There really should be badges or a sixth star to give businesses on Yelp, because these guys earned…read moreit. I just PCS'ed from San Antonio, TX, and on my way my wife's Kia broke down. The engine threw a rod, and needed replaced. I called ahead to Burlington Kia, and was told I would have to pay 8700 dollars. They required me to tow it over to their service department and get a diagnostic there, even though I already knew the hole in the engine block shouldnt be there. I looked on Yelp, and found JL Auto. I called and Dwayne quoted me 4800. I got the tow to Burlington Kia, got the 110 dollar diagnostic (additional cost, not part of the 8700). I called Dwayne and told him I'd have to get it towed over and I'd like to take my business to them. He threw the tow in with the original quote. Once they began the work, it was less than a week to throw in the entire engine. Dwayne called and let me know he wasnt comfortable with the new engine, but offered to let me drive it to feel it out and listen to it. The engine they got from their first supplier was a bit of a bum engine. I took the Kia back, and he found another - almost 1000 dollars more expensive, but in better shape. HE LET ME PAY THE ORIGINAL QUOTED 4800 AS A CASH PRICE TO HELP US OUT. I felt amazing the entire time with these guys. Personable, knowledgeable, and wont try and sell you on garbage you dont need. Thrilled with the service, guys! Ill be back!

I've taken a while to write this review because I wanted to be fair. As a towing company, JL Towing…read moreseems to do a decent job. However, my experience getting a repair estimate left me with some concerns. I brought my daughter's car in because it was overheating. I already knew it needed a water pump, and I had the code indicating an issue with the intake manifold. I explained all of this upfront. I was given a fairly high quote for the water pump repair and then told that before they could give me a quote on the intake manifold, the water pump would need to be replaced first. That didn't make much sense to me because on this particular vehicle, the intake manifold has to be removed to access the water pump anyway. My question was simple: if the intake manifold has to come off during the water pump job, why not quote the intake manifold part and any additional labor at the same time? Instead, it felt like the repairs were being treated as two separate jobs, which would significantly increase the total cost. In the end, I took the car to another shop. They did exactly what I expected they replaced the water pump and charged only for the intake manifold part since it had to be removed during the repair anyway. Their explanation matched my understanding of the job, and the total cost came in at about a quarter of what I was quoted by JL. I can't speak to the quality of JL's repair work because I didn't move forward with the job, but based on my experience, I'd recommend getting a second opinion if you're looking at major repairs. It could save you a significant amount of money.