After a winter storm, I returned an outdoor equipment product to Lowe's, which has a policy of returning unopened, unused products within 30 days or within 48 hours if opened. I tried to return the product after being snowed in for a week, but the customer service representative instantly said they don't accept returns after 48 hours. She didn't greet me, ask for a receipt, or if I bought it within 48 hours. I asked for the manager, Kyle, who made an exception. The policy is clear, and my return was within the time frame and unused. I was treated as if I was lyin. Ultimately, I did return my product after about 10 mins of agruing. read more

Lowe's Home Improvement - Lowes return policy - Hardware Stores Near Me - Marion, Ohio

It's a toss up between this store and Mansfield. I had expressed interest in a Generac. I needed an estimate and I guess Marion was assigned. I was to be contacted within a couple of days. NOPE. I waited about 10 to 14 days and then submitted a second request. Luckily this time Casey was assigned our request. We made the appointment, Casey was on time and gave us much needed information and his recommendation. My neighbor, who has a similarly sized house, was recommended a 14. We were recommended either 18 or 22. Why the difference? Casey felt our neighbor could run essential things but certainly not air conditioning. Our neighbor spent over $10,000 at Marion Lowes. We went for the larger generator at just under $8,722 all in. Our neighbor had to wait a while and then the installers determined his unit was defective and they had to wait even more weeks. Ours came in reasonably soon and here is where I have a problem with Lowes. We got a notice saying it was being delivered so we cancelled our plans. No generator. Lowes customer service was useless. Hey, I am not hanging around the house for a delivery that isn't coming. Eventually WE put 2 and 2 together. Seems protocol with the company Lowes chose for our installation, CRT, requests the generator be delivered to them first. CRT checks it out and then CRT schedules delivery. No problems with CRT. As a matter of fact, I would either buy directly from them or go the Costco route and have CRT do the installation. Why couldn't anyone at Lowes clue us in. No one there had a clue. We were not even told the name of the installing company. Good deceive work led us to CRT by process of elimination. CRT has terrific communication. We were told to expect an email to rate the process. Nope. So consider this my rating and the only reason I gave them a 2 was because their estimater was competent. Otherwise, I give them a negative 2. read more

We purchased wood flooring for the living room, kitchen, and hallway. Delivered in a timely manner and installation was done in 8 hours. Carpet was also purchased and installed. Very pleased with both projects. Lowe's has a large selection of flooring but most of it has to be ordered. read more

Aisles that I needed to access were closed for no reason this morning (no forklifts anywhere close by) I tossed my cart and walked out. I don't have time to look for help to get a bag of concrete. Lost my business. Of course the having to register for an account for a veterans discount already did that anyway. read more

Avoid Lowe's installation at all costs. It was by far the worst experience I've had on any project ever! It all started on day one, and ranged from customer service to communication, logistics, and installation. It seemed like I was there first project ever, it took 9 months to complete. They had to install my fence twice, and in the process accidentally tore my neighbors fence down. My fence still isn't installed properly. read more

Well I have given Lowes another chance at carpet installation and yet again they failed epically. Do not go here for any flooring installation as their process is broken. I tried to call six times and was hung up on twice. They don't care about trying to fix the situation they just welcomed the cancellation. If you are not aware, Home Depot is now offering military discount. You just have to register for it. This is my last time I will ever purchase from Lowe's. Apparently there is a reason that Home Depot's stock price is higher, they have better service. Lowes states the carpet should be delivered 7-10 days and yet it wasn't delivered to installers after 3 weeks. Lowes stated it was delivered and when I called their installers they stated it was not and Lowe's computers will automatically receipt the carpeting after so many days. That's where their process is broken. read more

If I could give a zero I would. Loved Lowe's for years but Marion store is an absolute mess. Understaffed, undertrained, and generally a terrible experience. Placed Online order for appliances that arrived to store in waves. 3rd curbside pick using the online tool and 30 minutes later, still waiting. PLEASE INTERVENE, if this is the Lowe's model, might as well go to menards for no service and better prices read more

I have purchased several items from this Marion Lowes because it is my neighborhood Lowes. Every time I order something to be picked up it takes so much longer then it should have to locate it and pick it up. Tonight I went to pick up yard pavers that it took them 30 minutes to "find" and they are struggling to get someone to bring them to my vehicle and them after all this time they bring the wrong pavers. Wrong sku number, size, color & weight. I get that is hard to find good help but this is ridiculous on so many levels read more

I love lowes everybody is so helpful and when I order a washer it was delivered and hooked up and the old one hauled away I always buy my appliances at lowes would not shop anywhere eles I give them a 10 thank you lowes for your great customer service read more

Only giving 3 because it's a store issue. If something isn't in stock, that should also mean the floor model also should not be there taking up space, sell it. Make room for new inventory sell it and you won't be asked 1000 damn times to order it. Service was prompt and helpful but also rude, thanks for working with me, but I'm also not one of your buddys having drinks. Probably only deserve 2 but hey I'm feeling generous. read more

(1 star because no stars is not an option. )In May we purchased almost $20k worth of windows and fence to be installed by Lowe's Marion. Long story short I stayed at home waiting for 2 days for windows that didn't get delivered (no call/no show). When they finally we're delivered,the installer backed into my garage door and the windows do not work correctly. It's been 3 weeks with multiple calls and store visits and my garage door still isn't fixed. When the installers came to install the fence they did not have enough material. Had to wait several more weeks for the material to come in. Installers wouldn't schedule to come finish the job until 3 weeks later. They no called no showed on the day they were supposed to finish the install. This is the short version mind you. I have spent hours and hours of my life on the phone trying to get this straightened out. I've made multiple trips in to the store and attempted to speak with Liz, the store manager, and have been denied that opportunity. I've been repeatedly given more and more phone numbers to call where I received more and more empty promises. Do not use Lowe's in Marion if your life depends on it. They would just kill you with their incompetence anyway. read more

Pretty much every Lowe's sucks right now and no surprise they are going bankrupt. It's a roller coaster of customer service because of management's lack of holding their employees accountable. Furthermore, we blame corporate for their lack of beta testing prior to implementing their new online ordering system along with policy. Its a joke. I'd rather order from Amazon, Menards or buy from the local Napa or Hardware Exchange. read more

I wish I could give this place zero stars. I ordered a dishwasher on a Black Friday special on their website. The dishwasher was to come from this store. The delivery company came and said they do not do installs. Since when? I have ordered fro Lowe's before and they always installed for me. They dropped it in the garage and left. I called the store and basically they told me "yeah, the delivery people are awful, but what are you going to do?" I asked for the manager to call me, but she never did. I called back to the store and they told me the manager was "busy" and couldn't talk to me. Another person in appliances referred me to an 888 number for appliance installed through Lowe's which would cost around $250. I called the number he gave me which was Lowe's installation for water heaters! She was very rude and unable to even give me a number to call. Now I have a brand new dishwasher sitting in my garage. Do yourself a favor and go to Big Sandy. My neighbor did and had no issues. read more

Went to lowes to buy a zero turn mower on April 20, 2022, paid $3,500 for what I thought was a craftsman mower, well they delivered it a week later , with no gas , that's ok I understand that, but, when I got it started run ok then it started acting up , engine would try to die out when idle was turned down, mower deck was not level, so I'm thinking I have to call craftsman, so called them and made a appointment which took 4 days, guy from craftsman came on may 5, 2022 and said they don't work on there mowers it's really a md mower not craftsman they use there name, he showed me under the seat where it stated that. Well I'm upset now because I was mislead, I thought I bought a craftsman, well went to service department and talked to someone that said he was a manager, after a not so good conversation ,he gave me a phone number to lowes repair department, keep in mind ,I paid almost $300 extra for extra 3 years warranty, so after 4 attempts to reach someone, they said that I had to call craftsman, I tried to explain to them, I bought the extra warranty, and I bought at lowes ,and I had already had them to my home, I found out that the craftsman, and John deer mowers ,are made by md that they are just using there names, beware, your not getting the name brand mowers, I was told this. So I'm going to have them pick up there mower , I paid for 3 yrs warranty, and if I half to go through this every time, I have a problem , I don't want it. Please no this is not intended to make the employees look bad, it's not there fault, but they would not mislead customers as they are doing. read more

So about a month ago, my husband and I finally moved into our first house. We wanted to get rid of the old carpet and get dark laminate floors. We decided to go to the nearest Lowes and hire a contractor through them. We picked out our floors and were given a date for the contractor to come out and do the measurements(June 1st). The contractor came and measured the space, telling me that we would have to rip up the old tile ourselves.. Ok no big deal...The next couple days (June 3rd) we go to Lowes to set up an installation date, however, apparently, the contractor had not yet sent the measurements, so we had to wait a few more days. Finally, we go to Lowes and they tell us that the flooring needs to be delivered 2 days prior to installation, to adjust to the temperature of the house. They set up the delivery date 2 weeks later (June 20th). So We wait and wait. Finally the floors get delivered and all is well. The installation date was set for 3 days later (June 23rd). Installation date rolls around and I am beyond excited to get this all over with because I feel like I am living in a construction zone. Side note: our brand new couch had been delivered a week prior, same with our new tv, and entertainment center that we have not been able to unbox because we've been waiting for these damn floors. Anyways, so installation day the contractors come early, probably around 8 am. A couple hours go by of them preparing the floors and ripping up base boards. Finally, they start installing the actual flooring. Then there's a problem..They find out that the floors have not yet been leveled and the floor is bowing in the middle. Obviously this is an issue, so they tell us they are running to Lowes to see if we can get it leveled. I'm thinking that they should already know that the floor needs leveled...they are experienced contractors..or so I think. So they run to Lowes. 2 and a half hours goes by and they finally return telling us that the leveling can be done that day for and additional fee of $700. Might I add that the leveling was on the original quote from the measurement guy, but the sales associate who checked my husband out missed over that small detail, leading us to this problem. After a little arguing about the inconvenience, they agreed to waive the fee. Oh but that's not all. The original measurements were not correct and we did not have enough flooring to finish the living room, so my husband and I had to pay an additional fee for the extra wood that needs to be special ordered and won't arrive till a week after the installation. So...the contractors start leveling. They throw down this cement like stuff all over the floor. I mean it literally looks like they threw it down. And they tell us it will take hours for it to dry. It's 2pm at this point and they seem to be tired of waiting so they tell us they will cancel their next appt tomorrow and come back to lay the floors down. fine, I've waited this long, what's another day. So, the next day I am told by Lowes that the contractors will be here between 8am-830am. My husband is at work from 8am-9pm and This is one of my only days off, but I am so ready to have it done with, so I didn't mind waking up early. I get ready, and am waiting for them to show up. Waiting and waiting. I text my husband to call Lowes so he does. He says that Lowes tried to get ahold of the contractors but they didn't answer and told him to call back at 10 if they still don't show up. It's 10am and he calls them back, so finally Lowes tells my husband that they will show up at 12. Meanwhile, the leveling that they "threw down" is still not dry, and is cracked. I am currently waiting for noon to roll around so this process can be done. My husband and I agreed that we will not work with lowes again after this. I realize that lowes hires independent contractors, but at least give me someone who is dependable and knows why a they're doing. Still waiting and will give updates about the actual installation. Ok I'm done typing now. Sorry for the rant. not really. read more

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