Worst pedicure ever! Chelsea gave me a pedicure - didn't file the rough spots on my feet, her massage could barely be felt, and she answered the phone 4 times during a 1/2 hour timeframe, never once washing her hands after handling the phone. She took her last call at the end of my time and left me sitting in the chair for 5 minutes. She could have easily had me go to the dryer instead of sitting there waiting. Won't go back and would recommend finding somewhere else to go.
In response to your comments - I never once complained or asked to not have to pay for the appointments. I only thought we were entitled to the time I paid for. When we arrived, there were 45 minutes left in the appointment, but the pedicure Chelsea gave took less than 20 minutes given her time in answering the phone that you say "has to be answered." You never addressed the hygiene issue switching between the phone and my daughter's pedicure service. Chelsea never wore gloves. This is unacceptable and down right gross, never mind against COVID protocol. Shame on you!
When I arrived at 2:48pm, Chelsea was at the reception desk and my daughter still in the pedicure chair. The pedicure was over. I requested the rest of the 2-3pm appointment (12 minutes) be used to at least file my daughters nails. I paid for a mani pedi and you charged me for an hour of time to do so. If Chelsea only takes 20 minutes to do the pedicure, and there are still more than 10 minutes left in the appointment, you don't think she could have taken 5 minutes to file her nails? When I asked, your response was "her next client is already here." Why should the 3:00pm appointment be started 5-10 minutes early when you have a client who has paid for that time? Poor customer service if you ask me. Had Chelsea been attentive, and given the pedicure service a full half hour as was paid for, I wouldn't be inclined to seek out another salon.
We were taken care of as walk ins at Lovely Nails shortly after leaving yours. We were given proper attention even though they were very busy, and they fit us in no problem. They wanted our business and they worked hard to make sure we were taken care of. The entire manicure (start to finish - including polish) took 15 min. My pedicure took 25. I got a wonderful leg massage, and my calluses taken care of. Plus, they thanked us for our business and for coming in - something you, nor Chelsea did.
My point is this - you charge people for the time, regardless of whether they show up or come late. No problem, I get it and I never made an issue of it. I called when we got unexpectedly delayed, knowing full well I'd be paying for the appointment I was missing. It shouldn't make a difference what time I called. I was being courteous by letting her know she didn't have to wait. When we got back into cell phone range, I called again, to say we were still running behind. Chelsea was rude on the phone, emphasizing that I'd be paying for the time anyway. I accepted this fact, but wanted to let her know we were still coming and not to fill her time or leave. Did I need to call? No, but I did. To give substandard service because a client was overcome by events and couldn't make it on time is unacceptable. Worse yet, to be rude and disrespectful when they show up is just bad business.
Bottoms line - the pedicure was substandard and your cleanliness/hygiene protocol lacking. Your response and attitude are off base. You should be more worried about those aspects of your business than berating clients for coming late. After all, you're making them pay for it whether they show up or not. I guess that's what you have to do to be profitable, because providing good service just isn't in your wheelhouse. read more