This is my second review for Happy Pets, just to say more nice things! Natalia is extremely…read moreprofessional and accommodating. I can finally relax during my time away knowing that my cats will be in the best hands. Natalia is very well experienced with pet care, she cared for my cat who was treated for cancer and needed medicine twice a day with no problems. She is extremely thorough during her first visit, taking notes of everything. She will send the best email updates, also very detailed with a run down of what her visit was like. Also - SHE IS THE BEST AMATEUR PET PHOTOGRAPHER! I'd give her 100 starts if I could! Best sitter - highly recommend

Absolutely amazing. We were here from Los Angeles and enlisted the help of the wonderful Natalia…read moreand Alex to look after our Jack Russell while we took our four year old daughter to some shows. Figaro probably saw more of NYC than we did with Alex and Natalia taking him for frequent walks. He had a great time and was very well looked after and I am a worrying mom who is not easily pleased. But they EXCEEDED my expectations. Highly recommend them (and wish they would come to LA ). All photos taken and sent to me by Happy Pets to ease a worrying Mommy's mind. Very thoughtful!

Great service! Very professional, quick to respond and most importantly extremely compassionate!…read moreThank you to the team at Katie's Kitty!

Finding a new pet sitter is very stressful to me because I can't enjoy my vacation if I'm worried…read moreabout my two cats the whole time. I found Katie's on Instagram a couple of years back and have had the best experience. The administrators are very responsive and friendly. They found me a sitter near my apartment and I love that he was in the neighborhood. Once done with water, feedings, and litter box duties he spent plenty of time just loving on them and playing with them. Larry, my sitter up to now, brought them treats and toys out of his own pocket, sent me updates and photos/videos with every evening visit, and always kept me apprised of how they were doing. I'm super sad that we are losing Larry due to me moving to a different borough but I have faith that Katie's will find me a new sitter who is just as caring and reliable. Thank you for the great service and the peace of mind!

We moved back to town after a stint in the Midwest where we adopted our first dog. Coco does not…read morelike the grass-free streets of midtown Manhattan very much but thank goodness for D is for Doggy Hudson Yards! It's so convenient to bring her here when we both need to work and she is happy and content to play. I love receiving random photos on any given day and watching her on the cameras when I am able. I look forward to boarding her there whenever we next leave town.

Loved how caring the staff was. We were able to walk in for a nail trim and the staff was super…read moreattentive and it took less than 15 mins. I would've loved to go back to the work station where they did the trim with my dog (since he recently had surgery), but other than that, I'd say the place is great!

Alejandra is a fantastic groomer. Our pup Pepe loves her, and he always looks great. Highly…read morerecommended!

This place is great. My westie hates being groomed but she usually doesn't mind coming in here…read more They usually have availability and will accommodate you. Although last time, Bianca's cut wasn't great and took 3+ hours, when I called and explained they told me to bring her back the next day. Bianca wasn't happy but they did fix it up. The staff are friendly and professional. I walk all the way from Greenwich village to bring her here. They have lots of treats, clothes and toys to purchase if you're so inclined. Also Madison square park is down the block so if you want to reward your dog, the dog park is awesome there and it's turf so the pups don't get messy!

This is a great find on the UESide that's got a super grooming team and you're care and concern for…read moremy blind senior terrier was super appreciated! Mister man looks like his handsome self

I have been taking my dog, Lily, here since they opened... and now I have two dogs that go to see…read moreRoger and the gang! They're both pretty shy and take a while to warm up to new people... but they don't hesitate or break stride when walking into Puppy Tale Lodge! They prance right in, which eases my mind and tells me just how kindly they are treated. And they have never ever gotten anything but fantastic haircuts. They even seem kind of proud when they leave! They smell amazing, too. I could not recommend them more highly. And Lily and Muffy do, too!

I've been using Puppy Loft since my 4 year old Golden was a puppy. I've always had great…read moreexperiences with Nelson and his professional staff. I HIGHLY recommend using Puppy Loft! Mark H

Our dog contracted kennel cough and got a bald patch on his back after we boarded him over 4th of…read moreJuly weekend. As shown in the videos, which were taken within a couple of hours of us picking him up, something is clearly wrong with our dog coughing his lungs out but nobody noticed. There's also a bald patch of skin on his back. When we contacted Puppy Loft about these symptoms- they first said it was because our dog barked a lot and played hard with other dogs, and then said he must have gotten sick that day. I understand that as pet owners group boarding always involves risks of our dogs getting sick, and while the Puppy Loft team are nice people, how they handled it - negligence, refusing to accept any responsibility and brushing things off - was really disappointing.

Easy booking and great communication. Thanks John! Boarders were lovely and accommodating. Stayed…read morein touch the entire time so we could vacation worry-free. Location was super convenient.

I'm very disappointed by Kitty in NY (the "agency" ), specifically their caregiver, Jody R., for…read morethe lack of accountability, negligence of care and poor communication. I would not recommend Jody or this service to anyone. For context, I was overseas visiting my family over the holidays and just picked up my Maine Coon. My cat's fur absolutely reeked of smoke. He's a long haired cat and upon return, was also severely matted. Two months prior, I had met Jody for an initial, in-person meet and greet to manage communication and care expectations for cat boarding. Detailed care and communication parameters were established in the onset, baked into the contract, signed by all parties so everyone was on the same page. There were no "mismatch" of communication or care expectations. Fast forward to today, not once was it disclosed that someone in her household smoked. I also gave Jody very specific care instructions, that my long haired cat had to be brushed everyday. Ultimately my cat came back in a state of severe discomfort from the pulling of the matting on his skin. Jody also did not provide clean, filtered water on a daily basis. I had to follow up with her multiple times, before she finally disclosed her filter wasn't working for days. To anyone reading this, how are these actions not negligent by the caregiver? Would you consider this a safe and risk-free environment when your cat comes home reeking of smoke? Isn't this / borderline animal abuse? It was also baked into our contract that Jody was suppose to provide daily updates, considering I was going to be overseas for 19 days. When I would ask her about how my cat is doing, she would basically tell me to "shut up" and stop sending her texts. Isn't she getting paid / part of her responsibility as a cat sitter to provide daily updates? I've also addressed these issues directly with John W. at the agency. John chalked it up with the "we are sorry" and doesn't do anything about it. I pressed him further on my concerns for my cat's wellbeing, so John finally offered to find a new caregiver. I made the ultimate decision to not move my cat to a new caregiver due to 1. how stressful it is for cats to acclimatize to another new environment and 2. the agency's track record doesn't give me any confidence to go through the whole vetting process again on providing a new, actually responsible caregiver. What if they're another Jody? and 3. I will take matters into my own hands and come back early to rescue my cat from negligence. All of my friends / family were also out of town over the holidays, so I couldn't ask them to look after my cat. All I wanted was to make sure my cat was in a safe and stable environment. This was not a "personal choice." In fact, I would be an irresponsible pet parent if I did nothing/ did not fly back early to rescue my cat from a negligent caregiver. End of the day, if Jody was actually a responsible caregiver, there would be no reason for me to return early. Kitty in NY failed to mention below that in the onset, they did not offer any reimbursements. I had to draw the boundary, walk them through the math / rationale before they finally agreed to submit the correct remittance. Reimbursement was certainly not a voluntary option offered by them as they made it seem. There were no detailed background checks done on Jody either, as the agency stated they would on their caregivers. For instance, Jody is currently not a social worker as outlined in the agency's profile of her. She's a full time dog walker. This was a red flag for me in the beginning so I asked John for referrals on Jody. He could only summon one referral, who gave one positive review on Jody. Where are the other proofs / reviews of Jody's "years of excellent service" and "positive client feedback" as the agency claims? If she is so good at her job, what does the agency have to hide? For anyone who engages Kitty in NY in the future, please beware that if you take the gamble and land yourself with someone negligent, I've given you a preview of what will happen and the agency's lack of accountability and transparency. Whoever lands Jody for future dog walking or cat sitting service, you have been warned to stay away. Who knows how she treats your pets behind closed doors....

13 years after posting about having to leave work to pick up my (now long deceased) dog because I…read moreobserved other dogs humping her on the webcam and the people who answered my calls did nothing, the owner, Motty Gutflais, texted me and offered me $50 to delete the review. I found this attempted bribe offensive and disgusting, and I have reported it to Yelp.

I have a 7 year old Maltipoo and after my previous groomer moved, I was ambivalent to find a new…read moregroomer that was going to be as detail-oriented, meticulous and gentle with Lucy. Can say without hesitation the groomer at the 22nd street location gave my dog the best groom possibly ever. That says a lot after paying top dollar for grooming in Manhattan going on 8 years. I'm reluctant to give this business a 5-star review after scheduling was easy, quick and the accommodated to my wacky schedule but this business deserves it and have a new loyal customer with Lucy and me.

I was in NYC on business and was so worried about finding a place for my dog Maxwell while I was at…read morework. The team was amazing. They were responsive on email as I was inquiring and kept up communication even while he was there by sending photos and an update. When I dropped him off and picked him up the staff was very friendly and I felt confident that he was going to be just fine with them.

We boarded our dog for four nights at Paws in Chelsea while we were on vacation. We received a call…read moreone morning from one of the staff members who were concerned with a bleeding wound found on our dog and suggested an immediate visit to the vet. The veterinarian found the cause of wound to be inconclusive but did confirm it seemed to be (recently) environmental and not self-inflicted (as our dog could not personally reach that area on her body). They did not rule out another dog attacking ours but said that was most likely not the cause. The fact is that we dropped our healthy, clean dog off in good condition and she left with a serious, visible wound as the pictures show - this was not there prior to the drop off and it's quite frankly insane and offensive that was up for debate by Paws of Chelsea. I'm giving two stars as the staff was professional and communicative in handling this issue, on the way to the veterinarian. However, there was zero accountability on their part and we were met with excuses and blame. Paws of Chelsea did give us one free night of boarding which was appreciated but was not nearly as much as we had to spend on an extremely expensive vet bill and the discomfort our dog suffered. Based on reading other reviews and how the owner chooses to respond, I do not suggest this place for boarding. If someone is choosing to board, I HIGHLY suggest doing a full examination with pictures, before dropping off your dog and signing their waiver.

They did not even have the courtesy to acknowledge my request for a daily dog walker. I even wrote…read moreback letting them know how very inconsiderate that was, ESPECIALLY given my circumstances , STILL NO REPLY! Just extremely unprofessional and rude!

From the owner: We offer free Pup Bus pick up for all clients! We will pick up and drop offer your pups for doggy…read moreplaygroup.