I used to enjoy stopping in (and buying) when this was an actual brick and mortar store. Now it's just a web site, and "in stock" means (apparently) we will electronically with zero effort alert the company with the item and they will ship it to you from their warehouse, wherever that may be.
Why am I here today? Because after just about seven months a part on my Artemide Tizio lamp I ordered through this site simply fell away due to the heat of the halogen lamp over seven months.
When I wrote the company asking about it being under warranty I could not have been more clear, and yet I got a response (finally) asking me to take pictures because they weren't clear on what I was talking about. (I said the red plastic ball in front of the lamp head unit, so how much more clear can I be? It's a black lamp with only one red plastic ball.)
Anyway, after days, I am still waiting for a response after that, and rather than have this continue on, I am simply going to say enough of this, and contact Artemide myself.
This company is useless and unhelpful and a complete mess now that they are online only and don't appear to actually have even a local warehouse. It's all just orders and zero results if you have a problem, it seems.
This is what I just wrote to this company (it's all the satisfaction I'm going to get with this issue):
"Your inability to get my name right, respond in any meaningful way, and to resolve this issue in a timely manner has had me give up on you and your company -- both this issue and any future purchases.
I'll satisfy myself with a negative Yelp review (now one of two, and the only ones you have on Yelp).
You make me SICK. You're a garbage company ... who lies and tells people stuff is "in stock" when that really means it's a world away in a company's warehouse in stock THERE. Your staffing is absolutely incompetent, and I am no longer waiting for a timely response.
When I read you're out of business in the future I will certainly know why.
I regret EVER having anything to do with you or giving you money in the past (both when you were a real store and now that you're a sham store).
I am not going to sit around waiting for some incompetent minimum wage a**hole to get back to me.
F*** off!
"Pat"
One last thing...
Do yourself a favor and search for trustpilot lumens sacramento and read the reviews there before you buy here. You'll at least know what you're in for.
There are better businesses run by better people out there. Give them your money instead and don't put yourself through these nightmares. I seriously doubt that if and when you have issues with anything you purchase this company is even going to be around to help you. read more