I haven't reviewed these guys yet? Ugh…read more
So, here's my story for why I love Northern Tool (and not that other store, yeck). I was shopping for a little trailer to use around the house for small projects, landscaping, stuff like that. I called around to the "other store," looking for the trailer they had on sale, but I was treated very rudely. Not rude like, "what do you want?" Nooooo, this lady went so far as to put me on hold for 10 minutes while she 'went to check the availability of the trailer.' That's not such a bad thing until someone else accidentally picked up the phone to ask who I was holding for and this voice in the background says, "put him back on hold, he can wait." Actually, no, I couldn't and I hung up on your store...haven't been back since, either.
Anyway, that's just to illustrate why I went to Northern Tool, instead, but here's why I will continue to visit.
I did buy my folding trailer from Northern Tool, loaded it up, then proceeded to ignore the boxes it came in for about 6 months. When I finally got around to assembling it, I found that I was missing an entire box of parts. OH NO! Dejected and sad and a little ashamed, I loaded up the parts and made the trudge back to the store. I explained my situation, bought it a long time ago, turns out I am missing parts, the original packaging was damaged, yada yada yada. The guy looks at me, walks in the back, then comes out with a box on a cart.
THEY REALIZED I HAD FORGOTTEN A BOX AND PUT IT ON A SHELF FOR ME!!!
Y'all, you can't beat customer service like that anywhere. NT is my new go to. Plus, it's a really clean store, their products are terrific, and the people are some of the best you're gonna meet.