Matthew and his team are very thorough, handling all the details in difficult situations…read more Everything from church arrangements to newspaper obits can be handled so a family can just grieve. They had a large crew, directing people the day of funeral.

Chris P. is the director, trusted him to manage my mom's final arrangements. It was the worst…read moreexperience I have ever had. We have used Ratell's in the past at least three times, all under the direction of a different funeral director with good service. The errors that occurred are too many to list but suffice it to say the following: a funeral director should not be late to his own services and then talk on his cell phone instead of opening the door for grieving families during the wake. Do not call the daughter at 7:30am on the day of the funeral planned for 11:00am and ask "can we move this up to 9:30, I have another funeral to do." Spell the deceased's name correclty, get the date of death correct, not one year before she actually passed (this was engraved on her plaque for all to see). The poor attention to details, the lack of service and the outright lies were ridiculous. If you can use another facility, do so. The funeral home is owned by Carriage Services who just released their 4th quarter stockholders report. Surprise, the company stock is down by 14.2% for the last quarter of 2017. Wonder why?? You had one job to do, you failed miserably.

Rarely do I write reviews, but here I must make an exception. Jay and his staff gave us excellent…read moreservice and assistance at the time of our need. Our family member lived in Wilbraham while we live in California. It took only one phone call from me to receive courteous, prompt, and complete service. Our loved one was delivered safely from her last home to the Czelusniaks' care even before we had a chance to complete our cross-country trip to Massachusetts. I am the third generation in our family to have asked for help from the Czelusniak Home -- meaning we have relied on them without disappointment for more than 6 decades. Thank you.

Just finished the wake, funeral, and burial of my dear mother. Her passing was a complete shock to…read moreour family. Sampson Chapel of the Acres provided impeccable funeral services with sincere integrity, compassion and professionalism during this difficult time. Don't quite understand the first review written below in 2015, though, they need basic grammar, punctuation, and spelling lessons in the English language.

We were very disappointed with the service at Sampson's. We felt that they lacked professionalism,…read moreespecially at such a difficult time. When you lose a loved one suddenly you don't really think about shopping around. I wish we would have found the time.

Beautiful and well cared for but I wonder about the safety…read more:https://www.facebook.com/groups/201985710173/permalink/10166259015435174/

I am so grateful for Dennis, who made my experience scattering my dad's ashes in that beautiful,…read moreserene space so easy and wonderful. I came from out of state so we did everything by phone. He even gave me his cell phone number so I could reach him if I needed anything. He allowed me to do it on a Saturday when the cemetery is technically closed. It's a gorgeous place and I'm so happy my dad is there.

I come from a very modest family. When my father recently passed, it was my job to make sure that…read morehe was taken care of. After calling many different places, I found New England Funeral Center. They treated our situation with dignity and overwhelming professionalism. The staff was incredibly helpful with pricing and finding the right fit that honored my father while still working within our budget. To be honest, if I read the reviews of this place, I may have passed. Trust me, the reviews are inaccurate. I would recommend this place to everyone who is willing to listen. A very big thank you again for all of your help New England Funeral Center.

We were looking just for a direct cremation for my brother in law; they were nice enough but…read morereally overpriced. They wanted $4100 for nothing except a direct cremation and a $100 urn. They were somewhat unprofessional; my husband was trying to get through this difficult meeting and they were talking about everything except us; their intern, their problems with the coffee maker, etc. It was an odd experience during a somewhat surreal time in our life.

We had to bury my grandson in September. I was told Bishop was the only Black-owned funeral home in…read moreWorcester, and with my large multi-ethic family this was important to us. Their willingness to work with us, and the quality of their services was excellent. I would definitely recommend Bishop Funeral Home to others.

It is never easy when a loved one dies. I had never arranged a funeral and I was completely lost…read moreuntil I called Bishop funeral home. This was after I had called several other homes who told me a lot of stuff that I didn't understand this being the first time. I was absolutely amazed at the personal service and professionalism that Victor had to offer. He walked me through everything that I had to do and was there each step of the way. Thank you Bishop Funeral home for making my burden lighter to bear.

I recently attended a wake/funeral service for a loved one proceeded by the burial the next day. I…read morewas highly disappointed none of the obituaries, prayer cards, or blanket promised to the family was available. It was agreed it would be a small intimate service. Every deadline was met as far as time frame to turn over materials to be produced it just seemed like they dropped the ball. I know Hendersons have been in business for years and have done great work in the past but this experience has left a bitter taste with my family and we will not be using them again. We are so disappointed.

If I could give them 10 stars I would. The good people at…read moreHenderson's Funeral Home make you feel like family. It's hard enough losing a loved one, but then having to make arrangements can seem daunting. At least here they make the process as easy as possible for the family. They took everything into consideration, and went above and beyond to make everything leading up to the burial as smooth as possible. I'm grateful, my family is too.