I love Lowe's. I really do. While I am more partial to the depot, that is my second home, los has been really great for finding some items like plants that the other place doesn't carry. Is also closer, so it's good for a quick grab for some items as well. Service when we come to Liz kind of hit and miss, but it's it's been on average, average. While I hope for more, I am satisfied because it could be worse. But it's not it's average and average is still OK. As far as products go, they do have some good deals from time to time so I do like to look out for those because they can be a really good value if you are doing a large project. read more

On Sept 8, 2026 I placed an order with Lowes Home Improvement. When checking out there was an option to pay $2.99 extra and receive Same Day delivery. I opted for the same day delivery and was charged and extra $2.99. I received a confirmation email that clearly states the delivery date is Sept 8,2026. The item I ordered was NOT delivered on Sept 8th, it was delivered the next day Sept 9th. I contacted Lowes (with great difficulty I might add) and asked for a refund. I was informed that any orders placed after 2pm would be delivered the next day. Note that this was NOT disclosed anywhere during the purchase process, and as previously stated the order confirmation stated the delivery date was Sept 8th which was the order date. Had I been informed of this during the purchase process I would NOT have opted for the Same Day delivery since it would NOT have been the Same Day. Lowes steadfastly has said they cannot refund the $2.99 fee even though they did not provide the service because of their company policy. read more

Very little to no help with a hot water heater purchase. The employee pull it out of a row and dissappear, leaving me to haul it out myself. Got a little bit of help loading it into the truck but that was about the extent of any help. Will not be returning to that location again! read more

Truly the most spectacular display of incompetence I've ever seen. I needed 4 pieces of glass cut, it took 3 employees to find where they cut glass, then another 3 employees before they could find one who could cut glass. He started by saying "I can cut glass but I'm bad at it" and boy was he right. I ended up with 2 pieces of glass that were different sizes before the employee gave up and walked away, then they spent 15 minutes radioing everyone in the store to see who could cut glass before I just left without the glass. I could've gotten better hardware service at a petco. read more

Lowe's Home Improvement - Glass too small for the space - Hardware Stores Near Me - Wichita, Kansas

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Terrible store, no one available to help. Just spent 20 minutes waiting to check out because the only person checking people out is haveing a life conversation with a customer and then finally when I get help I get even more of my time wasted by being used for training.... So let me stand around for another 5-10 minutes while the person who doesn't know what they are doing try's to show the new person what to do...... thank you so much for turning what was a 5 minute run to a store for some bolts into a 45 minutes ordeal because you can't be bothered to hire more then one cashier or pay to properly train your staff read more

We had to hire someone else to remove our old fridge because Lowes independent contractor would not remove it because he said there were brown recluse spiders in the drip pan area, it was only dust!! They also failed to disconnect the waterline on the old fridge and and put on the handles on the new fridge which we had to do!! Lowes said they would refund the $50 we paid to have them remove it. We will be watching our bill!! We will be taking our business to Home Depot from now on!! read more

The last couple of times We have been the service has been really rude, I went in tonight to ask about a garden pad to lay on the ground that you put your knees on when you're working in the garden. And the guy Proceed to show me on his little gadget.. instead of showing me. He then points across the store to the Garden shop. Which I already told him I couldn't find them. He's very Rude.. wish I would had gotten his name now.. Also. I told him the flowers are dying in the parking lot. I don't believe there getting water. He blew that off.. over all this Employee was Very Rude.. Now I was going to buy several of those but he showed no interest in helping me as a paying customer. Think ill start Shopping at HomeDepot . If Lowes can't take time for one customer. Then there Loss because we spent 100 $$$$ In there store every year.. we have gotten our stove there. As well as ice box. All the cabinets when we remodeled our kitchen... Sadly the Rude Employee needs some coaching.. I used to work in retail so I know you can't treat people this way I myself have worked at K mart and Walmart. So thanks alot for your Rude service. read more

I'm a regular customer at Lowes West. S. Ridge Rd Wichita, Ks Both personal and business. The staff is very friendly, helpful and know their products. Mellissa, Drew, Steve (manager), Steve (contractor sales), Vicki, Delilah, Jaden are real good people. I highly recommend going to this location if your on the west side of Wichita or anywhere in the area. I drive from 47th S and S Seneca area to go this location Almost Daily. M.R. King Proud Veteran Handyman Service Owner read more

I walked in the garden center not one person that worked there asked if I need assistance. So I went and got some items. My cart full and then I sat in the checkout line with 5 people in front of me and only one person checking people out. There were several Lowe's associates walking around but no one would get on the other register. So I decided to go inside and the self checkout was longer than the garden center. No one was jumping on registers to get the line down. I was so frustrated that I just left my cart and went to Home Depot. Best decision I ever made an associate helped me right when I walked in. I will no longer go to Lowe's. The store manager needs to figure out how to help customers then them just walking around not helping. read more

They will STEAL your money!!!! I got a Christmas present for my husband totaling $527, they took that AND have a hold on my account for MORE THAN $1k. The idiot manager Jeremy not only had no explanation but couldn't understand why I was upset. Then when I said do you want me to come and take $1k from your account he said no he wouldn't like that. But He said he CANT do anything, not his problem. I asked for his manager, he doesn't have one??? I said everyone has a boss, oh well you can call some dude Chance but I have no clue when he works or where he works. So I will NEVER shop with this store again!!! He said to take it up with my bank - but as I explained to this idiot my bank isn't holding my money. I did NOT authorize your company to take MORE than the $527. No point in circling with someone who clearly can't understand how this would NOT be ok! read more

Had a terrible customer service experience. We were interested in a weedeater and had to have an associate check to see if they were in stock. Waiting around 20 minutes. Associate at the desk looked so annoyed when we politely asked if they had found it. She replied "I thought you heard him say no" and that was it. No offer to see if another store carried it, order one for us, or even let us know when they might be in. So unprofessional. Im sorry if you are having a bad day, but that is not the time or place for that kind of rudeness. That was our prefered Lowes but not anymore. read more

Lowes is my favorite DIY store in town. They have everything you would need for your projects. They actually have people working the isles that can help you find stuff. These folks know their stuff. If you have a project they will take the time and tell you what you need Excellent customer service. They also have the largest garden center I have ever seen outside of a nursery. Got big stuff no problem they will help you load it into your car. read more

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I have never been in this store and come out without being angry and amazed. Angry because there is no one to help me and when I find an employee they say "no, I don't know where it is or what the price is or why it's at a discount". Amazed because it's like this every time. Today was no exception. No one to help me load the heavy grill on cart. No one could answer any of my questions.......no matter what department I was in. No one ever asked me to wait a second while they found the answer or found help. No one knew where I could find an item. Self check out didn't work (malfunctions every time I try to use it). It's the most maddening experience....every time. It's my fault for continuing to go here. In the future, I will go to Ace and pay a little more because they're always willing to help me and they can find anything I'm looking for. read more

Great place. The employees are always helpful. I have been coming here for years, bought many appliances here. I like it much better than the other options. read more

I have been going to this location since it opened. It has always been pretty good, but lately it is severely understaffed and there seems to be an indifference about customer service from many,. read more

I'm surprised this place is still going. Save yourself the trouble never ever go here. They bait and switched me it took months and threats of attorney general getting involved to fix the problem. What a fucking headache. read more

This is usually a nice store, today we asked Don for assistance in the appliances department and not only did we have to say excuse me three times while we were very close, he did not want to help. He made this very clear by giving is a disgruntled what. I was very disappointed and did not want to ask anyone else for help. read more

I'm again reminded of why I don't particularly care for this location. Lawn and garden was quite busy this evening. However, they closed both outside checkouts leaving only self checkout as an option. Each plant must be scanned individually. After scanning, you must wait and press the skip bagging button. Every door items results in the attendant having to scan their ID. Unfortunately, placing the item on the scale doesn't help as the diet causes the weight to be off therefore it doesn't register the item properly. What would have taken a cashier less than five minutes seemed to take me forever. Had I not been using a fist card, I would have had them cancel the order and gone elsewhere. I shouldn't be surprised by this experience as I typically don't leave this location feeling I've received the best service. I will be skipping this location for good as the employees are less than helpful and visiting another location that cares more about their customers. read more

The $190 item I was looking at had been retaped like it had been returned. When the salesperson opened the box to check, the item hadn't been properly rebagged. The floor manager couldn't tell me if it had been returned or was defective. I was debating out loud whether to choose a different item when the floor manager impatiently interrupted me to ask, "Do you need permission?" Thanks Lowe's, for permission to shop somewhere else. read more

Was in the market for a washer and dryer and Randy helped me find the perfect set based on my needs and budget. I ended up running over to Home Depot to price match, but couldn't find anyone to help me and prices were the same. Decided to purchase with Lowes because of how helpful and fun Randy was! Randy signed me up for free delivery and installation and the guys that showed up to deliver and install my washer and dryer were on time, friendly, quick and just as helpful as Randy! They even returned a part for me that they felt I didn't need! Nothing beats friendly, fast service! Especially when their prices are just as good! Thanks Lowes! read more

We recently purchased a very wonderful range and microwave at this store and everyone in the appliance department was absolutely wonderful...especially Randy who seems to really understand ranges and how to use them. We highly recommend this store and this department. read more