We had a great experience. Unfortunately we only got to spend one night here. The hotel was…read morebeautiful the room was very spacious the view from our balcony was beautiful. It was soooo quiet. And the staff was very nice and efficient went.

The Troia Design Hotel is a lovely hotel but lacking several things that one would expect from a…read morehigh end hotel. For example, the fitness room had a water dispenser but it was empty, and there were no lights in the room so I could not workout after 5pm. Also, we had a full kitchen, but there were no plates or silverware. These seem like all easy fixes that should be included in such a high end hotel. My main problem was the way in which a serious bike accident was handled by the front desk team. My family and I stayed for one night and rented bikes from the hotel the next morning. As I was climbing a gravel road, the tire spun out and I landed on my feet, but my front leg hit a wire protruding from the front tire. This wire should have been covered by a plastic cap. The wire hit my shin and tore my leg up which resulted in an emergency room visit and 6 stiches. My children rode 3 bikes back to the hotel while my husband drove me to the ER. The 4th bike was hidden away from the street and the hotel was notified of the exact location of the bike and the accident that was the result of their neglegance. Later that day, the hotel receptionist, Inês Pinheiro, indicated that the bike was not located. I requested that they look again, sending exact GPS coordinates from the picture taken and requested a video call on WhatsApp so we could provide assistance locating the bike. Instead, the next day, they said the bike was still not found and I needed to call with a credit card to pay for the bike. Two days later, I had my Portuguese friend call only to find out that the bike manufacturer found the bike using GPS, but the hotel never notified me. We did everything to help the hotel locate the bike, while the hotel staff took zero responsibility for their neglegance. The staff seemed young and inexperienced. I hope the hotel management will find this feedback useful and address training issues with their staff.

Such a magical experience! We loved everything about our visit to this beautiful castle!…read more We stayed with our 4 year old twin daughters and 2 dogs. (It's also pet friendly!) I just cannot say enough about how happy we were with our choice to stay here. The dogs are accustomed to hotel living in the USA, and felt right at home and really enjoyed themselves. Everyone was so friendly to them, staff and other guests as well! The pet amenity was THE BEST ONE I've ever received at a hotel and the dogs have stayed in hotels for about 300 room nights across the USA and now Portugal. The twins loved staying in the castle and still talk about it. The room (we had a suite) was very spacious and perfect for our family of 4 and two dogs. We never had to ask for anything because the hotel just put things where you expected to find them at every turn. The breakfast was absolutely wonderful. The selection was great and everyone had something to eat regardless of their dietary needs or wishes. Dinner was amazing too. The twins had octopus and loved it! The servers were all so friendly and accommodating! The reception staff were all so friendly and helpful. They really made sure we loved every part of our visit. The views are amazing, the castle is amazing, and the staff is the best I've encountered so far in Portugal.

We drove across the big bridge from Lisbon into Palmera across the bridge on the southern bank…read more There is a 12th Century castle with a lovely restaurant /hotel where we had lunch and caught the views from the ancient walls and ramparts. There was a quiet sense of peace on this side of the river, and is worth a half day trip out of town!