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    Lua & Sons Service

    3.5 (24 reviews)
    Closed Closed

    Services - Lua & Sons Service

    Cooktop repair

    Range repair

    Appliance repair

    1 More Service

    Stove repair

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    9 years ago

    Very honest and did great work!! They were dispatched by home warranty company. Fixed the issue and were very proffessional.

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    Review Highlights - Lua & Sons Service

    The oven needed a new thermostat, and the dishwasher sounds like there's a helicopter in my kitchen.

    Mentioned in 3 reviews

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    Hugo Ortega - Electric cooktop, flipping breaker box due to a grounded connection in the burner switch. Needed replacing.

    Hugo Ortega

    (40 reviews)

    Terrell Heights

    The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

    Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

    G & I Appliances Repairs

    G & I Appliances Repairs

    (21 reviews)

    Eastside

    My electric range stopped working after a rain storm due to a power surge…read more They came out and quoted me a price of $525 to replace a computer board a week later it was replaced Less than 90 days later the same thing happened Again they came out and turned the circuit breaker on and off three times and it worked They again charged me a service call My wife paid the bill When I called asking about needing the circuit board replacement they said it tested bad I won't use them again Also on the two visits I had one invoice from one company and a second one from another company And it was the same repair guy

    My refrigerator's ice maker stopped working so I looked up repairmen on YELP and came across G & I…read moreAppliances Repairs. Gilbert responded very quickly to my request and scheduled an appointment that week. He showed up as scheduled and replaced my ice maker. Unfortunately the replacement ice maker also did not work after the repair was completed and after I had paid in full for the service. Gilbert let me know that he would come out sometime in the following week to check on his replacement. During the course of his second visit to repair my ice maker, my refrigerator lost all function in the course of his repairs/diagnostics. He explained to me why he believed the root cause was a manufacturing defect but took no responsibility for the total loss of function of my refrigerator while it was in his hands. I have now paid for an ice maker repair that never happened as well as had to purchase a new refrigerator to replace my dead unit. Gilbert is a nice guy and should be trusted with simple repair tasks. I would be cautious in hiring him for anything perceived to be difficult. I would not recommend going with G & I Appliances Repairs based on my personal experience.

    Lua & Sons Service - homeappliancerepair - Updated May 2026

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