On September 11, I ordered an ice machine. The replacement arrived but never functioned. Despite attempts to fix it under warranty, it's been over 4 months with no response. I requested a $375 refund, which they agreed to, but have since gone silent. read more

BEWARE!!!!! DO NOT USE LUA & SONS SERVICE Several years ago we hired the Lua & Sons to fix our Viking stove top. He was on time and fixed the problem. We contacted Lua & Sons again to fix our washer. The son, Oscar, showed up. He took a look at our washer and said he needed to order parts, but would only take cash or check for parts - they totaled approx. $196. After several missed appointments, he finally showed up to install the parts. He then charged us $98 for a trip charge. However, the washer still did not work. We contacted him through text, email, and called the main number. He made 4 appointments and promises to fix the washer and never showed up. Now we are out approx. $300 and washer is still not fixed. It's a shame the son is ruining the reputation of a successful business. All we want is a $300 refund; which I'm sure we will never see. read more

Dealt with Senior Lua and had no problems. Then he retired and his son took over. Hired him back in April to fox my grandmothers freezer. After months if BS from Junior, the freezer never got fixed and this is after I paid him over 400.00 for the part needed. Now all I want is my money back. I keep texting him, hr reads the message and flat out ignores it...I can tell he reads them. I've called the main number and had to leave messages demanding my money back. Unfortunately my grandmother passed away and her freezer never for fixed and I still haven't recieved my money back. You have my number, I highly suggest you reach out before I have to take drastic measures to clear my grandmothers estate. I try and stay local and Senior was a Marine, but be cautious hiring him. read more

The son removed a refrigerator from my elderly parent's home on December 29th with the promise to sell the parts and pay them half of the proceeds estimating it around $130-$150 if not more. 44 days later and he has not provided any funds and ignores my calls. Completely unethical behavior. DO NOT USE THIS SERVICE NOR TRUST THIS FAMILY. read more

Unimpressed! Bad business ethics! Fraudulent! Oscar Lua was a contractor assigned to fix my washer. He had no problems charging me $270 on top of service fee for Whirlpool. Took 4 days for part and was defective. I paid in full expecting honest work and washing machine repair. All that we got was excuse after excuse and machine never repaired! After several complains to the service company he still gave excuses and stated he would fully refund the service order. One month and half later machine never fixed, no refund and he does not answer any of my calls or text! Bad business ethics! Will never recommend him or his business to anyone needing any appliance fixing! Dissapointed customer in Somerset, TX! read more

Oscar Lua is a scam artist. He "ordered" a dishwasher part for me and charged me $450. He had already received the $95 diagnostic fee from the scheduling agency (who took my credit card). He Refused to take credit card. Once he had the money he stopped responding to me. He is a thief. His father should be extremely disappointed in him. read more

Gave Oscar $119.00 in Seprember 2023 to order new part for diswasher. Made three appointments to replace part but never showed up. Called and texted several times but always had an excuse for not showing up. Oscar said he would refund check to me but 2 months later have not received refund. Don't call Lua and Sons for appliance repair. read more

Old Republic Home Warranty sent Lua & Sons to my house to fix my oven last autumn, and then again recently to check out my dishwasher. The oven needed a new thermostat, and the dishwasher sounds like there's a helicopter in my kitchen. Oscar was polite on both visits, reassuring me that my appliance issues were under warranty. He's dog approved! There were calls before all three service visits to alert me that the tech was on his way. The oven thermostat was installed a week after the initial visit, because we had to wait for the part to arrive. The dishwasher will probably be replaced, because the manufacturer no longer makes the needed part. read more

Just recently My 8 yr old Washing Machine started knocking VERY bad. I sent in a service request through my Home Warrenty (Choice) and LUA & SONS SERVICES was assigned to me that evening. The next morning I contacted LUA & SONS SERVICES and they advised me that they received the Service Request through Choice and that a Service Tech would be sent out the following morning as their Schedule was full. The following morning I was contacted by LUA & SONS SERVICES and a Tech was at my house 30 minutes later. They asserted the washer and advised me that it would be less expensive to replace the washer then it would be to repair the washer as the parts alone would cost more then a new washer. LUA & SONS SERVICES sent their findings to Choice Warranty and a Week later I have a New Washer and Dryer Set. Very friendly consumer service both from the office and the technicians read more

Excellent customer service Quick easy and affordable Very honest and trustworthy Will recommend his services to my parents and anyone that asks read more

Oscar Lua called me to confirm the time that would be best for me. He showed up then got started. He got my stove working in no time. I notice there was something minor (I thought). He quoted me the price and explained why it was expensive. It made perfect sense. I told him it did not need to be done and he agreed. I was happy with the work that was done. I will want to use the company again read more

Same day repair for garbage disposal and dishwasher repair. Lua and his son were very professional, called when they were on their way and even showed me some tricks to keep my garbage disposal running smoothly and cleaned under my dishwasher while they were under there. I especially like that they explained to me what happened, showed me what they did and then gave me tips to prevent it from happening again, unlike some businesses that come in and then say they are done but don't share knowledge. Lua's prices are also very reasonable. I had called around to four other businesses before and Lua had the best estimates. Plus he was able to repair the same day as opposed to a week later. read more

My washer went out so I decided to call Lua and Sons. The staff was amazing from the lady answering the phone, to the technicians that came over. They even confirmed my apt and called when they were on their way! Great customer service and my washer is fixed! read more

The best service companies we have ever had the pleasure to have come fix repairs in our home.. Oscar is such an amazing guy.. caring and kind and considerate. I can't say enough about the kind of company this family own business is. .. Rose usually answers the phones and sets up the times and she is so nice.. Thank you so much for your service and it will never go unnoticed.. A lot of people forget that employees may work for companies, but when it family owned, the quality of care is what makes it unique and amazing.. Thank you for all you do and we will always ask for you!! Thank so much. Loyal customers for life!! read more

Dishwasher blew a drain motor during Easter holiday and Rose facilitated a quick response and actually was interested in helping us. This team stayed on point and arrived when promised and installed when promised! Highly recommend! Will definitely refer them and use them as needed. In fact, I will be using them at the dealership. Great job! read more

This is a good company! We were desperate to get our dryer fixed to keep up with our newborn's laundry and Jose came as scheduled, found the problem and fixed it. The sweet lady on the phone, Rose, was also very helpful. Thanks for a wonderful job! The price is also very reasonable and lower than other companies. Highly recommend this service. read more

Absolutely worthless. "Diagnosed" a problem and I was told a part would be in in 4 days. Three weeks later they still hadn't called back and refused to return my calls. Took my fee and didn't preform the promised work and wouldn't call back. Stay away. read more

I called Lua & Sons to set up an appointment to have my range top fixed. Rose was courteous and set a time for the next day. Oscar called before arriving to confirm. He was able to diagnose the situation, which was just a disconnected extension cord one drawer over. I made a service call payment of $45 later that day. I appreciated their professionalism and honesty and will certainly call back! read more

Great service! Both the lady who answered the phone, and the technician who came out to the house, were very courteous. The problem with our washer was diagnosed quickly and repaired for an extremely reasonable price. I highly recommend Lua and Sons. read more

We are very pleased with Lua and Sons. Jose came the same day I called to schedule repair on a Whirlpool dryer. He diagnosed and fixed the problem in about an hour. He also gave tips on dryer maintenance. The cost was less than expected. Will definitely call the next time an appliance breaks down. read more

Very honest and did great work!! They were dispatched by home warranty company. Fixed the issue and were very proffessional.

Have been waiting 5 months for them to bring prepaid part for my 95 year old fathers stove. The one they originally installed was incorrect. They no longer return calls and have made no effort to make this right. WATCH OUT!!!! read more

My warranty company dispatched Lua and Sons out to fix my Whirlpool Stove/Oven after it stopped working. From start to finish this company was completely professional and reliable. They promptly made contact by phone once they were contacted by my warranty company and called before they arrived within the 2 hour window that they gave me. Oscar was extremely professional and had my oven fixed within an hour. Most of my repair work was covered by my warranty company, but their prices still seemed reasonable. I highly recommend them! read more

I highly recommend this company!!! I was in a bind today and really needed someone to take a look at my fridge. Lua himself came out after hours to help me out. Super friendly man. He was very detail oriented and took his time to go through everything and explain it all along the way. Even made suggestions of refrigerators to look at and those to avoid as well as what would help us avoid power surges on our appliances in the future. I can guarantee if I ever need my appliances worked on(or even know of someone that does) he will get a call from me!! read more