Always greeted with an offer to help find things. They all know where everything is in the store…read more Nuts/bolts/other hardware (huge variety) by the piece or box instead of poly bags. They stock just about anything you need for the house except for lumber. Their prices are good, too. This is how hardware stores used to be - it's refreshing.

Wonderful service and I always find what I'm looking for! Great inventory!…read moreI recommend dropping by and checking them out!

Let me start by saying I don't ever leave comments, I don't have the time, but I'm going to make…read moretime for this egregious situation I experienced at the Siloam springs Atwood's. On Feb, 19 2025 I purchased a space heater, and at checkout the young lady kept pushing the extended warranty and pushing, I refused it, like I always do, you see I believe that when you purchase an item with your hard earned money the quality of such item should be good enough that you shouldn't really need an extended warranty, these warrantys are a rip off in my opinion. I'm a plumber w a business and if I sell you a kitchen sink, guess what, I'll guarantee that sink as well as labor for a year, that's included, no questions it's automatic and I believe people expect that warranty and expect me to honor it. I do and always have. Common sense right??? Well the weather cools way down so I opened up my space heater, plugged it in and it was hardly moving any air, like there was a problem with the fan or something and it would get hot and trip my breaker, so I wrapped it up in the box and set it aside until I could return it. On the 27 of Feb I believe I gathered my receipt and headed to Atwood's. When it was my turn at the counter I explained to the lady what had happened and said I would like to return the item.She asked for a receipt, and I produced it, after staring at the receipt and checking over heater she says ,Did you purchase the extended warranty? I replied " no ma'am I didn't" she replied," well you have to have the extended warranty before we will return the item," I then saute, but it's only been 8 days and only used 1 time briefly, it's defective and explained what the item was doing. Shaking her head mouthing the word " no" over and over I asked , are you telling me that yr standard warranty that comes with every item sold in here does not cover any item sold in here and we have to purchase a. Extended warranty to be covered??????? She then got confused after trying to justify the policy she is babbling about but at the same time she is not sure how to respond because she is just repeating what someone has put in her head, but she knows I'm right in the common sense I just informed her of, then she points to the next register and say ," you'll have to talk to Bob, or bill, I forgot what his name is, but anyway I pushed my buggy in his direction thinking ok this guy will understand what I'm talking about,,,,,WRONG!!!! He's says you gotta have the extended warranty you will have to send it back to the manufacturer and blah blah blah, he said do u want to exchange it? I said no, he said you should have got the extended warranty your in your own you'll have to deal w the manufacturer, we don't do things like that, it's your responsibility. I then stated so your in store warranty doesn't cover anything for no amount of time and you'll exchange the heater right now but since I didn't purchase the extended warranty, you will not warranty you item I purchased and didn't work???? But if I had purchased the extended warranty, you will exchange the item and you will deal w sending , I remained calm and didntause a scene, but that's it in a nutshell. Srry so long I am pursuing this matter and will keep u posted. In my opinion

Great staff, store, and prices. Got several things I needed that I couldn't find at Walmart, yet…read morepricing was comparable. Really happy I stopped in, I'll definitely be back!

I was here recently and felt like I shouid share my horrible experience. I was just looking for a…read morecouple of small pvc pieces, and I knew exactly what i was looking for and what I was doing. Then this older woman with grayish hair in braids came around the corner and started asking me if i needed help and what I was looking for. I tried telling her that I was fine but she insisted on helping me anyway. This would not have been an issue but the way that she kept talking to me was extremely rude. She seemed to get more and more frustrated when I would not change my mind and agree to do it her way so I got tired of it and just said I need to go thanks anyway and left. Decided to go to Lowes instead. I would rather drive the extra 15 minutes to Siloam then to get treated like a moron. She made me feel like an idiot and absolutely alienated me from continuing to do business in that place.

Great customer service Jack and miss Cripes Are my favorite Customer service geniuses. There…read morehelpful in many ways. You can expect knowledgeable willing help in the store

Nice small town store with lots of character and a surprising selection. The decor is amazing and…read morefun like a mini-theme park. I will take my grandkids when they come to visit. I spent the better part of an hour just looking around.

Staying in nearby Bella Vista and this place caught my eye via someone else's post - I made my…read moregrudging husband drive 25 min to visit and it was 100% WORTH IT. This place is so cool. Yes, it's a hardware store, so if you need some nuts and bolts and whatnot, they have that. But they ALSO have a really cool candy store AND a really neat Harry Potter area, AND a Wild West area, and a really great selection of cute gifts etc. We left with zero hardware, but several Christmas gifts, a big box of Red Hots and some delicious peanut brittle. Overall, for sure a must see if you're remotely in the area!

Great store. Just enough to find what you need by not be overwhelmed by the big box shock. Because…read moresmaller stores like this have less, they curate only the best products, and very often even unique products not found elsewhere. Prices are still pretty close to the big guys. And if You've got a chainsaw or gas blower, etc, they are the best in the region with a dedicated shop for this.

Extremely disappointing Stihl service - Took an older and highly valued saw to them for a cleaning…read moreand tune. After a month, they still had "not gotten to it" Went to pick it up since they couldn't get time (and I found somebody else to clean it up) - and was given a BOX OF PARTS. They said they hadn't worked on it - - yet - I gave them a complete saw, I got a box of parts back! (and they then added that "They could sell me a new one") I'm speechless at this. That saw has seen our family through tough times, and saved us from downed and leaning trees around the house - and now it's a box of parts. Zero Stars.

Great service and very eclectic offerings (for a hardware store). You can purchase paint, tools…read moreBob's Red Mill Artisan Flour, noodles, cinnamon rolls, coozies, coolers, plants, etc.

Well supplied store, They have everything in stock and extremely helpful employees! Plumbing,…read morepaint, electrical and all things outdoors from plants to insect control Huge selection of gifts and local yummy foods!

I enjoy Nelson's for the fact that they have what you need and it's right on the main drag as you…read moredrive through town - right on the price - well stocked and very well maintained and the tombs are friendly and easy to deal with! Thanks for being the friendly neighborhood hardware store!

Called them from Florida today-- answered my call , no wait, no phone trees, Very friendly and…read morehelpful... Highly recommend.. Great family business