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    Appliance Med

    5.0 (3 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 2 weeks ago

    Request quote & availability

    Response time

    30 minutes

    Response rate

    100%

    Services - Appliance Med

    Cooktop repair

    Range repair

    Appliance repair

    9 More Services

    Stove repair

    Dishwasher repair

    Dryer repair

    Freezer repair

    Garbage disposal repair

    Ice maker repair

    Oven repair

    Refrigerator repair

    Washer repair

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    Ask the Community - Appliance Med

    Excellence Appliance Repair - Clean as a whistle after being cleaned by Oleksandr, our technician.

    Excellence Appliance Repair

    (9 reviews)

    Prompt fast service. Repairs made and the inspection of the Stove temperature controls were…read morethoroughly examined. Would use him again if the occasion arises.

    This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

    Hugo Ortega - Electric cooktop, flipping breaker box due to a grounded connection in the burner switch. Needed replacing.

    Hugo Ortega

    (40 reviews)

    Terrell Heights

    The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

    Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

    Mike's Appliance Service

    Mike's Appliance Service

    (113 reviews)

    Los Angeles Heights

    You certainly rate 5 stars . Your technician was excellent and fixed our dishwasher perfectly…read morewithin our allowed schedule. Thanks.

    I'm extremely disappointed with my experience with Mike's Appliance…read more The technician arrived in a personal vehicle and appeared unprepared for the repair, despite me previously explaining which part would likely need to be replaced. They did not bring the necessary part and had to reschedule the appointment for the following week. After rescheduling, I was informed that my stacked dryer would need to be unstacked before the repair could be completed. I was unable to do this myself, so another appointment was scheduled 7 days later with two technicians. 16 days after the first appointment, on the day of the appointment, my arrival window changed multiple times -- first 10 AM, then 12 PM, then 2 PM finally arriving at 3 again in personal vehicles. An hour before arrival, I was told I would be charged $250 for the technicians to unstack the dryer because this portion was not covered under the warranty. I completely understand that additional labor may not be covered, and I was willing to pay it. My issue is the lack of communication and professionalism throughout the process. At no point during the prior scheduling conversations was I informed there would be an additional charge. Being told only an hour before the appointment left me frustrated. Overall, the experience felt disorganized, poorly communicated, and unprofessional. The admin is rude and does not understand what customer service is. I would not recommend this company based on my experience.

    Appliance Med - homeappliancerepair - Updated May 2026

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