Front staff is rude and incompetent…read more Billing department is also a nightmare. Tamara was yelling over the phone that we had to pay them first before sending information to insurance, which didn't make sense. She refused multiple times to provide a statement to show us what the payment was for and yelled at us to wait for insurance for more information. Later we found out they overcharged us, but no one said anything until I called about it. Also, it took many calls over several months and speaking to more than 4 different people to try and sort this out and they all took us around and around in circles. I have a better chance of winning the lottery than getting Tamara to answer the phone. Getting anyone to send us an itemized statement of all the charges was like squeezing water out of a rock. Sketchy billing practices. It took over 4 months to work this out and settle this with the insurance because of these incompetent morons.

The doctor recommended a procedure that I was told NOT to do by several other dr's. When I shared…read morewhat I had been told, he got offended and told me I was telling him how to do his job. Talked down to me and was argumentative. Then tried to excuse and justify his attitude by stating he had a bad morning at the hospital! First time meeting Dr. Sailer. WOW, great bedside manners. I would say his hat is getting too tight. 1 star because the other staff were nice.

I received my PT here after my TKR which didn't go as planned after a longer inpatient stay. My…read moresister had referred me to a place that she had used, so I checked it out before surgery , booked my first week appointments and thought that everything was all set. However, they didn't have me on their schedule at all when I was suppose to start my first week post op. I found Quest Physical Therapy accidentally and only a few miles from my home, and this place has an entire team of collaborative professional staff , all well trained in their jobs! Everyone is so caring and attentive. You feel better just being there! I worked primarily with Jamie Bollinger who is truly an expert in her field . She was very good at motivating and empowering me, helping me to understand the new mechanics of my knee. She helped me push myself to do the hard work needed for my recovery. She also is certified in Dry needling which was new to me, and definitely helpful! I had a few times to work with Nathan, and both techs Ben, and Julie were all professional and caring. Anthony and Stefanie were both very helpful setting up my sessions and insurance, and billing. I truly would recommend Quest to those needing professional physical therapy. Millie Cunningham

I can't say enough great things about Quest Physical Therapy in Issaquah, especially Dr. Anthony…read more(Tony). From the very first appointment, his punctuality stood out--appointments always start on time, which immediately shows respect for your schedule and your care. Dr. Tony is not only incredibly kind, but also genuinely empathetic. He truly listens, takes the time to understand how you're feeling, and makes you feel seen and heard as a person--not just a patient. There's a real, unmistakable sense that he cares deeply about your recovery and well-being, and that level of compassion is rare. His expertise across multiple modalities is impressive. Whether it's targeted manual therapy, therapeutic exercises, or other advanced techniques, Dr. Tony clearly knows how to tailor treatment to what you need to get back on your feet safely and efficiently. He explains the "why" behind everything, which builds confidence and trust throughout the recovery process. If you're looking for a physical therapist who combines technical excellence with genuine human care, Quest Physical Therapy--and Dr. Tony in particular--is simply exceptional. I wouldn't hesitate to recommend them to anyone seeking top-tier physical therapy in Issaquah.

Everything there is great! Dr. Kang is very knowledgeable and easy to talk with. She's a really…read moregood doctor and has diagnosed correctly every time. She has no problem sending a patient to an orthopedic doc if she can't fix the problem. Appointments are always on time too! Office is clean and staff is friendly-highly recommend!!

I really felt comfortable meeting Dr. Kang. She's very personable, thorough. She explains…read moreeverything clearly and it was a very positive experience. I'd highly recommend her to anyone.

Issaquah Physical Therapy is outstanding. I strongly recommend them to everyone I know who needs…read morephysical therapy. I've had two separate injuries this year (arm and lower back). Kevin was my physical therapist for both injuries and Sam assisted him. Both Kevin and Sam were consistently thoughtful, supportive, and encouraging. The first day I walked in, I was in pain and quite nervous and not sure what to expect. Kevin was very kind, great about explaining everything along the way, and his treatment plan and recommendations were incredibly effective - with both injuries, I was able to get back to pain-free far more quickly than I'd anticipated. I'm interested in research, and it was clear he keeps up to date on the latest research in his field, which is excellent and would certainly contribute to how effectively he's able to treat his patients. It's also clear they both genuinely care - it shows in everything they do. They are professional, capable, and will treat you like a friend. I will always be grateful to them for how they helped me recover from my injuries with such reassurance and sincere concern for my overall well-being. If you ever need physical therapy for any reason whatsoever, definitely choose Issaquah Physical Therapy. I'm incredibly grateful to have found them. I only wish they owned a gym so I could keep working with them to improve my overall fitness!

The physical therapist could not be better if he tried. He truly truly cares about all of his…read moreclients and makes you feel like family! His associate Kate is also a dream!

I highly recommend Dr. Christopher Jones for any foot and ankle issues. He is the third podiatrist…read moreI've visited in the past 5 years or so. The first podiatrist failed to properly diagnose my foot issue. The second podiatrist (very well-known and highly rated in Issaquah), at least realized that the issue had to do with the sesamoid, but did not fully diagnose the problem, and the orthotics he ordered were junk, despite the high price. They fell apart on me in a couple of months, and when I had them sent back for repair, they lasted 2 weeks. That office charged me over $700 for that junk, and did not properly charge my insurance, leaving me responsible for the entire bill. They negotiated down to $450, but I got in touch with my insurance company myself and got them to pay for it (and their cost was a little over $300 btw). That second doctor also recommended hyaluronic acid, which I'm glad I turned down (there's is little scientific evidence for it for my particular foot issue, and it requires annual re-application). Dr. Jones, on the other hand, immediately diagnose the issue and ordered the best orthotics I've ever had. Most of my sesamoid-related pain is already gone. He also helped me out with plantar fasciitis. This guy knows his stuff! He also properly handled everything with my insurance, and I've never had to wait even a minute to be seen at his office. He took time to hear me out and to address all of my concerns. What a great experience! I wish I had seen him 5 years ago!

Dr. Jones has been a great help in dealing with my weird feet and the pain they sometimes cause. He…read moreclearly cares and is one of the good ones!

Just had my first massage therapy at Overlake Musculoskeletal in Issaquah and I'm already feeling…read moreamazing. Amanda, my therapist, is young, gentle, pleasant and professional. She knows exactly where I needed the extra pressure and where I felt tendered. She made sure that I was comfortable throughout the session. For just an hour, I feel like she has already made my world different. My troubled areas are so much more relaxed already. I'm loving massage therapy and look forward to my upcoming appointments.

The physical therapists here were all competent. I'd highly recommend Dravya as her exercises for…read moremy Achilles heel improved my pain level dramatically. Without her recommended exercises and knowledge, I believe I'd still be struggling significantly with Achilles tendinopathy for another 2-3 months.

Unfortunately would definitely NOT recommend ATI Issaquah. It is obviously run on a shoestring…read morebudget: - The reception area is blocked off & unused (no receptionist) - the 7-8 private treatment rooms (all closed & dark; all patients meet & are evaluated in a single work room) - therapists are booked TWO patients per session (meaning my treatment was juggled with another patient every session & I was NOT told this during my initial call to seek treatment). Patients who need one-on-one care due to balance issues, beware! - Small staff - they have very few therapists, most are contractors & the one employee therapist I had (& liked) quit during my treatment due to disagreement with management over everything I'm listing. - Storm conduct - Issaquah had a huge fall storm with power outages. When I called to verify my appointment would happen, I was told the clinic was open. The clinic was open WITHOUT power meaning no elevator (patients like me on crutches had difficulty getting to 2nd floor for treatment), patients in wheelchairs couldn't get up to be treated). The clinic was 55 DEGREES F yet patients were being treated in a room with no power (none of the equipment requiring power could be used, therapists couldn't make notes in patient charts for several days due to the length of time to restore power, the elevator wasn't fixed for several weeks & patients were not informed of this. - Therapist DIDN'T listen - I was only recently off crutches after a major microfracture procedure & a contractor therapist pushed me so hard I had to get back on crutches for a week the day after the session. During the session in question I told her she was hurting me and yet she continued. When I came back on crutches the follow session & told her my concerns, she said, "I'm not sorry for pushing you so hard." That was DEFINITELY my LAST session at ATI!!! And apparently this contractor was leaving in a week to go to another contract. Due to my new increased pain that continued as a result of working with that therapist, my surgeon prescribed PRP injections ($1200 out of pocket) to get the pain under control. But it gets better, read my last bullet... - They didn't READ my surgeon's prescription!! My prescription called for BFR treatment. I didn't think I needed to thoroughly understand the prescription as the therapists are the professionals. It wasn't until my new therapy clinic started treating me with a blood pressure-like cuff & told me this was part of my surgeon's prescription that I realized ATI doesn't offer BFR and simply ignored that part of my prescription without informing me. If you CAN'T meet a prescription, TELL the patient. I do not like leaving poor reviews, but this sadly was a very bad experience.

Husband recently saw Dr. Song for his shoulder and back pain. Doctor was patient and very…read morethorough. He already knew husband's concern and condition so that tells us he took time to review the referral notes from our primary care physician before coming into the exam room. This is wonderful as you don't need to explain in detail and he knows exactly what to address. Dr. Song is friendly, welcoming, takes time to listen , easy to talk to and shows great compassion in what he does. He is clear with his care plan and welcomes suggestion. We are happy to have Dr. Song so conveniently in Issaquah.

I saw Dr. Song for a back issue. He was very cold and non-caring. It only takes a minute to be kind…read moreto a patient. A little bit of compassion goes a long way in helping a pain patient. I felt that he was rushed and barely even took the time to listen to my issues and barely made eye contact. He didn't give me any information about my diagnosis other than to say what my problem was. He then left without making eye contact.

Always personal, conscientious, expert Care-Service…read more Doing a Great job of helping to keep my body in peak function. In advance of each adjustment, always elicite updated information as to my current condition before beginning each adjustment. I'm all the years, their practitioners have always had positive outcomes without having ever activated problems that not appeared prior to the adjustments. The front desk scheduling and confirmation have always been proactive to the point of reachimg out to help maintain timely, repeated scheduling.

I love Klahanie chiropractic, always professional, always fixes my issue and helps keep me on track…read moreto better health. Dr. Steve is always helping me with answering my questions and keeping me lined up. Great practice to visit.

Nice homey practice with a lot of clientele. I especially like it how you can walk in and don't…read moreneed any appointment. Sometimes you do have to wait for your turn. Did it help my alignment? Not really because my issue is a long term fix. Gentle adjustments though!

You've taken care of me and my back for years. You are a…read moresimply the best at getting or keeping me moving!! Thank you so much!!!