I would not say that this is a fraudulent business, even though I was lied to, disparaged, and stolen from. Nor would I say that she is a racist, because it is entirely possible that she treats each of her customers equally connivingly; though her demeanor towards two people who did not share in her lack of melanin is cause for a raised eyebrow or two. Those determinations are yours, alone, to make for yourselves.
One star is far too generous.
It should have been a red flag that communication is solely via text message with the owner, Nicole Cain, and payment is through Venmo not to the business: "Luella Horse Stables," but rather directly to "Nicole Cain" herself. But I ignored these red flags to give the small business a chance. I had never been to Georgia and I was excited to ride horses, and Nicole Cain and her staff made every bit of this experience horrendous. Just days after I paid in full for 2 guests to secure a spot in the upcoming future, I hurt my foot. I told Nicole Cain about this and asked politely if I could get a refund to which she replied that she would not. She, instead, told me that she "would refund me if she filled the spot that I had reserved." She was incredibly rude but I left it at that. Having not heard from her in the more than 2 weeks prior to the day that I had already paid for and reserved, we showed up to the stables in order to have our trail ride. We were met with nothing but rudeness. She said that the spot I had paid for and reserved had been booked by someone else; and that she would not "bother the other guests with our presence." Nicole Cain told us that we needed to get off of her property and that she would not be refunding me my money as she had once promised. SHE THEN CALLED THE POLICE. Yes, you read that correctly. She stole my money, did not give me a refund or the service that I had paid for, harassed me and my partner, and then called the police as if she were the victim. We stayed and made a police report, but they apologetically told us that they could not enforce a refund and that I would have to file a civil suit against her just to get my money back... So I filed a complaint with the Georgia Division of Consumer Protection which included screenshots of the promise and receipts of the entire encounter, which should be a matter of public record--should you need any proof of this ugly exhibition.
Nicole Cain should be ashamed and embarrassed to call herself a business owner. Your money, time and energy will be better spent elsewhere. read more
