We purchased a king Simmons Beautyrest from Alicia Barefield in July of this year. My husband…read moreconstantly raves about the comfort and great night's sleep he consistently gets. They were very accommodating with price and delivery. Thanks Alicia, we'll be back to make future mattress purchases! The McCormicks

I was looking for a new mattress, and walked into many stores throughout the day. As I walked into…read morethis location by chipotle restaurant. I was greeted by Ms. Greta, she was so helpful to me in this experience. Thanks to her help and knowledge of not just ALL the beds out there.... But the one that would be best for me!! Thank you Greta and I love my new bed!!!!! I would recommend this location and if possible Ms. Greta

Went to mattress one not a pleasant experience. Salesperson acted like we were interupting her day…read more Drove down the street to mattress depot and Tyler greeted us when we walked in, he was with another customer, but said look around and he would be right with us. Tyler gave us a great deal $300 difference than our local mattress store for the exact same mattress. Everything went smoothly, and we were in and out in less than 1/2 hour. Easy peasy as Tyler stated He was great

I originally gave this place a bad review but i have to retract it due to the absolutely amazing…read moreservice i received after they finally got back with me. They drove to my house 3 hours away to make it right and gave me 2 free memory foam pillows as well. Furniture is fair priced just make sure its all there before you leave.

Alex is one of the best guys I know he's always willing to help and make sure he finds exactly what…read moreu want and need at an affordable price

We bought a mattress & springs from Alex the other day. He was courteous and professional. He made…read moresure that we were happy with our selection and even gave us a nice gift bag. I would recommend him to everyone. He wasn't pushy and he took his time with us. Nina Seidel

They have good deals on furniture. We were able to talk the salesman into letting us take the floor…read moremodel also so we did not have to wait.

Bait and Switch! I replied to an add with a specific price on a piece of furniture, asking if it…read morewas still available. I was told "yes". After driving over an hour to get there, I was shown the piece that I inquired about through marketplace, and was told it's now $253 instead of the $149 that was advertised and agreed upon in my conversation through marketplace an hour before.

I am a Veteran and a repeat customer of Ashley Furniture, and what happened at the Victoria, TX…read morelocation on 12/14/2025 was so unprofessional and unnecessary that I feel obligated to warn others, and especially fellow Veterans. On 12/8/2025 during their Veterans Day week sale, I purchased a couch and loveseat. During the sale, the staff strongly pushed a 4-year extended warranty, saying that if I never used it, I would get the amount back as store credit after four years. I decided to go ahead and purchase it. Four days after delivery, on 12/12/2025, I realized I wouldn't be keeping the furniture long-term. So, on 12/14/2025, I went back to the store with a simple request: Refund the $150 extended warranty only. No claims were made. The furniture was not being returned. There was no wording anywhere in the paperwork stating the warranty was non-refundable, It was for product. Where things went wrong and very quickly, was when I spoke with the manager Angela both on the phone and in person. From the start, she was cold, dismissive, and uninterested in helping. She immediately told me the warranty could not be refunded, even though there was nothing in writing to support that. I told her I understood the furniture return policy, but I was not returning the furniture, only the unused warranty. She refused anyway. When I pointed out that I was a returning customer, and a Veteran who was simply asking for a reasonable refund, she shrugged and smiled as if it didn't matter. This discussion was done in front of her employees, which made the situation more uncomfortable and embarrassing. I asked for her supervisor's name and contact information. She gave me his name but refused to give the phone number, saying he had a "corporate phone" and wouldn't answer an unknown call. That alone raised red flags. I then called the Corpus Christi office and spoke with the receptionist Tabatha, who was professional, kind, and helpful and she relayed the message to their regional manager. A few minutes later, Angela called me back acting differently and asked why I no longer wanted the couch. I explained why and that I would be purchasing another one soon, and she said If she had known that she would have offered me store credit of the warranty for future purchases. I repeated that store credit was not acceptable and that I simply wanted the warranty refunded and stated that she had been unprofessional and did it in front of her workers and I worried she would be this way to other veterans in the future. What changed her attitude, and it's important for owners to know this, is that I requested for her to correct the situation within the next two hours or, I would take the matter to small claims court. I made it clear that her employees, who witnessed the entire interaction, would likely be called to testify and that she would have to explain her behavior, the lack of a written policy, and her refusal to provide her supervisors contact information to a judge. She made me aware that Ashley was a tight family and she had been working there for 18 years, I guess insinuating that the owners would support her conduct or actions and we ended that call. A few minutes later I received another phone call from her again and she told me that she would go against company policy and might get in trouble but she is going to request for me to get the refund and I could go by next week and pick up a check. After that, her regional manager finally call me and said he had already told her to refund or credit me for the warranty. This entire ordeal, the disrespect, the cold responses, the embarrassment in front of her employees, and her refusal to help, was completely unnecessary. Message to Owners and Veterans To the owners: I strongly believe you are not fully aware of how your manager is treating customers in your name. The way this situation was handled does not reflect the professionalism of your other locations. You lost trust that day, not because of policy, but because of attitude, behavior, and dismissiveness. To Veterans: Ashley Furniture will gladly say "thank you for your service" during promotions, but this store showed how quickly that gratitude can disappear once the sale is completed. Veterans deserve honesty, respect, and transparency, not pressure sales tactics or dismissive treatment when we ask valid questions. I have the funds to buy another set or more, that was never the issue. The issue is how easily someone else, especially a Veteran or any customer, could be disrespected or taken advantage of in the same situation. Was $150 of some warranty return worth the trouble and the loss of a customer, that is poor managerial performance. Any business minded person would tell you that you want returning customers; it was an idiotic play.

I would ask for Tray to help select the mattress best fitted for you and your needs. He 's eager…read moreto help, will listen well, respond honestly, and he will do his best to find the mattress that adequately matches your personal preferences within your price range. Carroll W.

I purchased a lazy boy power leather recliner in August 2024…read more I also purchased the 5 yr extended warranty after asking my saleswoman if the warranty covered all repairs, parts, labor and transport if needed for the full 5 years. I told her all I wanted to have to do was make a phone call to the store if there was a problem with the chair. Saleswoman assured me that would be the case. This was completely FALSE. A LIE. The chair has now broken twice. The warranty company, (untiters) and kamin furniture are both dishonest. Unitiers on the first breakage stated they would replace the chair, then went back on that claiming the store sent them the wrong purchase price. The store did not help either. Now, the metal frame weld has broken, on a chair just over a year old and kamin has refused to help me. I refuse to deal with their fraudulent warranty company any further. This comapny is not honest. I will never do business with them again and advise others to be very cautious or avoid.

Well to begin with things were great but wait until after you've made your purchase…read more... I can not give them even a 1 star review but I have to to make a post Bought two of their recliners along with a Leather sofa and king memory foam mattress Recliners were delivered and just left With no adjusting Sent both chairs out for stuffing repairs eventually about 5 months later after purchase They came back with cracks in the arms and seat on both chairs in the exact same areas On both chairs. We saw this as they were pulling the chairs off the truck that they were damaged, the chairs had cracks all over the fabric of the arms of both chairs & were both cracking in the same areas These recliners were not even 8 months old .. One still had the manufacture tag attached to it. and KAMIN'S refused to exchange them for equal value chairs & would not repair them stating the company was out of the fabric now. They just totally ditched us!!! Shame on you all at KAMIN'S especially the owners taking advantage of us They were totally non negotiable!!!!! We were Very Disappointed and will not return to the store because of the character of the owners not standing by they're products Don't let the 50% off all recliners fool you either. They are way over priced compared to the market value for the same chairs as well they are ALWAYS advertised on a 50% Off Sale I paid $1,598.00 for the 2 recliners Would not recommend bad business

Ordered furniture in January didn't get it until mid March. Which took several phone calls from us…read moreto make sure of date and that was changed 3 times. Furniture wasn't ready on initial date it was supposed to be. Two weeks after getting it in my house it looks like 30 year furniture after it had only been sat on a few times. We called several times to have them come out and fix. They said send me pic and we will show our rep. Both pieces we ordered are messed up. Factory defects so they say. For two months we have been calling about this furniture and every week it's a different story. I don't know anyone that wants to buy new furniture that supposedly is top of the line and have it look like crap. We have gotten the run around. They say they have ordered the parts to fix but in same breath they tell us they laid the guy off that does these repairs. Not once have they called to give us an update. We call weekly to see status.

From the owner: Furniture Warehouse Direct is home to the best furniture discounts. Everything is direct and new…read morefrom the manufacturer equaling greater savings to the public. While other stores have occasional sales, our prices are rock bottom year-round. We have a small warehouse in Victoria where all of our stock is housed. Because retail stores have distribution centers, an excess of employees, and expensive leases, they can not beat us when it comes to price. If you ever find a product on sale that matches our prices bring in the price quote, and we will beat it.