claimed to be a real person was actually an "AI ASSISTANT" was being used and was able to access all of my private patient information and medical records. I never gave consent to give AI access to all of my information. I'm very upset that my private information has been used and supplied to artificial intelligence. You should know all your data is at risk!!!

    Photos
    Mae Gutierrez, MD, FAAFP
Board Certified Dermatologist
    Mae Gutierrez, MD, FAAFP Board Certified Dermatologist
    Anays Suarez, ARNP
Advanced Registered Nurse Practitioner
    Anays Suarez, ARNP Advanced Registered Nurse Practitioner
    Susana Leal-Khouri, MD, FAAD
Board Certified Dermatologist

    See all

    Susana Leal-Khouri, MD, FAAD Board Certified Dermatologist

    Luv U Aesthetics - aestheticians - Updated August 2026

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