Tyson was incredibly helpful! He was knowledgeable, patient, and took the time to understand exactly what we needed the wood for before making recommendations. His customer service was outstanding, and he made the entire experience easy and stress-free. He's a fantastic addition to the staff, and I highly recommend asking for Tyson if you have any questions about lumber or wood products. Thank you again, Tyson, for all your help you truly deserve recognition for your professionalism and excellent service! read more

Lowe's Home Improvement - Hardware Stores Near Me - Victoria, Texas

For grins and giggles, I wanted to see what Lowe's had to offer for plants and their prices. Even though I didn't purchase anything, I walked away well-informed. Everything was laid out very well and organized. Once back in Fort Worth, I'll shop at the local Lowe's at that time. They had a lot to offer with a variety of plants and trees along with some flowers. Was well-pleased with the excursion at Lowe's. read more

Waited for 40 mins asked 4 people I need a tool and everyone disappeared I needed a huge list of items estimated about 2500$ so you could only Imagine how long it would've took to buy everything read more

Johnny with customer service was fabulous! He was attentive and promptly got my refund and followed through which is a rare thing these days! read more

The Lowe's here in Victoria is very large. I came in here to look for a few items while I was killing some time waiting for my daughter. I was able to find what I need and the employees were super helpful. This is one of the better experiences I've had in a large box store with employees being helpful, and knowing what they're talking about. read more

Buying the fridge was not a problem. It's the after part that's the problem. My experience was terrible, I bought a brand new fridge and was told I had 48 hours to exchange it. whatever it's fine. Then 1 day after the coverage was finished the freezing element failed, I Called Lowe's they sent a technician he came out here, determined it failed, and now I can't get an easy exchange because their exchange policy is poor. I will not be coming back to Lowe's for appliances. read more

Buyer beware! I ordered a new riding lawnmower on-line. It was shipped from Victoria, TX store. First issue - they gave us false reasons for delays, so it ultimately was 3 weeks late. SECOND Issue (MAJOR issue) - they sent me a $6000 riding lawnmower that had obviously been sitting outside for more than a year and possibly been used. E.g. it had significant rust on the blades, the paint was faded, many scratches on the paint, and the floor mat was so faded it was nearly white. They are now holding my money hostage until it is convenient for them to pick it up which could be 2-3 weeks. While they did apologize after seeing the photos that the delivery company sent them... they said there is nothing we can do but return your money ONCE the mower is back in the store. read more

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Bought a new freestanding stove. No one bothered to tell us about charges to deliver or haul away old stove. A total of $79. Didn't find out until we got home. Called to ask about it and of course, it was our fault for not asking. The last time we bought appliances was about 10 years ago when we got a new house, and they did all that as part of the price. We cancelled the haul out of the old stove. They also no longer install the new one. Had to get plumbers to come, in a week's time, to do that. When the truck showed up the delivery man spoke very little English but was nice. He was still under the premise that he was to pick up the old stove, but we refused it. I was very disappointed in the customer service that we found at a place we always depended on in the past. The takeaway on this is to always ask every question you can think of if you go to Lowe's. Never assume they will have a full disclosure. read more

Customer service was very rude her name is faith! You need to work on your customer service or find another job that you're happy with.

I did an online pickup for an item they had in stock on the 1st. They said it would be ready today to pick up. Lo and behold it's 5:47 pm and they haven't even checked in the received items today from the truck they received today. It was suppose to be in stock but apparently someone can not do their on hands right so they had to order it. So it took me 2 times calling up there to get someone on the phone to tell me all this so I told her to cancel it cause it was for my husbands birthday today. So when she canceled it she hung up on me and I had a question if it got returned to my card. So they just lost my business.. Thanks for ruining my husbands birthday today Lowes!!! read more

Customer Service was pathetic. Order missing a part. Was given a number to call if I wanted part. We are not going to get it for you.

I was in the store on 11/22/2021 trying to get help in the flooring department. No employees were around to help out. I went to another department and they paged for assistance twice but no one ever came to help out. By now there were several customers also need assistance. I even went to customer service for help and they couldn't even help me. To day I thought I would call Lowe's flooring and ask a few questions about the flooring. The phone rang and rang after being transferred several times. Lowe's you customer service sucks!! This is not the first time I have had trouble getting assistance in this store. Next time I will skip Lowe's and a mile and go to Home Depot read more

I do not always have the best experience here but things seem to be changing. Ran across Floor Supervisor Renee who was the most helpful individual I have ever encountered here - or at the other places! Needless to say, I purchased flooring for the entire house today. Just can't beat good customer service! read more

For my parents 60th anniversary, I wanted to send my mom white poinsettias which were her wedding flowers. No florist could deliver white. Searches showed Lowe's in Victoria had them but I couldn't order online. So I called the outdoor department and Cindy was able to find two beautiful plants, carried the two To customer service and I paid by phone. They put them in curbside pickup and my mom was able to come by to pick them up. Also, they were half price. I'm so grateful for their awesome customer service today! And my mom was thrilled with her anniversary remembrance. Thanks Cindy and Lowe's in Victoria! read more

Lowe's Home Improvement - Hardware Stores Near Me - Victoria, Texas

I had a defective product and asked to speak to a manager and moved to the side so other customers could be helped. I was not upset when I talked to the customer service person who had an attitude. He called manager and I showed him my receipt. The manager said he couldn't come to the register because he was in a meeting. I have never heard that anywhere. I was bewildered. The person asked him again over the phone and he said he was too busy to come to the front. Strangest thing I've ever heard! I picked up my stuff and left. I now have it the Home Depot bag to take back. (I went to HD and bought the same products but this time they weren't defective.) I've bought tens of thousands of dollars at this store which I know in the grand scheme of things isn't that big of a deal but I will not go there again for anything. read more

We shop here regularly and always have a good experience. Staff is helpful and knowledgeable. I've ordered custom blinds and the staff was helpful and they turned out well. We also just got a new Fridge, washer, and dryer over the labor day sale. We got a great deal and are happy with our purchase. read more

horrible customer service I found a dishwasher on clearance and was told I couldn't buy it because it was still on display and had to wait for a reset so they could take it out and sell it to me so I left my number,name,and item number and the manager said they would let me know when it was pulled out so I could come get it and I call back in a week to check on it and they already sold it to someone else and didn't bother calling be when the item was pulled from display. read more

I cannot rate this store a zero or I would. Wow. We bought a 2-piece tool box to the total of almost $1000 to pick up. When we went to pick it up, they sent one petite female to load it into the back of our pick-up. You couldn't pull into the loading zone because of all the lawn mowers and grills out there. What's the point? Then she dropped the bottom part off the cart. It was well-cushioned and the box didn't seem to be damaged so we let it go. I wish I would have insisted on her going back and getting another one, but we tried being nice and understanding and went on with it. Luckily her manager was walking up to work when she dropped it off the cart so we had a witness. He said if it was damaged, we could bring it back. Really? It weighs a lot. A couple weeks later, I got my neighbors to help me carefully unload the components and we put it together. It wasn't easy to notice at first, but upon closer inspection, the drop bent the back and front corners of that side enough that 3 of the drawer don't work properly. I can't load this heavy thing up and don't want to drive from Weimar to exchange. After multiple calls and requests and lots of time on hold, I have NEVER received the requested call back. Some lady at customer service offered 10% off in a very casual way. NO! This is unacceptable. I travel for work and don't have time to drive down there for a conversation I can have on the phone. They like to answer, put you on hold, transfer your call, and then no one picks up or the system hangs up on you. This is ridiculous. If I have to drive down there to handle this, I will be even more unhappy than I am now. This is basic customer service. Call their copoerate customer service line and they will tell you every time the wait is 45 min to an hour. No wonder the wait is so long with such HORRIBLE and shameful customer service. I regret this purchase so much. I should have been a forceful customer and made her get me a new one after she dropped. I have waited years to get a nice new toolbox like this and it's just too bad LOWE's can't deliver better service. Shame on you! I'm going to HOME Depot forever now. Lowe's sucks, particularly the Victoria, TX location. Skip it and do yourself a favor. read more

Andrew was AMAZING! He was friendly, helpful and the ONLY person in the store who was. The manager MJ sat in front of me and talked about a customer saying horrible things about them not realizing it was my family member she was speaking about. This all stemmed from an over charge and when we asked about it she became angry and refused to honor a discount that was advertised. We are building a house and have to come into this location and every time we have been there she has been rude. This really needs to be addressed. read more

Excellent customer service experience Excellent customer service experience. I was blown away.The store is 3302 Goliad Rd. San Antonio, Tx. 78223 .I'm a senior so I remember when the Texaco guy came out to your car put your gas in , washed your windows, checked your oil and your tire pressure. I was in customer service for over 35 years as a property manager. So I love exceptional customer service. I had ordered a leaf blower on line from Home Depo.. It looked like a toy and had no power. It was a Dewalt so I was really disappointed. I went into Lowes to get a couple paint supplies so I decided to look for a blower. First I encountered Johnathan in the lawn dept. He was helping another customer but took the time to acknowledge (very rare anymore). He answered one simple question. "Where are the Dewalt blowers". He told me where they were so I went on my way. I approached Eian near the tools and he showed me what I had just ordered on line and explained it was a construction blower for sawdust not a leaf blower. He could have just went about his business but he told me about another blower and walked with me to that department. Since I didn't have a cart because I did not plan to buy a blower he carried the blower to the counter in front. Then I realized I could not get the things to my car without a cart. Eian went and got me a cart! It was late in the afternoon and I was tired but I left happy and smiling about these two young men. They will go far if they continue to give that kind of customer service. My motto was always...You the customer are the REASON I am here! Sales would go way up if people could just get some help. I do understand the bad reviews I see here because I hate to go into home improvement stores . But these two young men made my day! God bless them both. read more

Zero Stars. Bought an item online. Showed up when they said it was ready. Waited 40 minutes in curbside... nothing. I went in to find out what's going on and only THEN did they tell me that they accidentally put my item in someone else's vehicle moments before...they messed up. They then ordered another from the vendor telling me to return on 12/12 to pick it up. I called on 12/12 to ask about it first. I had to wait on hold for 20 minutes before anyone even picked up!!! My item had not even shipped yet. I called back on 12/14. Still nothing, but they called the vendor and got it shipped. After 3 more calls over the next few days (each one requiring 15-20 minute hold times), they still can't tell me when my item will arrive. They told me I'll have to call back each day to see if it has arrived. Hopefully it arrives before Christmas, or my daughter's Christmas may be ruined. I could not believe the poor customer service through this ordeal. We couldn't even get ahold of a manager (they were too busy). In a town with a Home Depot around the corner...I'll not likely be back... read more

Went to lowe's of victoria for a clothes washing machine, stated on line that machine was in stock. After my arrival i went to appliances where others were already waiting for service, after a couple of minutes the intercom announced that customer service was needed in appliances. After waiting another 15 minutes with no help I went to Home Depo, where i promptly was helped by a representative, they had sold all washers in stock. I returned to Lowe's and now 6 people were awaiting service in appliances, an employee announced 2 times while i was there a code 3 which is help and NO-ONE ever showed up. I left and will spend my hard earned money where it is appreciated. Thumbs way down... read more

Service irregular but my big gripe is they now have only self service key making with few options. They did not have my GMC car key.

This location is 1 of the best home improvement stores I've been too, great customer service, friendly people, fast checkouts. A+++

Be Careful buying any appliance from this store. They give you 90 days warranty and if you have any problems, they will send their repairman as needed until your 90 days is over with. Once the Lowes so called warranty is over with, they pass the buck to the vendor. We have had 5 different repair places send their so called experts and still have not fixed the problem. I called Lowes to see If I could return the product and was told by Lowes Reps that they did not have a Money Back Guarantee, Sorry,, ,Do Not Buy From This Store,,,,It will Rip You Off!! 0n Service if you need it. I am cancelling my card, and going to Home Depot.. read more

I really appreciate the classes they offer and their kid's summer program. I wish the people there were a bit more friendlier and more helpful. read more

Never purchase appliances here i paid 700 for a refrigerator and i never worked right gasket was bad we told the store and they said we overfilled it and door wouldn't close right and to re arrange and call back in two weeks.. They never looked at it fridge was not overloaded. It takes 2 months for repairman to come to check he still hasn't showed up it is now august first started giving trouble in April.... Now it has completely went out they say there is nothing they can do about it . I have made many calls to managers they always take my name and number and say they will see if they can do anything about it i have yet ti get a call back... Avoid this place at all cost read more

This location has got to have the worst check out, Long lines and constant calls back for price checks. Worst of all the Lowes locations I have visited. Do not buy sheet rock or other heavy, hard to handle material, loading is up to you, you will waste time before they decide to help. read more