Repeat customer here. Recently, I purchased a Gibson 50's Reissue J-45 that I had my eye on for several weeks. I immediately noticed after ordering and receiving shipment that there was a weird buzzing sound emanating from the body of the guitar. After consulting with several technically-inclined musician friends, it was determined that a brace needed re-gluing, which is not a simple job that you can just bring to any run of the mill local guitar shop. This was a job for a Master Luthier. There's no other game in town than LRC Guitars, hands down.
During the timeline of repairs, it was discovered that the size and scope of the repair had to be greatly expanded. Not one, but 2 braces, needed re-gluing. Then it was discovered that there was intonation issues originating from the bridge plate, requiring a remove and re-glue, thus then requiring a full setup, plus removal and reset of the built-in LR Baggs pickup system. This went from a relatively simple job to an issue of complexity that my mind simply couldn't wrap itself around. I'm just a player and have zero technical ability other than changing my own strings.
This supplemental work needed caused several unforeseen delays in the repairs. Whenever I voiced frustration with the delays, the owner, RJ Colton, was quickly able to respond, acknowledge my frustration, address my concerns, bring me up to speed on the updated scope, and knock my temper back down to earth. A Master Luthier who also has warmth, candidness, and customer service skills is a diamond in the rough.
Work is done. While we were at it, we had a 2nd pickguard installed to give it that classic 50's Cash / Everly Brothers ascetic, as icing on the cake.
The attention to detail is impeccable, and LRC was able to turn this limping foal into a fully functioning workhorse ready for the road. Kudos to RJ, Kristen, Nick and the entire team on another job well done.
There have been a lot of music store closures lately, most notably the Sam Ash on Colonial Drive in Orlando, who employed a fantastic guitar tech with a large book of business, including me. This has caused a massive influx of customer traffic to LRC. RJ Colton has taken a ton of weight on his shoulders, so my hope and prayer for LRC is that he can duplicate and triplicate himself to alleviate the immense burden that's pressed squarely upon him. This gentleman has to fit 800 pounds of crap into a 5 pound bag, everyday, while maintaining existing service contracts with countless businesses and professionals all over the music and entertainment industry nationwide, while at the same time catering to individual local customers. Many musicians are notoriously difficult and prickly people to deal with on any level, whether a newbie playing Open Mic all the way up to a seasoned veteran headlining a 20,000 seat arena.
Any mere mortal would crack under that kind of pressure.
From a customer's perspective, I fell way short, miserably, in exercising patience, understanding and kindness during this process, and I am deeply ashamed and sorry for that.
The unforeseen delays started causing my brain to melt, making me act and communicate erratically, when my wanton anger at the situation could have and should have been directed at the actual list of potential responsible parties: either Gibson for allowing a guitar to be released from their factory in the shape it was in, the retailer who sold a lemon, or most realistically UPS for potentially causing these needed repairs after a haphazard delivery (incidences of UPS damaging guitars in transit are known and well-documented), not the repair shop who was just simply trying to help a customer.
In conclusion, I wish LRC Guitars nothing but continued, and much deserved, success in the future and will continue to recommend their repair and setup services to all of my musician friends and family.
Overall, 5/5 stars. read more