I was in the Palatka, FL store today and the check out line was half way to the back of the store. I called the front desk to ask if they could open another register and she said she would get somebody. After 15 more minutes I called the front desk again and she said apparently they didn't have anybody to open a register. I asked for the manager and got the voice of a middle aged woman who informed me that they just don't have anyone. When I complained about the excess wait time to check out, she yelled a few words back to me and hung up on me. This is all true. I really need to shop at Home Depot more because I have never ever had the bad customer service that I get at Lowe's. read more

Unfortunately, I don't like writing negative reviews but when the same thing happens three times, you have to let the general public know. I work for a large GC and doing a two year job very close to Palatka which Lowe's would have made thousands of dollars off of. However, the company realizes that some of us prefer Home Depot over Lowe's so they issue us both cards. This has happened to me at Lowe's three different times, they declined the companies card which when calling the Lowe's corporate office, they said there was no reason the card should've been declined that it has to be on Lowe's end. Each time it took me 30-45 minutes to get this cleared up. Frustrated with Lowe's after the third time, I decided to go to Home Depot for the next order which ended up being the most costly order out of all four and guess what, it went right through with no problem. Lowe's don't want to take the responsibility that either their employees or their equipment is doing something wrong because the credit card company has said three times, it's not happening because of their end and after having such ease at Home Depot, I believe them. I don't even carry my Lowe's company card with me anymore, it's in a drawer at my house. Lowe's will never know how many thousands of dollars they lost just from this job alone. Good luck and I hope you get it together but I doubt it because customer service is a past thing. read more

AVOID THIS STORE AT ALL COSTS. I bought A whirlpool refrigerator and when the delivery men came, they said they couldn't take the doors off to get it into my home and I would have to send it back to the store. They sent it back and I went into Lowes again and bought a Frigidaire. The Frigidaire malfunctioned and kept freezing all my food. I had to have an appliance man come three times before one of the service people on the phone with him told him the part was placed IN THE WRONG POSITION IN the unit. I had to go back into Lowes and buy yet another Frigidaire. I figured I got a bum unit right? They picked up the dud and sent the new Frigidaire. Within two days the new unit was doing the same thing the first unit was doing. Freezing and ruining all my food. So again the same appliance man came out again and told the company that the unit had one of the pieces placed in the wrong spot. LOWES KNOWS THAT THESE ARE MADE IN MEXICO AND THOUSANDS OF THESE UNITS HAVE THE PART IN THE WRONG PLACE but yet they keep selling them. It's a crap shot if you are going to get a passable one or a dud. Now I have to go back again to buy another unit and I was treated like I was a bother and pain to them. No one cared about the time and energy I had to go through not to mention me loosing tons of food and having to have damage done to my porch and the interior of my home. Now I bought a Whirlpool and have my fingers are crossed. It is also costing me 600.00 more plus more for the extended warranty. They were to schedule a pickup of the old dud and return the new one. Melissa, I was told could care less and made sure to have my old Frigidaire picked up at 8am knowing the new whirlpool would not be delivered until after 5pm. That would mean all my food would defrost and I would loose even more food. I made OVER 25 CALLS to the store, Frigidaire, Customer Service. People hung up on me, said I could not return the Frigidaire nor get a refund, said no pickup was ever scheduled. (Frigidaire already approved for it to be returned and a full refund issued to me. I told them I had the paperwork and they could care less). I kept being told from the employees at the Palatka Lowes, "This is just too confusing, you're going to have to handle it yourself"! The I was told call this number, call this number...Now the dud has been in my home for 5 days. No-one ever called to schedule a pickup so that meant more phone calls, more rude unprofessional people. Managers at the Palatka store, Steve was supposed to take care of the pickup and come to find out he DID NOTHING!!! I called this morning and spoke to him and he told me he couldn't help me because he wasn't near a computer! I then spoke twice to a girl who claimed she was the front store manager and she would have to call me back. Twice I spoke to her and twice she blew me off and never called back. Then I was not not credited properly due to error from one of the employees and Melissa said I can't understand this so I'll have appeasement call you. Whoever the woman was that called, she could care less. I asked to have her superior call me and of course no one ever did. She disregarded me like I was a piece of garbage. This is hard to handle having to deal with unprofessional, untrained people who could care less. The Frigidaire is still in my family room and I had my friend call yet again and Melissa said I called so many times and he told her, well that was because she kept being told to call the store, no one ANSWERED at the store, people hung up on her, no one did their job properly so what did you expect? She said oh it will be picked up tomorrow, 4-22-25 and couldn't give him a time. There was NEVER one I am so sorry for what you have been going through, we are so sorry for all the trips to the store, for the dud Frigidaire's you have bought. It was oh God here she is again. I now have to arrange to get money for all the food I lost and get all the damage fixed that the delivery men did. DO NOT TRUST THE DELIVERY MEN! The first team who said they couldn't take the doors off lied. I bought the SAME WHIRLPOOL AS THE VERY FIRST TIME and the delivery men took the doors off and got it in the house with no issues. If the first delivery men had not lied to me, I would never have gone through all that I did. I am now reaching out to corporate because they need to know this. When I was on the phone with the people of Frigidaire they asked to speak to one of the store managers. She was told that there was NOT ONE MANAGER NOR ONE ASSISTANT MANAGER ON IN THE ENTIRE STORE FOR ANY DEPT. Think about this for a minute. Not one manager, nor one assistant manager was on ONLY ONE SHIFT SUPERVISOR? Another lie? The shift supervisor kept walking away from me while the employee tried to get her to the phone. She never spoke to the Frigidaire rep and the rep said she was furious. read more

We purchased a Lowes extended warranty "protection plan" September 2022 on an LG refrigerator at Lowe's Palatka. I called on November 11, and was given an appointment for November 16. Repairman showed, took a picture of the refrigerator and left. Today is Dec 11 not only is our refrigerator not repaired, but it seems to me the automated attendant at both Lowes and the repair phone don't want to route me to a person who can help or explain things. This $400.00 extended warranty is looking pretty worthless. I plan to ask the Manager at Lowes about it soon and will update. But for now, my advice is to forget the extended warranty read more

I had purchased some laminate flooring and was having issues. I called to speak to management to ask if they had issues with this product in the past. I wasn't sure that it was installation error. we'll I called 4 times and went down and left my name and number. I have remodeled my whole house spending over 10000 grand in material I purchased from Lowe's. I can't believe I couldn't even get a call from the management!!!!! so after over 2 month period I gave up. I will use my store credit and now go to home depot and I will try to reach out to the corporate office to give them an fyi. read more

Best PAINT and Summer store hands down ! Order paint and by time I get in auto and drive its waiting at pick up desk eveytime ! Stores have order and help ! You seldom find that anymore ! read more

Not a fan of Lowe's right now. Went to my local store and tried to return an unopened wallpaper roll that we bought too much of. I was told they couldn't take the return because it was an online order and we returned it 14 days later than the 90 day return policy. No credit, no refund nothing. So I get stuck with a brand new unopened roll that basically nobody will want. That's ok. I have lots of choices on where I can shop in the future. Home Depot and other online retailers will take returns over 90 days. Good bye Lowe's. Keep the $40. I run a $30 billion dollar property management firm in FL. And it will cost you a lot more than $40 to retain our business and the business of our property managers. Hope that $40 helps your greedy corporate bottom line. read more

I can't tell you how grateful I am to palatka Lowes! I've been renovating a home and so many helpful associates there. Robert (windows), Sydney (cab & counter tops), Raymond (flooring) Diane at customer service....I've tried home depot and they are always out if stuff or way over priced. creating my dream home would not be possible without Lowes in palatka...thank you!! read more

Worst customer service experience of my life. Spent over an hour being sent to different associates trying to find an item that showed "In Stock" online. The item also showed this status on their inventory scan in the store. They ended up not having the item in their store, nor did they have anything comparable. A 45 minute drive one-way for nothing. We will not be taking our business to this store again. Extremely unprofessional and unorganized. read more

I went in to the store today Feb 22,2013 and had no welcoming or recognition of being there, the cabinet manager Kris was worthless. JD was helpful but had to call the manager in to help, I had 3 people with me on the clock, and we waited and waited until we walked around the corner, literally 30 feet and found him trying to open a one foot long box he was holding in his hand, instead of coming to us to help. I guess it is more important to do a little restocking job than customer service. I went to Home Depot several times and I almost get tired of saying I'm fine how are you. Everyone at the depot is more than willing to help you weather you are in their department or not. WAKE UP LOWES its our money you want, make us feel welcome, you used to back when you first opened. I am pleased to report that I went back to Lowes today, February 23, 2013 with a problem with my purchase yesterday (missing parts) and I was very pleased with how the new manager Rob handled both my proplem today and the response to my problem yesterday. He seems to be making an effort in both implementing Lowes customer service policy as well as investigating the problem with Kris and other employees opinions. Hats off to Rob read more

I want to put laminate flooring on a ceiling.....it requires a little clip,,,,,,,,,,,,,,,flooring guy has no idea what I was talking about....he said we ain't nuthin like that... and walked away. Went to home depot and sure enough they had the clips.... read more

Certainly don't buy air conditioners at Lowes. The grunts putting them on the shelves and into vehicles turn them on their side and upside down which is very damaging to the compressors seeing the oil goes into the top of the compressor. See it all the time. Service with a smile? read more

I sat on their patio section with my book for 45 minutes waiting on my drink order from one of the employees. I never received it, and I was quite disappointed. There's a fantastic group of employees here that will try their best to get you the right advice (which may include having to call the associate actually in that department), and that's rather helpful so you don't burn down/flood your house. read more

Have done Internet orders several times, OMG, Takes FOREVER to find my stuff, every time. Shipping to my home is too expensive. So I do in store pickup. Lord give me strength.. read more

Went to Lowe's on a mission. Left empty handed. Walked in to see many workers standing. Talking. No greeting. This place is so disorganized, walked around forever looking for paint rollers and accessories. One employee I managed to get to assist couldn't find what I was looking for. Then, when I needed a sheet of drywall cut, nobody can help now because they are helping other customers.....where? Waited twenty min. For this one man that I guess was the only person in this entire store that's 'licensed' to cut one piece of drywall....so I went acrossed the street to homedepot, and within twenty min. Of walking through the door, I was on my way home with everything. read more

if you are a builder and your looking for good stainable #2 pine or better stay away from lowes strash luber at premium prices also if your are ttrying to estimate forget it at lowes some products are not online so when you get to lowes its a guessing game as to if they have it change locations and the stores are different prices as a builder i cannot except this wasting so im taking my bussines to home depot no hassle store read more