My last review was 9 years ago of this store. Two things remain the same: The products and staff are both amazing! All these years later and Lush is still dedicated to clean products and hiring good humans. And that is why I am a Lush Lifer. I have used their products way before they came to Charlotte and still today. My husband may even be a bigger fan than me. On this trip I think he got 4 new shower gels that all smelled like fruit or candy so big win as always. Love our staples like Sticky Dates,American Cream, Good Karma and Snow Fairy around the holidays but some of the newer collabs like The Paddington Bear series, Super Mario Brothers and Scooby Doo were all hits. Keep doing the dang thing Lush Charlotte. You always know how to make people feel special, smell good and feel right at home. read more

Don't recommend the Charlotte, NC location. I have been a loyal Lush customer since they were a tiny "hole in the wall" shop in an alley on Pearl Street in Boulder, CO. After over 20 years of dedicated support, I am officially done. I live with a chronic pain disease and rely on Lush bath products for physical relief. Because the only store in the Charlotte area is located in an incredibly pretentious, inaccessible mall that is a massive chore to get to, I have to rely on delivery. Lush's current reliance on DoorDash for same-day delivery is a disaster on two fronts: 1. Unreliability: My orders are consistently mishandled or stolen, and customer service acts like it's just "business as usual." They told me orders have been getting stolen from this store via DoorDash on a regular basis. 2. Ethical Hypocrisy: Lush claims to be an activist brand, yet they partner with DoorDash--a company whose leadership provides massive financial support to Donald Trump. For a brand that preaches social justice, this is a glaring, hypocritical betrayal of their stated values. I recently reached out to escalate these issues, and despite my 20-year history with the brand, they issued a refund and closed the ticket without a second thought. A refund doesn't provide the pain relief I needed, nor does it address the fact that their delivery model is ethically and logistically bankrupt. As a PR specialist who knows how brand reputation works, I am appalled by how far this company has fallen. If you value reliability, accessibility, or ethical consistency, look elsewhere. Lush is no longer the company they claim to be. read more

Lush - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

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Another LUSH store. The employees were FABULOUS, answering my questions about new products, hair & skin care. They were also helpful allowing me to sample products that I may be interested in purchasing later. I had a great experience. read more

Lush - Not a chocolate fan, but this smells so yummy. - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

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This location is at South Park. Mall is extremely crowded. I don't think I've ever been there and it's not crowded the stores small. The products are amazing bit expensive, but they are cruelty free and vegan. since it's a mall, there's plenty of share parking. They have a rewards program that you can Ip in and get a coupon off your first purchase using the app. They only have a sale one a year after Christmas. I prefer to buy online as this variable overwhelming to go to the store, but the sales associates are nice. Hope they can get a bigger location. read more

Fastest purchase I've had. Georgia was amazing helping me find what I needed immediately. She also had such an amazing & impactful energy that was very welcoming into the store. Everyone else was putting their suggestions to help better my options & was giving positive Conversations to solidify this as a great store. Amazing staff definitely will be coming back read more

Lush - Fragrance that was recommended - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

I wish I got the name of the young black girl, she's very sweet and professional. Got me to try the scrubbie that matches the dates shower gel and the combo will be amazing. I also was able to get a sample of the curl cream and she even threw in a sample of avocado co-wash read more

Ryn was an incredible help to me today! I'm a Door Dasher and Ryn showed me exactly where all the items were that I needed, and they triple checked everything at the register with me. Great experience! read more

Jennie is a superb representative of Lush. She happily explained products in detail and explained the benefits of using the products. She was not pushy and gave me samples to try at home. This was a pleasant experience and why I would spend my money at a business like this. Keep employees like her happy and you'll continue to have continued loyal customers read more

I walked in with my 9 year old neice and Samantha was very delightful, kind and approachable helping us out. She gave her samples to take home and showed her how to use it She gets 5 stars!! read more

Lush - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

This business is amazing I don't think there's anyone out there who can even be considered a competition for this establishment. I love that they are cruelty free and their products are all natural I never have to worry about using any of these things on myself or for my children The staff is always incredibly helpful and knowledgeable. This particular location has me disappointed as I had to drive 45 minutes (nearly an hour) just to go to my closest Lush. It's the ONLY one in the Charlotte area and the SMALLEST Lush I have ever been to! They need to enlarge this location or add another location to one of the fastest growing cities in America! If it were up to me I would say do both! I was told by someone who works there that they were on the list to be a bigger store, but was taken off the list which is mind-boggling to me because as you can see in the pictures that I post there is hardly any room to even walk let alone shop in this location! While taking the pictures from outside of this establishment I heard many people say "there's no way I'm going in there it's far too crowded" To be honest I probably wouldn't of gone in if it wasn't the whole reason for my trip. I drove a whole 45 minutes to get here with my two kids I was definitely going to be leaving with some bath bombs! read more

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I like to pop in whenever I visit this mall. The staff is super attentive and helpful. They offer demonstrations of different products so you can see what they are like before committing. The bath bombs and oils are adorable and make great gifts! The store is super small and can get crowded very quickly. They make great use all the space and offer a nice selection of merchandise. I usually stick to the bath products but they also offer deodorant, natural toothpastes, hair products, etc. read more

Lush - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

I absolutely love shopping here, even though the store is super tiny. There is always plenty of staff that are super knowledgeable about the products and help you test almost any product they have in the store. The variety of colorful soaps is definitely something that draws me in. The solid perfumes are one of my favorite things about this store. They last a long time and they are vegan and self preserving, so they basically expire after a year and a half of use, IF they last that long for you. This place is the reason why I specifically come to the Southpark mall. This is the main place I go to shop for soaps, perfumes, and other body care products. I 100% recommend this place. read more

Run the cashier was super helpful. She guided my partner to the right products and was very knowledgeable about the items. Will come back just for them read more

First visit was today. Had a great experience with the salesperson. Very knowledgeable about the products. I receive a gift card for Christmas and decided to use it. The store is small and could be larger for the clientele. I will definitely be going back to purchase other items. A little pricey but love the feel of the product on my skin & the idea that all products are made without harmful chemicals. read more

Just like all lush locations the staff was super friendly and helpful here. I got an old favorite (big shampoo) and tried a new soap, after discussing all the options at length with one of the nice staffers. They gave me a free sample of the Mask of Magniminty, which I've heard great things about. Lush is so fun to spend time in, and I've never disliked anything I've purchased. So glad they had this one in South Park mall. read more

LUSH Life Gang!! This is an amazing company all about ethical sourcing/buying, natural ingredients, and involving people from all walks in life. This location is the Only one in the Charlotte area; treat her well!!! read more

I wish I could give it zero stars. I was in Charlotte visiting for the day with some friends and one of my friends insisted we came to this shop. She told us how it was really cool because they give you product demos and it was awesome because it was like the Apple Store for craft soap. I was excited thinking it would be a cool experience and I would find a cool souvenir for my girlfriend who couldn't join us on the trip. As soon as we entered the store which was the evening of 6/20/17 around 8ish PM this lady with short red or brown hair walked up to me as soon as I picked up my first bar and smelled it. She addressed the group I was with and said " Oh this guy knows his way around. Oh you are with him. You must be his new crew he brings in different people and leaves with things" She continued to make "jokes" about contacting security and how that I am not a honest person. It was Extremely offensive and humiliating. Luckily I didn't have to defend myself because IM NOT EVEN FROM CHARLOTTE AND HAVE NEVER BEEN. I confronted her and let her know that she had made me uncomfortable and wasn't sure if she just had aggressive jokes that I misunderstood or that it just wasn't funny. She replied to me with " oh then I guess you have a twin that came in last week and took things. How can you explain that" We immediately left and didn't buy anything even though we all had planned purchases. It was one of my WORST retail experiences. One of the WORST interactions I have ever had and I look forward to sharing this story with many people as it is just plain STRANGE. That woman needs either some retraining or some basic loss prevention skills should she encounter someone she suspects is up to no good. Down right AWFUL read more

While hunting for bubble bath that didn't cost me an arm and a leg, I remembered Lush in South Park. Great products, great prices, lots to choose from but customer service is not all that great, i guess, but you can't really expect much. The store's layout is a tight and cramped, so it's hard to move around in. Other than that, it's a great go too spot for some fun bath products that aren't fussy in price. read more

Had so much fun again with Sage!! She had me rocking some new facial products for summer and more of my new addiction Ocean Salt!

As my best friend put it, this place is like a buffet! There are samples of endless products... It's overwhelming! When I first walked in, I was immediately greeted by someone. That person then proceeded to demo multiple products on my hands - it was like I was at a spa! I ended up buying an orange bubble bar (you get more use out of a bar than a bubble bomb), sugar scrub (cheaper than the salt scrubs, and I personally prefer sugar over salt scrubs), and a lemon shampoo bar (compulsive buy). Unfortunately, the mint lip scrub was sold out - definitely going back to buy that. Out of my purchases, the sugar scrub was the only thing that I thought was worth the price (~$6). The bubble bar (~$9) didn't have as strong an aroma as I expected although I already used half the bar in a decent sized tub. The lemon shampoo bar (~$10) was foamy at first but after a couple minutes in the shower, my hair soaked it all up. My hair felt and looked dry after I let it air dry a bit. The sugar scrub worked marvelously, and I only used about an eighth of it. Overall, I think Lush has a great concept with its products, but the products don't deliver as well as they are promoted to. And although the sales associates were very kind and responsive, they seemed to be more concerned with selling products rather than focusing on my wants and preferences. I'm not completely giving up on Lush products, but I also don't think I'll be a loyal customer here. read more

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I love Lush. I'm obsessed with Lush. It's one of my favorite places to stop when I visit South Park mall. The shop is sooooooooooo tiny....I wish it were bigger, because it can get extremely congested and difficult to move around. And it is definitely always crowded. The staff at this location is always friendly, always up to help and I really appreciate that. The offer suggestions and also give me ideas for some products I have never tried before. It smells so good, that you can smell it after you leave Macy's. It always makes me happy to visit. I love the seasonal gift boxes and always buy myself one! Because, why not!??? read more

My friend is a huge fan of this store so I decided to join her on some shopping. It's a very small store but that's ok because you would have everything you need. I was interested in the bath bombs. The guy working was super friendly and helped me pick some out. I was intrigued with the cupcake face mask but opted out of it but it smelled delicious!! read more

One of the ladies who worked here was soooo nice and helpful I had to write a review. I can't remember her name but I know it started with "D". Best customer service I've ever had! read more

Favorite place to get natural soaps, lotion, shampoo etc. love the bath bombs! Makes perfect gifts for friends and family!

I love this store with a passion. Not many people know this... But you can ask for a "facial demo" and get a free facial. I mean who doesn't want a free facial? Make sure you pick up some bath bombs and some ocean salt facial scrub. You're skin will thank you. The staff is awesome, products are awesome, and although it is small and can be crowded grab an employee and let them guide you to what you need. read more

Lush - My bath bomb collection - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

I love that lush is fresh handmade Organic products! They never test on animals and most products are vegan or at the least vegetarian! Veganese is a amazing conditioning shampoo that is vegan!! It's made out of seaweed! The black pots are made from recycled product. And they encourage you to reuse them! The bottom of the label actually tells you who made it! read more

Lush - Veganese conditioning shampoo - Cosmetics & Beauty Supply Near Me - Charlotte, North Carolina

I live in Greenville, SC... but I drive to Charlotte simply to get soap from this place. I'm hooked... Also... they have great colognes and skin care products for guys! The 'Dirty' spray is my new go-to, and my 'Smugglers Soul' cologne is killer. I've been telling all my friends to check out this place... The only reason it's not a 5 is due to that one store manager that hates the world. There's something about poor customer service that can really bother me! But overall... what a cool store! read more

Amazing store. Fresh. Always. But the address on here is wrong. Took me to a gas station. Look up the google address.

Addicted always spend to much. Staff is friendly to a fault I don't need help cause i have allergies so I do.reseatch online before coming into store. So I feel bad for the employees I have to run away from since I know what i want. Sadly a few things i really wanted not in stock. Wish there was a lush where I live 2 hours is a once and awhile treat. Clean and organized store. read more

I just went into Lush for the first time. I've brought with me my toddler and I'm 9 months pregnant. Wanted to get a bath bomb for myself to try to relax while my body is just exhausted. I waited in line for just a few mins and while standing there replaced one of my bombs for another. Then the cashier tried to call forward a man that had just walked up. He told her I was in line first, and so did I. She preceded to tell me he was first and then refused to look at me or speak to me my entire purchase interaction with her. Kind of a bummer... don't think I'll ever try this product in store again. read more

The sales associates at Lush won me over. They knew everything! Answered all our a million questions. They knew what products are best for skin types. I wasn't planning on buying anything originally for myself but the more I talked to them the more I added to my basket. I wish I could remember the names of the sales associates who helped me but I'm never good with names. They did an amazing job and I'll be making more trips down to South Park! read more

Augustina and Nicole were extremely helpful! They were very thorough in explaining the different products to me. I came in wanting a specific cleanser based on its amazing reviews but they shared with me that it would not be best for my type of skin and I am glad I listened! I love all of the skincare products they suggested to me and very happy with the way my skin has transitioned! Thank you ladies! read more

LOVE Lush!!! My favorite skincare and cosmetic destination. The associates are so knowledgable of products and ingredients. They are always so friendly and helpful in showing you demonstrations of exactly how the products work as well as how to use them. If you're interested in a product, they never hesitate to make you a take home sample. I can't get enough of this store!! read more

Love this place! Everyone is friendly and helpful and you get huge samples! I go here all the time.

Awesome staff!! It was our first time in the store and the staff was super friendly and very knowledgeable. They did a demo of the bath bombs for the girls and send us home with samples as well. We will visit again when we come back to Charlotte. read more

I was looking for a gift for my secret Santa a couple weeks ago and I knew Lush would be the perfect gift for her. The issue is that I have a sensitive nose and going in there as probably not the best idea. Luckily an employee saw me outside and approached me and to my surprise he helped me in the best way! He brought me multiple options for me the see (and smell if I wanted) and rung me up so I didn't have to go in. His customer service was top notch and I would go back again just because of him. Thanks you Carlos! read more

I had a girl named Malika help me pick out a face mask and she picked the perfect one for my skin. She was also extremely insightful and really made me feel taken care of. Thank god I have a lush near me!! read more

I've been shopping at Lush for years now, and my visit last week was by far the best experience I've had. I've always bought a few products here and there throughout the years, moisturizers, bath bombs, exfoliates, etc. Well I recently decided I need to commit to a regimen, so what better place to go than Lush? Knowing the Lush staff is always extremely helpful, I didn't do much studying on what I wanted to get. I walked in and was greeted immediately by Brooklyn and explained to her what I was looking for. Eager to help, she asked about my skin type and was able to help pair products for my needs. Brooklyn genuinely cared about helping me find products that I would love and let me tell you my expectations were beyond satisfied! Being able to shop somewhere that you trust the advice you're being given and not feeling like you're being taken advantage of is the most satisfying feeling! She also provided me with a few samples that I wasn't too sure about and naturally I loved them and went back to buy the products a couple of days later. From the products to the staff, Lush is amazing. Thank you Brooklyn for helping me find such great products! read more