My Mother passed away in California at the age of 94. We had prearranged for her transport and burial in Pennsylvania. The process here started with oversights and problems caused by people rushing to do their work. Once she arrived in Pennsylvania, however, things changed for the better, under the watchful eye of John Lutz. The Lutz Funeral Home is now in its 4th or 5th generation of existence and I began to see why.
From the pick up of my Mom in Philadelphia, to the obituary in the local paper, from the seating and tent by the grave site for her old friends to the calling out of retirement of her pastor for the service and nicely printed folder with the order of the service, John masterminded every detail. He had everything calmly and sensitively under control, and told us time and again that he was pleased to do so.
What made this special treatment even more amazing is that in the fact that it was a prepaid event, John was doing this at a small fraction of what it would have cost today.
Time and again he went the extra mile to have it be a beautiful and memorable day.
At the end of the service he gave me a packet with laminated copies of the obituary and lovely thank you note cards with her name and the date of the service, to send to her friends. i can't think of one thing he could have done better. He has my eternal thanks for being a stellar human being. read more