The front desk gentleman with the braids as well as another gentlemen that wears a hat were rude…read moreand condescending after the experience I had today . As a long time customer who has made numerous orders before and was able to choose which one (different circumstances and minds change) this experience was handled with sarcasm and hostility. Usually a good experience and maybe they were having a bad day. Either way, unacceptable. I will not be returning to either location after I use my discount. As I suggested to them, maybe implementing a system where a member can delete a previous order and make a new one can potentially avoid someone else dealing with whatever backlash the budtenders were worried about getting.

I have been a customer at Cloud for a while, but this was my first stop at the GR location. The…read moreselection is always great at Cloud & my bud tender (Fred?) I hope that's right, was friendly and helpful and got me a great deal.

Don't show up @ 9:00am they won't be open. Good prices and sales though!! Customers service is…read moregreat at times. Some off new staff might not know much. BECAUSE THEY ARE NEW. lol so bee nice. Other than the inconvenience of them not being open on time.

The I seen is good basically in and out and some good quality have some pretty good pricesread more

Stopped dlivery abruptly. Blamed staffing but said it's permanent. No explanation just forget all…read moretheir customers that cant drive to their store and dont even tell loyal long time customers. Terrible service will never spend money here again. Failure of a company.

I am here a lot, you all know me hello I'm the vampire that comes in at least once a week. I…read morespecifically love this location bc they're super LGBT friendly and the staff remembers me and is honest and nice every time! I'll be having a terrible day and all of them go to their best effort to provide friendly service that doesn't feel manufactured, sure they have to be there because of capitalism but they're chill! As a man who doesn't claim to know much, their expertise and honesty goes a long way and I feel like I've learnt a lot just from my short convos with the budtenders. Almost always, icons such as Erika and Tony make my day, and the deals are plentiful! 28th street ghoulz are also great s/o to Tiffany and the crew for being angels!

Helpful staff, great prices, and variety of products . Everyone was very friendly and welcoming. I…read moreprefer browsing the case and was a bit disappointed that not everything displayed was available.

Gave us the wrong product, noticed when we got to the car, husband went back in and essentially was…read moretold there was nothing they could do about it. My mother in law was in there for at least a half hour because they kept screwing up her order. Just a mess, never going there again.

Service is always so good! The ladies checking you in + the bud tenders are always so helpful and…read morefriendly. They usually get ya in and out even when it's busy. Thankful for this location.

We shop here regularly and spend quite a bit of money. That being said, today's experience was so…read moreterrible and off putting, I will never set foot in any Jars locations again. My pick up order was wrong, I got pre rolls I didn't ask for, while being charged for the more expensive prerolls I ordered. My bud tender was rude and disrespectful with a condescending tone. Sad to see this place go downhill. Spend your money elsewhere!!

Just a quick update on this place. From my very first visit to this store about 2 1/2 years ago…read moreright after it opened I've had nothing but great experiences. The store interior is nice and inviting and more importantly the staff working here is great! They are always more than happy to let you sample as many flavors of their juice as it takes to find the perfect one for your vaping pleasure. That way it's guaranteed that what you buy you'll enjoy since you've tried it before you bought it. Yesterday I was served by Randi and she continued the tradition of great customer service. I was in need of a new juice tank and as I expected she got me fixed up with the perfect solution to the problem I wanted to fix that was being caused by my previous tank that I'd bought elsewhere. Not only did she sell me the best product for my needs, she also was very patient when dealing with my many questions about not just the tank I was buying, but she also gave me some really good pointers on how to best use the different options on my battery to help me get the best results from my new juice tank. Yes, if you get to have Randi serving you then you are very lucky, but don't worry if you get somebody else waiting on you because I've received the same great service from all of their staff here on every visit to Freedom Smoke USA. I'm sold on Freedom Smoke USA and will continue to frequent them for all of my vaping needs. Yes, the cost of the equipment if you buy higher end devices can be a bit pricey, but compared to the price of smoking it's really cheap since once you have the equipment you only have to buy the juice from that point on. Not to mention non-smokers around you will really appreciate the fact that now instead of gagging them with the stinky smell of burning tobacco now you'll be exhaling smells that are very pleasant. It's too early to tell with absolute certainty just how safe vaping is compared to smoking, but as an ex-smoker who smoked for 34 years and who has emphysema from that I can tell you that my lungs literally feel a hundred times better now that I've given up smoking and gone to vaping instead. Even my doctor who's anti-smoking says that as far as she can tell vaping doesn't seem to be anymore hazardous than wearing a nicotine patch which is considered safe.

I have been a regular customer for almost two years. In all that time, I have found the staff there…read morefriendly and inviting. The juice selection can use some revamp as a few flavor are variations on other favors. The shear combinations of flavor and reliability of the mixers make their juice one of the most consistent offerings I have had the privilege of consuming. Brett and Art can mix some mean juices in a quick amount of time. As for the company, they have the same issues most employers have in the area. Holland is full of privileged people who just don't stand for what they preach, and Freedom Smoke has gotten their share of bad apples from the crop of potential gems the still live in the area. As a matter of fact, a previous GM was rude and quite frankly disrespectful to both his staff and the customers. Now, the MITs and GM are awesome at working with customers and each other. Randi and Jim are some of the coolest cats I have been grateful to meet. If you want straight forward, easy to start vaping experience, Freedom Smoke USA is the place to go in the Holland area.

This place is awesome! Guys are very knowledgeable and they have lots of different stuff to try!!read more

JJ was a rock star. I chose three Platinum and one Diamond tier flower, tight Sativa buds. One was…read morereally dense, can't wait. Full disclosure, I've shopped at Cookies, just up the road, for years. Timber is on my way to Meijer, so I've watch an old plant ground into heaping piles of gravel, some of it remaining. Timber Cannabis picked off a choice corner chunk of land to build a small grow facility and retail outlet. The size of this facility intrigues me. I see this as extremely sustainable. The value today was extraordinary. First time customer discount was tremendous. I paid it forward, twice. Not bragging, gratitude. This is a relationship, not a transaction.

Place is nice and there are a lot of options our bud-tender Grace was very knowledgeable and…read morehelpful.