the receptionist(s) at this practice are beyond rude. hung up on me mid sentence when trying to…read moremake an appointment. I don't understand why my dentist office referred to this practice due to how unprofessional it is. Can not express how much I do not recommend using this place.

I went to this practice for an implant. I saw Dr. Berkely and the process took close to a year…read morebefore I had my last appointment, which was to remove the healing cap to prepare to have my crown made. I had my appointment and Dr. Berkely work on me for an hour to try and remove the healing cap, which in the end he was unsuccessful at doing. During that process it started to get uncomfortable and after awhile I asked him if everything was okay and he said it was not, because he couldn't get the cap off. He continued to try and I started to get nervous, but I trusted the process, but in the end it could not be removed. When he stopped he didn't have much to say to me other than he had to check with the device rep and get back to me. Needless to say, as a result I had a lot of swelling, a large wound from an instrument, canker sores and I called the office 3 times over the next 2-3 weeks to see what next steps were and to tell them of my wound, sores and uncomfortableness. No one had answers for me and I never heard from Dr. Berkely. At 3 weeks, I got a call to have an appointment for him to try again, but I was frustrated at the lack of follow-up and had already sent at letter to the office and I declined the visit. This review is not reflective of his staff who were very kind and professional.

My first call was welcoming and I was able to access an appointment without my paperwork being…read morecompleted. The off ice is close to the parkway and it has ample parking. The office staff and Dr. Solomon explained every step and orally as well as written instructions were provided. I highly recommend this practice.

I brought my first child there for a procedure which went well. The post anesthesia care was a…read moredifferent story. They were clearly busy and in a rush to get my child out. He was still heavily medicated and tripped and stumbled his way out. I had to find a wheel chair on my own from the Yale office to get my sedated child safely to the car. Against my better judgement we took our youngest there too. I fully recognize that even using best practices there can be unwanted outcomes. When I expressed my concerns first to the nurse than the doctor that my child was reporting pain and was pounding on the arm rest to get them to stop or to acknowledge them and he was shushed and told to stop moving. Certainly there are limits to medication dosages and sometimes pain can happen. That is not the problem. Its the hubris and arrogance coupled with the gaslighting from staff. The reluctance to admit a complications. That is the problem. The doctor was better about it and had a reasonable explanation for every concern though was not apologetic/sympathetic that there were compications. The nurse was the real offender. Starting by saying my child was just being emotional. Minimizing this child's concerns and acting almost put out by my asking questions respectfully. Coastal has a nursing problem. Find another practice..

Perhaps the xray person, dentist, and hygienist are capable, but I think they talked me into having…read morean expensive procedure I didn't need and then the desk lady tried to charge me for additional things I didn't want. First problem - I'm on Medicare, which they don't accept, and United Healthcare, which offers a Dentegra discount at Aspen Dental. The lady at the desk refused to know anything about a discount (even though it's on their website) and I had to look it up on my phone to show her. Finally, that was approved. The Xray person took 20 Xrays in addition to a full head scan and stuck a camera in my mouth to take photos, which seemed a bit excessive. The dentist (Dr Kim) seemed nice but insisted I needed scaling and root planning. The finance person said that would cost $1542 after the discount. She said it was a one-time procedure and I wouldn't have to do it again. I was skeptical but made another appointment because the hygienist wasn't working that day. Supposedly the entire procedure was going to be done in one day, but the hygienist only did the right side of my mouth, and I had to make another appointment for the left half. The desk lady said the entire procedure would cost $1742, which I complained was not the original estimate. They were going to charge me $200 more for an electric toothbrush and a water pick that I didn't want. I told them to take that off and got the price back to $1542. I paid $730 for that visit. I went back 4 days later to get the left side done. The desk lady said I had to pay $812 up front before the work could be done. I said I've always paid for doctor and dentist visits after the work, but she insisted so I paid it. The hygienist did the left side and said I was supposed to come back in 4 months. When I went to schedule the next appointment, the lady said I would have to return every 3 or 4 months and it would cost $413 for each cleaning. I can't afford that and insisted on a 6 month appointment and the regular maintenance cleaning for $223. A week later, I got a bill in the mail for another $148. When I tried to phone the office, I got a voice mail. It's been several days and no one has called back. I do not intend to pay the bill and I will be canceling the next appointment. Even if the dental care is good, the outrageous charges and customer service is awful. There are 4-5 ladies at the front desk and they mostly stare at their computers and ignore the patients. All those cute motivational signs around the office don't make up for the fact that, at least at the Hamden, CT office, the practice is run by liars and cheaters.

I found this office to be great to work with. They were always kind, professional and efficient. I…read moream well satisfied. The only negative is the receptionist who would not speak louder even when I told her of my hearing loss. But that be as it may I highly recommend this office.

Awesome practice . Dr Charney continues to upgrade the office and uses state of the art techniques…read more I've had a number of dentists over the years and he is by far the best. The office staff from front desk to hygenists etc is top notch.

This practice has dramatically gone downhill over the years. The most recent owner, is probably the…read moreworst one yet. Zero bedside manner and an egotistical demeanor. His only priority is diagnosing people with unnecessary dental procedures so that he can make money.

Everyone is super welcoming and happy when you walk in the door here. They make going to the…read moredentist about as enjoyable as it can possibly be! Love it here! AND they will take emergency walk-ins which can be very helpful when you are in pain!