I purchased a refrigerator recently and scheduled a pick up for today. I'm here to rate the stellar service received from the pick up counter through Angela and the delivery of my purchase to my truck by Dalton. Both were very nice and thorough throughout my time there. The other workers never acknowledge me or responded to any questions, but Angela and Dalton were super nice and attentive which means a lot in this world. If the managers see this review please let them know they are stellar and to never change. The lady that purchased a refrigerator and picked up today! After a few days I'll come back and update my post for the actual performance of the item purchased....Hisense Refrigerator read more

Out of product un professional staff no assistance with getting products from shelf and cashier's have unpleasant mood when taking to others. read more

I recently visited this store about two weeks ago feeling great about my purchase. However, once delivered, I was upset. The excellent customer service provided by Ms. Lopez was outstanding, and she went above and beyond to make a wrong right. It was good to see and hear excellent customer service still exists. Thanks to her and the staff members. Mrs. S. McKinnor read more

Overall service is below what is expected. Bought $4k in appliances 90 days ago. Dryer quick working after 3 uses. Lowe's said call the manufacturer....not their problem. Exact words was "that's between you and the manufacturer". So far, the part is on back order for over 60 days now. Having to line dry clothes in the winter. Lowe's will not take the Dryer back. Actually the lady that's supposedly the manager of appliances will not even follow up with a phone call back. She will tell you she is checking on it and will call you back. When I told her she NEVER calls back like she says, she said "you just call me if you don't hear from me". Very disappointed and this isn't the first time...you think I'd learn from my experience with Lowe's in McComb. read more

My husband and I chose Lowes to do some upgrading of our kitchen. Worse mistake ever!! What turned out to be a, what were told, 3 week project, turned out to be about a nine week project!! We had use them in d past for our bathrooms once and they installed new windows in our home, with no problems, this is why we choose them for our kitchen! I can't begin to tell you all the problems that we had from the beginning to the end of our project. The granite that we chose for our kitchen was not what came to our home, it was not only the wrong size, it was indeed the wrong color! The dishwasher that we ordered was sent back to the warehouse by mistake by one of the employees, they told us, so we had to get what they had in the store because we were running out of time. The blinds that we ordered were late coming, They gave us the wrong sink and the plumbing wasn't correct! It was one thing right behind another!! We had to call them back because after installation of the dishwasher it did not work!! I am skipping so much because of time. I gave it only a 2star rating because we had to go through so much and If it wasn't for the install manager name Alicia Lopez, I would have given it a 1star. She was so nice and caring and apologetic through all of the project. I talked to the store manager named Jamal, several times who did not seem to have compassion for what we were going through. Had it not been for Alicia, we would have asked for a refund! They have so many lead people working and none of them have an idea of what's going on there!! I don't recommend anyone to get anything Installed unless Alicia is there to help you!. read more

SORRY... just sad to have a nice store with nonchalant people who work here. 3 bad apples have ruined the entire thing. They don't care if you buy anything here or not. Will NOT help you unless it is easy for them. They need to fire everyone of them and start over!!!! read more

Staff is extremely helpful. I needed something off a top self and a guy went out of his way to help. All my questions and concerns were answered about new appliances I purchased. Great place to shop read more