I don't write negative reviews--in fact, this is my first--but I feel it's warranted…read more In early December, I met with a manager to design a custom engagement ring. I shared inspiration photos, discussed the style I wanted, and my modest budget. Over the following weeks, we exchanged many emails. I repeatedly expressed concerns about the ring becoming too large or gaudy and worried the stone size might not suit the delicate, vintage-inspired design. I was reassured that my vision was understood and would stay within budget. The ring was completed later than I had requested, as I had planned to give the ring to my partner while we were away for the weekend. Although I was disappointed in the change of plans, I let it go because I understand that sometimes custom projects can take longer than expected. While I was away, I requested a photo of the finished ring and was very surprised by what I saw. It was much larger and heavier than I had envisioned and looked nothing like the inspiration images. When I picked it up, I was told that the person I was working with hadn't realized the stone they sourced wouldn't work in the delicate setting I wanted. Had I known this beforehand, I would have chosen a different design--or not pursued a custom ring at all. After I shared my disappointment, Rebekah kindly met with me herself to discuss altering the ring. I appreciated her willingness to help and left feeling hopeful that the second version would better reflect my vision Unfortunately, when I returned in early March to see the redesigned ring, I was heartbroken. It was even further from what I had envisioned. I was so shocked in the moment that I paid the remaining balance and left without saying much. Everyone I've shown the ring to agrees the setting is awkward and poorly executed. The stone is beautiful, but the setting is heavy, unbalanced, and doesn't achieve the vintage aesthetic we discussed. Ironically, the first version, while still not what I wanted, was a far more attractive ring. Months later, the ring still sits in its box because I can't imagine giving it to my partner (or to anyone). I'm also confused how this represents the Rebekah Brooks aesthetic, which is what drew me to the business in the first place. What disappointed me almost as much as the ring itself was the response to my concerns. The final email acknowledged my disappointment but emphasized that changes had already been made in good faith and at the expense of the business and that this situation was unusual for them. To me, that felt dismissive. I understand custom work has limitations, and I wasn't expecting endless revisions, but after spending $2,200 and investing so much time communicating my vision, I expected a result that reflected the quality and reputation of the business. In my opinion, the final ring is simply not representative of that standard. The ring is a white sapphire stone set in sterling silver. I chose this stone and metal in order to remain within my modest budget, however, I believe that is an extremely high price for the materials used. I have been sitting with this for over 4 months now, because I needed to take some space from the whole situation. I've even wondered how I could be to blame for this, because that's what I tend to do. About two weeks ago, I reached out one last time to see if perhaps the store would consider taking the ring back for a partial refund and they could then reuse the silver and the stone. The very flat response that I got was that they do not take back custom orders and there was nothing more that the business can do for me. In my opinion, even if unhappy customers are rare for Rebekah Brooks, one unhappy customer on such an important purchase should be one too many.

We had a great experience sizing our antique ring from the 1920s. We were very nervous trying to…read morefind a place that had the expertise and experience to do it. Emma was very responsive and answered all our questions via email. During our appointment she helped us decide on the right size and was very helpful. She made us feel more comfortable trusting them to do the work. The sizing was done quickly and with care. Unfortunately with how much we had the size taken down the original engraving had to be removed but they were even kind enough to replace the 14k stamp for us. I would definitely recommend them for antique jewelry sizing.

Went for an appointment today at 12 -- I had called the previous day and talked with the guy to…read moreschedule it. I got there exactly at 12 and sat outside for 15 minutes -- kept calling, no one answered and the voicemail box was full. No one even showed up so I left, now not being able to resize a ring for my wedding. Bad business practice = bad forecast

A rare find. Not just a jewelry store, but artisans & repair. Delighted to have made the…read moreacquaintance of Cuauhtli. He was able to help me with fixing my favorite necklace while engaging in personal conversation that you rarely find in shop keepers these days. PS Be sure to look into his gorgeous variety of sapphires. The colors will enchant you especially if you're not aware of sapphire's diversity.

If I could give zero stars, I would. I went to Hannoush Jewelry for a simple second opinion on some…read moregold jewelry, and the man working there was dismissive from the moment I walked in. He asked if I had "done my homework," and when I said I wanted to hear their offer before mentioning the first quote I'd gotten, he became annoyed, pushed my box back at me, and basically ended the interaction. I've never been treated so poorly in a jewelry store. I will NEVER go back. Save yourself the frustration and go to Murduff's at 90 Main Street, Florence -- they were respectful, honest, and actually interested in helping.

I desperately needed a watch battery changed for a graduation gift. I parked in the 15 min spot for…read morefree right out front and they were done in time so I didn't have to pay or worry about a parking ticket. The grad loved her gift. Best of all, it comes with a 1yr warranty. I accidentally put my review on the wrong location. Corrected.

I had a complicated request to make a new ring...using large stones, diamonds and antique gems…read more Viola-Mia's creativity was astounding!She carefully and patiently listened and adjusted the design and then the fitting so that it looked great and fit so comfortably! Recommend her without hesitation!

I called Murduff's this morning, and was treated truly well. I asked if I could bring in some…read morediamonds to get a ball park of what they work. Having been a Jeweler/ metalsmith for 50 years, I realize that this is not the call you want. I went in, (without an appt.) and had my diamonds looked at, and found out exactly what they were, how much they were worth on the open market, and had a great exchange with the person I talked with. Some of it was brutal truth, but given/delivered in a very realistic and personal manner. -Very good honest and friendly people. Go there!

Every day I have my morning coffee in a mug I got at Pinch some 15 or more years ago. I pop in…read morewhenever I am in Northampton, and always walk out with something unique. I've always found the staff to be friendly but not pushy, and they can provide a complete backstory on the artists. Over the years I've bought wine openers, wallets, jewelry, lighting, and of course, pottery.

Pinch is a wonderful shop! The cutest hand crafted wares and the friendliest staff! I especially…read morelove the bowls and mugs, but it's also worth going for their artisan jewelry. I try to buy an ornament from here every Christmas while shopping for gifts!

I had the chance to revisit Kestrel, and it's just as beautiful as I remember it, if not more. I…read morealso love that they let us bring our little pup into the store! Immediately when you walk in, you will feel a sense of warmth and good vibes come over you (greenery just does that for me). This is such a wonderful little store. Their focal point is obviously their plants and succulents-- they have a gorgeous selection of mini/succulent babies, air plants, vases and more. They still feel a little pricey compared to the ones I buy in Cleveland, but the store itself is so unique, that if I lived in Northampton, I'd probably purchase exclusively from here. Having visited Northampton a few times now, no trip would be complete without a stop to Kestrel. It's a great place to buy a gift or something special for yourself. They also have modern/dainty jewelry, baby gifts, and high-quality coffee table books. It seems as if they are constantly curating and adding to their collection of lovely items! The staff is always super friendly and helpful and always buzzing with customers. Love!

No greeting...treated like a nuisance when I commented on the lovely items in the shop. Rude and…read moresnooty! I will never give them my business.

Beautiful store, great for gifts, unique clothing, perfect baby items, lovely and friendly staff.read more

I bought a dress for my granddaughter, and before purchasing it I asked the salesperson whether I…read morewould be able to return it. She told me yes, as long as it was returned by January 8. A few days later, I decided to return the dress because it was too expensive for a newborn. When I went back to the store, a different salesperson told me that the store only issues store credit. When I explained that the previous salesperson had not mentioned this, she pointed to a small pink slip stapled to my receipt that stated the store's refund policy. I asked to speak with the owner, who repeated that the policy was printed on the pink slip. I explained that the slip was given to me after I had already purchased the dress, which makes it irrelevant. The salesperson should have informed me of the return policy before completing the sale. I also pointed out that the standard expectation is to receive a refund, and that the store should clearly post its return policy--such as on the front window or at the register--so customers can see it before making a purchase. Failing to do so is a deceptive practice. The policy should be displayed prominently in the storefront to ensure fair and transparent business practices. I returned the dress and was issued a store credit. I am now disputing the charge with my credit card company. I've always supported small businesses, but I will no longer support The Blue Marble.