I chose Morganton Lowes to purchase my appliances and other building materials as I remodel my home. I visited the Morganton Lowes during their Labor Day appliance sale this past September. I spent hours looking, reading, reviewing and choosing the four appliances I needed. There was an Labor Day sale going on and if I got a Lowes Advantage card, I would receive a rebate of $50, a 20% coupon off my next purchase (up to $100 value) and since the items were on sale, I agreed. The sales member took my private information, with others waiting behind me, called whoever approves these transactions for this store, and I was approved. The sales member wrote down a 8-10 digit number on a tiny scrap of paper (everything is done electronically EXCEPT for the most important piece of information, that approval #). I was told take the paper, with the number, to the checkout, remind the cashier of the rebate. The sales member informed me the order could be delivered in two days and asked a good time. After loading my cart with more items needed to install the appliances, I went to the checkout and handed the cashier the slip of paper. She rang up my cart items and then added the appliances, but when she used the number given for the approval by, whoever approves these transactions for this store, it did not work. There was already a long line and people were harrumphing at us for taking too long. Apparently, none of the other team members knew how to operate a register as they were all standing around behind the service desk. Sighing was the new impatient sound. The poor lone cashier, repeatedly tried to get it to work. She called for assistance and someone walked her through the procedure but still it would not work. Finally, a higher up team member, came the STILL lone open register and again tried to do the same thing over and over (did I mention I own a retail store) as the cashier had just done for about 10 minutes. I kept asking them to call the poor salesman in appliances who had no idea, he would not be getting his sale and was the only one who could answer the burning question. Approved or not? About 15 minutes had passed and there was now a bigger line of not so happy folks. I finally said, "if you keep trying to do the same thing over and over, and expect a different outcome, we will be here all day." The higher up team member finally called someone via landline phone. She announces from the phone several feet away from the register, that my account had not been approved and was pending. Whaaaat? "Are you kidding?" At this humiliating point, I left the store without buying a thing. Called a immediately the next day to see if I could cancel the card. I could not. My credit report took a hit and the card had been mailed. I waited and waited but no card came in the mail. I called and was told to give it more time. I thought perhaps it went to my old address, drove 1.5 hours to see but no, no card. Called again. I just finally have received this card, 41 days later. I finally went to get my cart and the sale is no longer valid. The rebate is no longer valid and appliances are at full price. I cannot use the 20% off one time purchase coupon because if I buy the appliances now, they are no longer on sale and I will be wasting money. Both corporate (who told me the local store could help, but they could not) and this store, will not honor the sale prices. So I took a credit report hit, would take another if I cancel the card, get no appliances that I have been anxiously waiting to purchase, and no help. I AM IN THE MIDDLE OF A RENO LOWES in MORGANTON. You have lost a 40 year LOWES shopper. Home Depot in Hickory has a 4.8 star rating/440 reviews. Just saying. read more