We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

Great company. I ordered a few trophies from them and they did a wonderful job. It was completed in…read morea very timely fashion and meet all my needs. The pictures on the website do not do justice as they are better in person!!!

This is a very professionally run family owned business that operates nationwide with its newest…read morewebsite www.hitTrophy.com. Give their website a look for a very large variety of products and services you will enjoy! You will always Hit a home run at Hit Trophy!

The furniture style at Sauder Store & Outlet will appeal to you if you like a look that bridges…read morebetween country and modern. It's not hardwood furniture, but if you need the affordability of melamine, they can hook you up. The pieces are streamlined, but not "industrial." They have clean lines, similar to Ikea. See my photos. They are also meant to be assembled by the customer, just like Ikea furniture. For a fee, they'll assemble it for you. The furniture showroom was very attractive. Couches invite you to sit in front of one of their coffee tables. Try out the drawers to see how smoothly they glide. The prices are lower at the outlet than elsewhere. This furniture is also available through Meijer, K-mart, Sears, Officemax, Office Depot, etc. however I assume that the variety of available models and colors is greater at the source. For a list of local retailers, see: http://www.sauder.com/CustomerService/Find-Retailer.aspx I only got a little time to stop in and look. I was with a group for the quilt show, and we only stopped long enough to see if there were any quilt racks. Didn't see any, so we hit the road. I wouldn't mind going back to browse.

The 2 stars are for the furniture. The missing 3 stars is for the customer service. My wife and I…read morewere in there about a week ago. No-one else in the store but 2 employees. We walked all around the store looking at various items, interested in a couple, but not one did anyone approach us. I will not hunt down a sales person when I am the only customer in the store. I can and will spend my money somewhere else. They didn't even say hello. I know that I am stubborn about these things, but I am not going to see someone get a commission, from my money, if they don't even acknowledge our presence. Even when we walked within about 10 feet...nothing. Poor service!!!!!!!!!!!!!

We had our AC go down on one of the hottest days of the year. They responded very promptly and…read moretheir service was exceptional! I would highly recommend HL Fraas! Foundation Steel

From the owner: Fraas Heating & Cooling provides professional air conditioning, heating, indoor air quality, water…read moreheater, services to the Northwest Ohio Area.