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Furniture Warehouse Direct

1.0 (1 review)
Closed • 10:00 am - 6:00 pm

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Kamin Furniture

Kamin Furniture

3.1(14 reviews)
1.9 mi
•$$

I purchased a lazy boy power leather recliner in August 2024…read more I also purchased the 5 yr extended warranty after asking my saleswoman if the warranty covered all repairs, parts, labor and transport if needed for the full 5 years. I told her all I wanted to have to do was make a phone call to the store if there was a problem with the chair. Saleswoman assured me that would be the case. This was completely FALSE. A LIE. The chair has now broken twice. The warranty company, (untiters) and kamin furniture are both dishonest. Unitiers on the first breakage stated they would replace the chair, then went back on that claiming the store sent them the wrong purchase price. The store did not help either. Now, the metal frame weld has broken, on a chair just over a year old and kamin has refused to help me. I refuse to deal with their fraudulent warranty company any further. This comapny is not honest. I will never do business with them again and advise others to be very cautious or avoid.

Well to begin with things were great but wait until after you've made your purchase…read more... I can not give them even a 1 star review but I have to to make a post Bought two of their recliners along with a Leather sofa and king memory foam mattress Recliners were delivered and just left With no adjusting Sent both chairs out for stuffing repairs eventually about 5 months later after purchase They came back with cracks in the arms and seat on both chairs in the exact same areas On both chairs. We saw this as they were pulling the chairs off the truck that they were damaged, the chairs had cracks all over the fabric of the arms of both chairs & were both cracking in the same areas These recliners were not even 8 months old .. One still had the manufacture tag attached to it. and KAMIN'S refused to exchange them for equal value chairs & would not repair them stating the company was out of the fabric now. They just totally ditched us!!! Shame on you all at KAMIN'S especially the owners taking advantage of us They were totally non negotiable!!!!! We were Very Disappointed and will not return to the store because of the character of the owners not standing by they're products Don't let the 50% off all recliners fool you either. They are way over priced compared to the market value for the same chairs as well they are ALWAYS advertised on a 50% Off Sale I paid $1,598.00 for the 2 recliners Would not recommend bad business

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Ashley Store

Ashley Store

2.0(26 reviews)
2.2 mi
•$$$

To be fair (as I strive to be in any online review), I am updating my review. It is an average of…read morethe following: Original In-Store Experience: 4-star Salesperson Follow-Up/Post Purchase Experience: 1-star After Yelp Review Experience: 5-star Delivery Experience: 5-star Total: 3.75 stars, rounded up to 4. After my scathing Yelp review, I was immediately (and I mean immediately) contacted by the owner. Ben is courteous, professional, and kind. He followed up with everything he stated he was going to do very promptly. His apology felt sincere, and because of him I don't think I'd hesitate to shop at one of the Ashley stores he owns. Also, I originally stated they had an F on the BBB website, and while that is technically true, it is a mishap on the BBB's part since they have the wrong listing associated with this store. Their rating should be an A, and Ben is having that fixed. The sofa was finally delivered...yay! We love the sofa very much, and I must tell you all how well mannered the delivery men were. I've had my fair share of furniture delivered from Pottery Barn, Home Decorators Collection, Overstock, etc. and these Ashley employees were by far the most helpful and courteous. They even protected my door jam to avoid any damage, and that's something I've never seen done before. Ben definitely redeemed the experience, and I give him major kudos for making sure my husband and I are happy. We definitely are! Thanks, Ben! -------------------- Original Review: This place blows, here's why. On a Saturday afternoon, the hubby and I went into the Victoria, TX Ashley Furniture Homestore on a whim. We weren't really looking for anything, and we happened to fall in love with a sofa that was on sale and very, very nice (the Hariston sofa, FYI). Karen, our sales rep, is all smiles and does the whole schpiel, "This sofa will make all your dreams come true!!" You know, the kind of stuff they say to make a sale. Well, Karen had to leave, so she stuck us with Sales Person B, which was ok. After much debate, we decided to buy the sofa. And, of course, the sucker was out of stock until mid-May. Fine by us, we're not in a rush (at that time). We're told it would be delivered the week of May 19, and the date we bought it was April 18. No big deal. Then it all went down the toilet. On Monday, May 26 I call and talk to some clerk who could care less about my call- I could tell she was texting (you know that signature iPhone "swoosh" when you send a text--seriously people, put it on silent if you're texting at work). Clerk tells me sofa is out until mid-July (yes, July). I nearly lose my mind over the phone, y'all. Finally Karen gets on the phone and says, "Oh yes, I remember you, you're the couple I told to buy something else since that sofa was backordered." Um, no. We're the couple who only liked that ONE sofa and who YOU told it'd be in by mid-May. What a rude thing to say to a customer--why yes, tell me what you think I should buy, princess. She then went onto to explain that she could see it'd be in stock June 3, and that she'd have it delivered the very next day (June 4). Then she adds that she will call the Cuero warehouse to explain that this is urgent and they need to deliver it stat. She ended our conversation saying she'd call me back with more info once she spoke to the Cuero warehouse (this is all still on Monday, May 26). Karen does call back that afternoon and tells me the Cuero warehouse is closed and she'll call me back on Wednesday to update me. (Why not Tuesday, which is the next day? Hhmm...) And I haven't heard from her since. It is now June 3, and no one has called to schedule a delivery for June 4, I really dislike Karen, and I really, really dislike this Ashley location.

I am a Veteran and a repeat customer of Ashley Furniture, and what happened at the Victoria, TX…read morelocation on 12/14/2025 was so unprofessional and unnecessary that I feel obligated to warn others, and especially fellow Veterans. On 12/8/2025 during their Veterans Day week sale, I purchased a couch and loveseat. During the sale, the staff strongly pushed a 4-year extended warranty, saying that if I never used it, I would get the amount back as store credit after four years. I decided to go ahead and purchase it. Four days after delivery, on 12/12/2025, I realized I wouldn't be keeping the furniture long-term. So, on 12/14/2025, I went back to the store with a simple request: Refund the $150 extended warranty only. No claims were made. The furniture was not being returned. There was no wording anywhere in the paperwork stating the warranty was non-refundable, It was for product. Where things went wrong and very quickly, was when I spoke with the manager Angela both on the phone and in person. From the start, she was cold, dismissive, and uninterested in helping. She immediately told me the warranty could not be refunded, even though there was nothing in writing to support that. I told her I understood the furniture return policy, but I was not returning the furniture, only the unused warranty. She refused anyway. When I pointed out that I was a returning customer, and a Veteran who was simply asking for a reasonable refund, she shrugged and smiled as if it didn't matter. This discussion was done in front of her employees, which made the situation more uncomfortable and embarrassing. I asked for her supervisor's name and contact information. She gave me his name but refused to give the phone number, saying he had a "corporate phone" and wouldn't answer an unknown call. That alone raised red flags. I then called the Corpus Christi office and spoke with the receptionist Tabatha, who was professional, kind, and helpful and she relayed the message to their regional manager. A few minutes later, Angela called me back acting differently and asked why I no longer wanted the couch. I explained why and that I would be purchasing another one soon, and she said If she had known that she would have offered me store credit of the warranty for future purchases. I repeated that store credit was not acceptable and that I simply wanted the warranty refunded and stated that she had been unprofessional and did it in front of her workers and I worried she would be this way to other veterans in the future. What changed her attitude, and it's important for owners to know this, is that I requested for her to correct the situation within the next two hours or, I would take the matter to small claims court. I made it clear that her employees, who witnessed the entire interaction, would likely be called to testify and that she would have to explain her behavior, the lack of a written policy, and her refusal to provide her supervisors contact information to a judge. She made me aware that Ashley was a tight family and she had been working there for 18 years, I guess insinuating that the owners would support her conduct or actions and we ended that call. A few minutes later I received another phone call from her again and she told me that she would go against company policy and might get in trouble but she is going to request for me to get the refund and I could go by next week and pick up a check. After that, her regional manager finally call me and said he had already told her to refund or credit me for the warranty. This entire ordeal, the disrespect, the cold responses, the embarrassment in front of her employees, and her refusal to help, was completely unnecessary. Message to Owners and Veterans To the owners: I strongly believe you are not fully aware of how your manager is treating customers in your name. The way this situation was handled does not reflect the professionalism of your other locations. You lost trust that day, not because of policy, but because of attitude, behavior, and dismissiveness. To Veterans: Ashley Furniture will gladly say "thank you for your service" during promotions, but this store showed how quickly that gratitude can disappear once the sale is completed. Veterans deserve honesty, respect, and transparency, not pressure sales tactics or dismissive treatment when we ask valid questions. I have the funds to buy another set or more, that was never the issue. The issue is how easily someone else, especially a Veteran or any customer, could be disrespected or taken advantage of in the same situation. Was $150 of some warranty return worth the trouble and the loss of a customer, that is poor managerial performance. Any business minded person would tell you that you want returning customers; it was an idiotic play.

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Ashley Store
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Furniture Warehouse Direct - furniture - Updated May 2026

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