Not once has my order been ready when pre ordering I did shop one day to see if it should take as…read morelong I was done within 5 minutes not to mention it was prepackaged so they only had to grab it off the wall it's ridiculous that ppl have to wait 30plus min on an order half the time I arrived my order still hadn't been packed they need new staff or someone with consideration staff is poor excuse of customer service

The woman at the front desk today was extremely rude. She checked me in and seemed annoyed at me…read moreand then took my phone number without explaining why (this never happens) so assumed there was a line so I sat down in the waiting area. She said nothing to me and then I noticed another walked in the actual store and I had to ask if I was good to go in, which she yes after looking at me like I was stupid. I understand it was busy but there's no need to take frustration out on customers not being friendly is fine but being rude to customers is just ridiculous. It seemed like this was a trend for her today as another customer had complained to someone about the same person right after he was checked in because he was confused why he needed to give the front desk his phone number as well.

They charge full taxes for medical card holders when that is against the law. We should only be…read morepaying sales tax and nothing more. I have talked to them about this and they did not care and still charged me. This has happened twice now and I'm out $50 to Michigan government since the beginning of the year, this is ridiculous. The last guy I talked to said it was because they are a recreational dealer. It doesn't matter, medical patients have a lot of bills already, this is one of the many reasons we hold medical marijuana cards. We are also in increased pain and this is why we look for the closest dealer near us; to save time and money. There are not many medical dealers anymore. Michigan law should be something that every recreational and medical dealer in Michigan should be obliging to. MMJ card holders shouldn't have to fight for this. Workers should be educated themselves on MI laws.

Always an amazing experience, they usually have pretty good deals and the rewards points add up…read moreFAST.

This is hands down the best dispensary in Grand Rapids. I've been to several here in Grand Rapids…read moreand Chicago. The prices and selection are truly unmatched.

Absolute garbage experience at House of Dank in Grand Rapids (3510 E Mall Dr SE)--do not waste your…read moretime or money here. I bought a vape pen that was completely dead straight out of the package--clearly a chintzy piece of shit from the jump. Took it right back, and they exchanged it for another of the exact same model (their only "option," as the manager smugly insisted, even though I explicitly told her I didn't want it because it was defective). Opened the "replacement" outside--dead again. Went back in a second time (same purchase, returned twice), mentioned I'd even gotten harassed by cops and ticketed on the way back for using GPS to navigate their crappy location (none of which would've happened without their defective crap), and asked for a refund or something that actually worked. They refused everything, hiding behind their bullshit "manager's discretion" policy like it was a joke--despite Michigan Admin Code R 420.214c explicitly allowing returns for defective products (which their own policy echoes: returns for damaged/malfunctioning items within 14 days at manager discretion, original packaging intact). The tattooed, perpetually stoned "manager"--a mid-30s loser who struts around proudly looking the type to be shamelessy making 240 dollars a month on OF thinking she's hot shit (sorry, you're the prettiest waitress at Denny's -- you look like a horse saddle with teeth)--actually admitted there are "problems with them" (that batch/model). So they KNOW these vapes are faulty, yet the budtender hyped it as a "good product" to sell it anyway. Deliberate lying to push bad inventory--that's straight scamming, especially when state law (CRA rules) requires them to handle defective returns properly, and they've got no excuse not to exchange for something else viable. I briefly worked in this industry during Oregon's medical-to-rec transition in '17. 12-15 pound Lemon Sour Diesel trees outdoors--proper fire grown with care. Somehow every corner of the weed game is infested with these scumbags: cutting corners, peddling garbage, ripping off customers. It's largely because all of the people who cozy up to it who have talent beyond bullshitting everyone they partake in commerce with: take the fuck off like I did. You think the idea of weed is enough for me to overlook a self-paced career as a mechanic; working on boats, barking 175/he shop rate at people who don't even flinch? Helll no. The people at House of Dank are peak example--selling low-quality defective stock (echoing those 2025 CRA vape recalls for contaminated carts across MI stores), misrepresenting it, then refusing to fix it beyond the same trash. Reminds me of the old black market fake carts full of cheap terpenes and worse, just "legal" now so they get away with it. Reddit threads (like r/grandrapids calling them out for rip-offs and ignoring returns) and scattered reviews confirm this: dead vapes/carts, no real fixes, shady "no returns once you leave" excuses despite the rules. You'd figure in Michigan--where it's so damn boring there's nothing else to do but perfect weed--they'd be good at it. But nope, we still suck statewide. Detroit thinks it's the entire fucking state, and spots like this prove why the rest gets overlooked for good reason. Next time I'm flying past Grand Rapids on the interstate in my 911, remind me to skip exiting altogether--no stops, just blow right by. The place has evolved into a giant weed store and 90 percent of it is marketed to the lives-in-probibition, vacations-&-weeds-himself or work-trip-and-weed: whatever the reason for being a walleyed larry: that's who they want to sell to. I haven't even brought up the garbage that half worked -- beyond the point of taking it back -- prior to this. Online reviews (Weedmaps, Yelp, Reddit) hammer House of Dank locations with the same: dead products, ignored complaints, no real returns/exchanges despite policy, shady service. Corporate rec greed at its worst. Shop anywhere else--LIV Cannabis is literally right around the corner at 3769 28th St SE (way better vibes, expert local staff, premium MI-grown at good prices, positive Weedmaps/Yelp reviews for service and knowledge), or hit up Cloud Cannabis, Exclusive, Pharmhouse, whatever. Pro tip: LIV takes cards (debit/credit, no Apple Pay though), curbside/pickup/delivery, and actually seems to give a shit. House of Dank? House of Deliberate Scams. Zero stars. Never again.

This place is selling Shake pre-rolls, absolute garbage. I wouldn't even call this mediocre…read moremarijuana. If you have an option to go anywhere else please save yourself the trouble the headache and a harsh throat by going anywhere else. We purchased these under my girlfriend's account. I usually do roll my own at home but forgot to do that before going out of town. Your pre-rolls are garbage, absolute trash and that's coming from someone who grown cannabis that has placed in the top tier in several cannabis competitions over the last 15 years you are selling Trash ..

super cute store with locally grown flower and products designed by other local artists. reasonable…read moreprices and friendly service, will definitely be back!

Pretty terrible service. Tried curbside hoping to get quicker service than a first trip going…read moreinside. Currently still waiting outside 45 minutes past pick up time. Called the phone number to get update, they said someone will be out soon. Not good. Completely unprofessional. There is too many options now to give 3Fifteen your business.

Elly was such a HELP, very nice phone etiquette. I had called several other dispensaries and their…read morecustomer service was horrible. Thank you very much!

The product provided was over six months old and unusable…read more When I raised this with Danielle, she claimed I was responsible for not inspecting the item, despite the fact that it was brought directly to the front desk without an opportunity for prior review. Although Danielle and Hannah were aware of the quality issues, I was only offered a $25 credit. I find this resolution unacceptable. I will never go there again. I spent 150 on very bad product.

Good stuff lots of products, friendly service, nice atmosphere and plenty of deals to make you…read morecontent

We came in for the first time this past weekend. We were greeted promptly by Emily, our budtender,…read moreand she was awesome. She showed us around, answered our 100x questions, gave great insight and recommendations. She was passionate about the product and the company. She was excited to help us get the best discounts, especially since it was our first time in. NS has lots of locations, i believe 12, and they all have the same products so there is consistency across the brand. We had a great experience and will definitely be stopping in again.

The staff have been so great about working with me. I can't thank them enough. As a medical…read morepatient, I use an oil for my epilepsy and for PTSD that nobody else had or "couldn't get anymore." The staff at Sandlake have truly been wonderful with me; even on my "bad days," they remain helpful and pleasant. And the fact that they keep the medication that I need in stock doesn't hurt my feelings. Thank you to the entire staff at the Sandlake store.