Although he seemed friendly at first, I soon found Dr. Drew to be quite disrespectful and dismissive about my needs. Just MINUTES after I explained that I DON'T WANT unnecessary X-rays taken, he had me do a full mouth CT scan (which I mistook at the time for a harmless MRI) when it wasn't necessary. I was cooked with X-rays and it can't be reversed. A CT scanner uses a high dose of X-rays, which have been positively linked to brain tumors.
There are so many 5-star reviews on here because there's a sign board in the lobby which reads "Leave a (5-star) review on Google or facebook to be entered in our Monthly Giveaway".
The receptionist provided an estimate for a crown and told me that I could save 15% by paying cash. After the first visit when I was paying for services, Dr. Drew told me there's no discount for cash! I would need to sign up for the discount program, which costs $499 per year. I felt like a bait-and-switch victim.
The next visit was to place the crown. I had lingering pain for several days, so I visited his office on the morning PRIOR to see if I could talk to Dr. Drew for 5 minutes to see if we should reschedule. The receptionist said he was WAY too busy, but said she could "change my appointment type". I made it clear that I only need a very short meeting.
At the appointment I said I still had pain. He then started in on me "I blocked out 2 hours for you today!" I explained to him that I came in yesterday morning to reschedule and if he wasn't notified it's NOT my fault. He should have apologized, but instead said nothing. He was quite condescending for the rest of the visit. I asked about color matching on the crown that needed to be placed soon. He then scolded me for asking questions too soon! WFT? I'll decide when to ask questions. There's no better time than IN ADVANCE. I don't need to be disrespected by somebody I'm quite literally helping to feed.
I returned to the office two days later on a Friday morning and asked if Dr. Drew was available for a few minutes BEFORE I made another appointment. I was told that he would call me later, probably after 1:00 pm, so I just assumed that I'd hear back from him later that day. I didn't. Or the next. Or on Sunday either. By this time I knew that Dr. Drew was getting even with me for wasting his time a few days ago. This was the final straw. I'm not going to beg for a phone call.
So I found another dentist Monday morning then set up a time to tell Dr. Drew he's FIRED and get a refund of the $499 I paid for cleanings I never had. He pretended to apologize profusely, but he wasn't being sincere because he denied any wrongdoing on every single grievance.
He claimed that I was, in fact, properly informed of the discount policy by an employee and he was a witness to it! Hellooooo... THAT was somebody ELSE, and that was AFTER the work was finished!
10 days later I STILL didn't have my check. More problems. In a final parting shot he didn't want to return my money until I signed a statement stating "PATIENT ACCOUNT SETTLED FOR ALL TREATMENT" so he wouldn't get sued for overcharging me for a core build-up which was really just a temporary filling. This is REALLY dirty. I should have just sued for punitive damages to teach him a lesson.
The patient is the boss. I'm not paying to be scolded, disrespected, talked down to, put off indefinitely, jerked around, told that I'm wrong about everything and ultimately extorted. Spare yourself some grief and find a dentist who listens, cares, has morals and treats patients with a bit of respect. read more
