They were so nice - knowledgeable and helpful in choosing a perfect gift. My wife and I selected…read morefrom their amazing selection of beautiful artistic top guy pieces at fair price. No rush or pressure and their follow through was fantastic.

Extremely great customer service, they put me through a quick diamond class so I could understand…read morewhat I was buying when I first went in there. they custom made a ring for me and made it to my fiances ideal ring. 10/10 will always use this jewlers

When searching for my engagement ring I called and visited several places. Upon speaking to the…read moreowner at Thomas franks I knew I had found the person. He approached us with an idea to get me the ring I wanted in our budget and it's beautiful! The customer service was top notch and we are going back again for my anniversary bad. Even though we have drive a bit to get to him it's totally worth it. I would recommend him to anyone!

Worst customer service ever! Dropped a watch off before Christmas for a new band and was told the…read moreband had to be ordered. Fine. I called 2 weeks after Christmas and the band had not yet been ordered. Called 5 days later and they got the band in and had not yet put the band on, which I was told by them would take 5 minutes..great! Nope! They were with "other customers" and did not have time to put on the band for me. I'm sorry, I thought I WAS a customer!! Needless to say, I expressed my opinions on their lack of customer service and incompetence and took my business to Boudreaux's down the street. They were happy to replace the band and the battery on spot!!

Absolutely wonderful results. We were very pleased with the…read morenew design and jewelry pieces.

I brought in some old jewelry with diamonds and some gem stones hoping to trade them toward making…read moresome larger diamond earrings. I was told to give it about 5 days. When I returned in 5days Michael said (quite condescendingly he didn't know what I expected him to do with all this stuff) which he had dumped out on the counter. I personally don't believe he really even looked at the stuff. I don't think he was interested in doing this project and instead of telling me he spoke down to me. I felt very upset and humiliated by the way Michael spoke to me and insulted me. I ended up picking up my jewelry and left. I went to Diamonds Direct and they really helped me. I don't recommend going to Michael's Jewelers.

Oh, hello there locally owned jewelry shop of my dreams…read more I received a beautiful watch as a gift recently and it needed a few links removed to fit just right. I called Champange Jewelers since they are very close to my workplace and also locally owned. I love supporting local businesses whenever I can. I was informed they could remove links for around $13 and could do it while I waited. Perfect, right? Here's what they didn't tell me. Removing links takes just long enough for you to browse (and by browse I mean gasp) and ohh and ahh (and by ohh and ahh I mean nearly faint) at all the pretty little things under the glass here. I had no idea I NEEDED an aquamarine ring that will cost me upwards of $7000 but I do now. I really wish I hadn't seen those diamond earrings that I'm putting on my wish list as we speak, but I did and it's on now, baby. I was barely able to drag myself out of here once my links were removed...which I might add were perfectly done. P.S. Sorry about the drool on your cases you had to clean up when I finally did go.

Linda and all of the team at Champagne Jewelers could not be nicer!! I was almost intimidated to go…read morein and ask for repairs on two inexpensive pieces that my friends brought to me for repair (I do craft beading and know how to solder) but it was beyond my capabilities. But the folks at Champagne couldn't be more cordial and welcoming even though it wasn't a big ticket repair. They called me to let me know when everything was ready and let's just say, it was priced more than fairly!! Very pleased with my experience and would not hesitate to recommend their customer service...and their jewelry...exquisite!! Rarely have I seen such quality and creative pieces - and I'm a vintage jewelry collector!! Highly recommend that you walk in and look around. Champagne Jewelers has a no-pressure approach and a beautiful showroom with everything from High School Grad rings that I would be proud to wear, to the most delicate pearl and gemstone sets. Breathtaking designs!

They were INCREDIBLE! They resized and restructured my engagement ring to secure the stone even…read moremore! Very grateful for their artistry and knowledge!

Worst customer service I have ever experienced! We called to ask about a concern with a job they…read moredid, whoever was addressing the concern was rude, condescending and literally laughed as we were discussing it. I never write bad reviews but made a special exception because of how terrible they were.

David Perry is the sales associate I always go see at Ramsey's. He takes good care of you and…read morealways happy to see you when you come in!! Only jewelry store I shop at !! Paula

I purchased my wife's wedding ring from them and every time we have returned for cleaning are…read moreservices customer service is on point.

Absolutely amazing! Obsessed with the ring that I got for my Fiancé . The jeweler and I worked…read moretogether to pick the stones and design custom for what I decided was best for her, and even ensured he would get the ring the right size. Great customer service and overall wonderful experience 10/10!

I found Edberg Jewelry via Etsy where they have a fantastic selection of high quality jewelry for…read moreamazing prices. Each piece comes with an professional appraisal - something that not many Etsy stores offer at no cost and if you do it on your own, often times you're looking at charges from $50-150 hourly to flat rate fees. They were gracious in working on a layaway contract with me, keeping in constant contact with me, even through the breakout of COVID-19 in their area. Once I had paid off my ring, they had informed me of their local quarantine lock down situation but I was happy to be patient for my ring. Even through all of that, their office manager still found a way to ship my ring out across the States to me. Their packaging, while me being eco-conscious did wince at the idea, ensured the protection of my ring as (they encased it in it's own jewelry box, then bubble wrap, then multiple cardboard boxes - they'll all be recycled!) it spent many miles flying over the Pacific Ocean. As I opened the ring box, the diamonds sparkled beautifully and the gold bands were so shiny. I'm very happy with my purchase, now I just need to remember to insure this baby! I'm lucky I have all the time in the world now to stay at home in quarantine and just admire my ring all day! TL:DR: This team treats you like family - with honesty, integrity and the utmost care in your next heirloom purchase. But don't buy all the pretty ones from them... leave the good stuff for me!

Tony is wonderful ! I'm so glad to have this jeweler in…read moreMadisonville , right down the street from me . Beautiful Jewelry !!! And the pieces he designs are beautiful ! Wonderful Jewelry store! Repairs and appraises as well !!

Was having a minor issue changing the strap on my Panerai Luminor GMT. Stopped in and Tony was able…read moreto take care of it for me in just a few minutes. Stuck around and chatted for a while. Great guy.