If I could put zero stars I would. Don't buy anything you need ordered to your house.My wife and I took time out of our day and got a baby sitter to go get a washing machine and dryer. When we ordered it to our house the guy said it would be there Sunday. While waiting for confirmation in my e mail I began to grow suspicious something wasn't right. (Sunday morning) I looked on my app and that guy hit store pickup. There fix was to refund me and try again. lol. I will be trying again somewhere else. I guess I'm a home depot person now. read more

Seriously, go to a different Lowe's or just plan to go to Home Depot. The Springfield location has deficiencies. I had a bad experience with a custom blind order (on 3rd attempt to get it right) and my husband could not get a pallet of fencing loaded by forklift even though the Madison location performs this service. Skip this location. read more

Bad communication and customer service at Springfield, Tn Tom Austin Hwy. Location. Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-25-24 and wasn't and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of our home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan. He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife's call about getting the roofing we need to secure our home from the weather tonight.It's raining now and the shingles This is unacceptable behavior from a store Bad communication and customer service at Springfield, Tn Location.Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-24-24 and wasn't and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of my home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife's call about getting the roofing we need to secure our home from the weather tonight.It's raining now and we don't know what kind of damage our house will endure with it being no shingles for protection against the weather.This is unacceptable behavior from a store manager at any place of business. Brian Herman B.M.H. Transportation, LLC read more

We are senior citizens and have tried their curbside pickup 3x. Every time we have waited 15+ minutes this store is awful and I wish we had an alternative but some items are only available here. read more

Lowes is my store. They are helpful and friendly. The military discount and the way they honor veterans is a game changer. To bad yelp is nothing but a way for people to vent. read more

Poor customer service. Paged several times for assistance but no help. After about 30 minutes I left. Went to Walker Hardware and got my part in five minutes. read more

I bought 70ft of Schedule 40 1 1/4" pvc pipe from Lowes, only needed to use 40 of it due to the project changing. Took it to the store to return it, they say its not there's because it doesn't show up in the 1980's DOS based computer system they use. So I said I bought it here because I always do (did)....where else would I get it Walmart? I bought it months ago when there was a shortage of plumbing and electrical supplies, did y'all change suppliers temporarily due to the shortage, shocker the clerk has no idea and the computer system has no way of looking that up. Awesome, keep losing customers and getting rid of sales associates with knowledge and you will be the next Sears & Roebuck. read more

If I could leave zero stars I 100% would but unfortunately they don't let you. The people who work here seem to be incompetent in regards to anything except pointing you in the direction of a tool. The flooring department is an absolute joke. We purchased flooring for our new home and from day one on it was an absolute nightmare. It took over two months for them to get the job done and it's still not done well. At this point I just gave up. Going into the store and dealing with customer service is just as big of a nightmare as they don't seem to have any sense of urgency or regards to customer service. I will literally drive past 100 Lowe's to go somewhere else after this experience. God awful. read more

This is my 3rd and LAST delivery with Lowe's, the first one all the wood I ordered was mostly damaged and barely usable. The second delivery was flooring, they said it would be delivered in like a week, so I decided to pick up the order instead of having it delivered. Well they charged me for the online order then when I picked up the order they somehow recharged my card. Leaving 2 pending charges of $4,500 on my card, one of them cleared but the other stayed pending on my account for 3 weeks. They claimed there was nothing they could do, I called everyday for three weeks and same run around. Until I threatened them with the news. Turns out they never canceled "the delivery order" and the pick up order cleared. The third one, was another order of a different type of wood so I said they can't mess this up. Well I get an email saying 9am-9pm for the time frame. I called at 11:45am to ask if they knew where the driver was. She said it's loaded and on the flat bed! It'll be there today .. still have not received my order or a phone call. I check the online order and it still shows ready for delivery. They really need to get their crap together! read more

I was highly disappointed with this Lowes store. Went in to find a wing nut for a lamp. Went to the lighting section and the employee told me that they didn't have any. Went back to the hardware section to figure out the thread size I needed. The thread gauge that is hanging is missing several pieces which virtually make this thing unusable. I was thankful that after an hour, I found what I was looking for. This store is in disarray and I wont shot there any more. read more

Lowe's Home Improvement - Hardware Stores Near Me - Springfield, Tennessee

Delivery service is the worst! Very disappointed. No call. Did not live at house and they tried to deliver without calling when we live 30 miles away. Made them take back to store so we could come and expect before redelivering fridge. During that time, price went down. Customer service refuses to give lower price guarantee. Had to cancel item and reorder from another store. Now same thing happening at other store, no call! We have spent thousands of dollars remodeling our home their. Veteran discount great but worth it?? Home Depot maybe better option without the hassle! Delivery department get with the program! read more

Lowe's Home Improvement - Hardware Stores Near Me - Springfield, Tennessee

I've always been a Home Depot girl. They were 2 minutes from our old house and we always had great experiences there. I was unsure about Lowe's becoming our new hardware store, but this location has been great to us! We were there for some gardening items and got some excellent help from one of their sales guys. They typically have what we need (...and most of the time a lot more! ). It's worked out great for us and they are usually pretty helpful. We have had an occasion or to where we couldn't find something...or someone! But that's few and far between. read more

Lowe's Home Improvement - Plumbing. - Hardware Stores Near Me - Springfield, Tennessee

This Lowe's is absolutely craptastic! Went in to get 4 gallons of paint for my daughters rooms and stood at the paint counter for over 10 minutes all the while the 2 employees behind the counter looked at us but said not one word. Ended up 15 miles away at Home Depot buying the paint I should have gotten locally in Springfield. Not the first bad experience I've had at this Lowe's. But most certainly the straw that broke the camels back and it will be my last. Do yourself a favor and don't frequent this Lowe's unless there's a zombie apocalypse and only then can you loot the place as the employees here are among the crappiest of the crappy! read more

I went to Lowe's tonight around 7:30pm. I walked in and an associated immediately asked if I needed help. I said yes, I need shelves he told me aisle 34 and directed me where to go. I picked out one 97in. x 11.75 White Painted shelf board and one 72 in. x 11.75 white painted shelf board. I then asked an associated to cut the shelves. He walked me to the area to get it cut. He couldn't find anyone, so he asked the cashier Chania and she called for an associate on the P.A. system. I waited and waited. Chania called three separate times for an associate, and no one came. After 30 minutes I saw an associate coming in from getting the lumber carts from outside, so I stopped him and asked if he was the associate that cuts wood? He said yes what do you need. I explained I need the shelves cut before I could explain how I needed it cut he immediately cut me off and said no we don't cut particle boards. I asked him since when. I explained to him I've had several shelves cut here and I understand that the shelf is made of particle board, and it may chip. I said well, if you don't cut particle board do you have solid wood shelves that you will cut? He was dismissive, then explained that Lowes only cuts wood for transportation purposes. So, customers can transport it not for projects. Again, I asked since when, is this a new policy? I explained to him that Lowes has cut several DIY projects for me. He became upset and then said, "well I'm not cutting it!" Then he proceeds to walk out the door while I was talking to him. I asked him what his name was, and he refused to tell me and walked out the door toward the parking lot. I was completely shocked! I then turned around and ask Chania what his name was because he refused to give it to me. She told me his name was Franko. He was a short middle-aged man with salt and pepper hair color with an army fatigue Lowe's vest on. I left my basket full of supplies in the aisle and walked to my car. I drove out of the parking lot and called Lowe's and asked to speak to the manager Cortez. Cortez couldn't come to the phone, so I left a message with my name and number. Then I realized I left my shelf I bought from home in the cart, so I turned around to go back to Lowes to get my shelf. This was around 8:40pm. Since I was at Lowe's, I went to customer service and asked to speak to Cortez. It took him a few minutes to come to the front. I explained to him what happened, and he was apologetic and asked if he could help me with my shelving. I explained to him that with Franko's horrible attitude and poor customer service that I wouldn't be spending my hard-earned money with Lowes. I don't think Franko would have been this rude, disrespectful, or dismissive if my husband was with me or if I was a man. This really surprised me because I've been going to this Lowe's for years and I've never experienced this type of behavior. read more

Consistently the worst customer service. Consistently takes 20-40 mins to have three sheets of plywood loaded. Consistently has incredibly rude employees. If there were any other option close by you would never see me here. I just left after waiting 25 minutes for three pieces of wood to be loaded up and when the kid came out to loaded up he scuffed his feet and walk slower than Christmas the entire time acting like he was on a lunch break or something. I wish I could say this is a one time occurrence but this is pretty much the culture at this particular store. read more

POOR CUSTOMER CARE! They really need to get their act together. I would suggest using one of the other Lumber companies in town before going to Lowes. On Monday (4/10) I ordered $3000 worth of materials for a project I am working on online. I called the store in Springfield, TN to make sure everything was good and double check the delivery date. I was told that they had started pulling the order and it would be delivered on Tuesday (4/11). I then received a call on Tuesday asking if it would be possible to deliver the order on Wednesday. I told them I could only have someone there in the morning so I made them promise that they could get it there between 8 and noon on Wednesday. The woman on the phone checked with her manager and said that Wednesday morning would not be a problem. So I agreed. It is now Wednesday at 11:00 and I just called the store. They apparently stopped pulling my order the other day and never finished so there is no way to get the order delivered before noon. I am now having to reschedule and move things around to accommodate a late delivery. They didn't even offer to refund the shipping. Technically the order is over a day late because it was originally supposed to be delivered Tuesday morning. I was kind enough to agree to put off the delivery by a day only because they promised that the morning delivery would not be a problem. This kind of customer care is unacceptable. And this is all following me buying lumber on this past Sunday and waiting over 30 minutes for the employees to find it. I finally went outside along with a different employee and found the lumber in less than 60 seconds. It was the fourth rack of lumber about 4 or 5 stacks back from the loading area. The stack was clearly marked and was easily seen and gotten to by forklift. Someone needs to check in on this store and get them into shape before they loose all of their customers. read more

We were looking at new ranges and the sales lady in the appliance section didn't seem to interested in making a sale. Looks like we will by elsewhere. All the other staff was friendly though. read more

Went to buy a water heater and look at flooring for my house. Not one person helped out as my wife and 2 year old daughter kept trying to get someone to help for 2 hours. Every time someone would glance over that has seen us 4 times they would disappear. I called the corporate office and it was reported to the manager at this location. The manager did not care about me waiting for 2hrs for help. Can't stand this store and I can't wait for a Home Depot to come out here so I can be helped out. read more

I would not recommend using Lowe's for fencing installation. I hired them last year for a small area of privacy fencing for my dog run. They did a good job and came out right away to address our one issue. So when we needed our entire property closed in with privacy fencing, I did not hesitate to call them. Big mistake!! I paid nearly $10,000 and can't even get the install coordinator to call me back, and the salesman who so quickly took my money and got himself a chunky commission, keeps telling me it's not his issue to address. They hired a third party contractor who showed up and had no idea what the plans were. They installed the access gate with it opening in instead of out, not wide enough to fit our lawn mower through as requested, and put the side posts flat in front of our down spout. They also left a huge gap between the posts of the access gate. So much for privacy! The third party contractor left with a ton of excess materials and refused to leave any so that I could finish off one section of fencing they refused to install because they didn't have a tool to drill into the concrete across my driveway. Do NOT trust Lowe's to send someone reliable to your home. I'm out thousands of dollars and my yard is still not secure ... and no one will even return a call to ensure customer satisfaction. So disappointing. read more

Brought riding lawnmower in for warranty repair on the front wheel only. They did extra work on the motor that I did not authorize and then tried to extort money out of me. I refused to pay for unauthorized work and the manager would not let me leave with my mower without paying for the unauthorized expenses. I mentioned EXTORTION and he said that was the only option. My friend asked for the Regional Manager name and then he backed down on the parts but not the labor. Then, I get my riding mower back and there is a HUGE scratch/dent on the hood where something backed into it. When you bring something in for work, it shouldn't be returned in a worse condition. HOME DEPOT has my business from now on. read more

Good luck getting someone in the garden dept to help you find something or to help you load anything. They disappear suddenly!