I had a leak in a new gas water heater from the pressure valve. When the plumber came to replace it I made him aware that he had set the temperature at over 135* which is scalding. His reaction was an angry so what. When I pointed out the possible liability problem he just said he hated lawyers. I had no claim for injuries. When Lowe's claims department called I said that I had no damage to my house but calculated I lost about 1000 gallons of water and the gas to heat it. Just mentioning this minor loss triggered a hostile reaction. The AO Smith water heater works great. The plumber was very competent, fast and efficient. He had no customer service skills and it seems Lowe's claim department also needs further training. I made these issues clear to Lowes in a customer survey but they have not followed up after 3 weeks. read more

As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

Was rudely informed by the morning manager on 09/21/26 that I couldn't make a purchase at the returns counter anymore. He abruptly stated you see the sign behind me. I don't go there much and didn't realize the sign or policies had changed, but there are still the same amount of people standing around doing nothing as usual almost like WalMart anymore. I used to think the brother had a bright future there but it's going down hill fast with his shitty attitude and his partners in the retail stress positions. Most likely will travel twice as far and pay twice as much if it affects their bonus or performance reviews. I'll travel as far as it takes not to buy anything at that location again. Customer service sucks. Guy in the paint section was Awesome though today! read more

The store is huge and has everything you need for the home project. Staffs are always helpful and friendly, they make it so much easier to find the right things for your project. read more

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It took over 8 months to get my small back yard fenced and for the delay and poor workmanship they offered me a $500.00 compensation. Never go to Lowe's if you live in Erie, I repeat NEVER GO TO LOWE'S IF YOU LIVE IN ERIE. Their customer support team does not communicate will with calls to let you know scheduling, or changes. This has been one of the worse experiences I have had with a retail store in my life of over 75 yeads. read more

They typically have what I need buy their customer service is getting worse. I bought I door the last time I was there and it had damage to it. I asked if they had any others (of the same model) I could choose from and there was one other. I went to check it out and there was even more damage on that one. I spoke with a guy who worked in the back (he wore a black Lowe's shirt so he had some sort of special position) and he was really nice and helpful. He told me I could likely get a discount on the door as it's damaged. He fetched the department manager and the guy was a total jerk. He told me "the door is cheap enough" and that "all the doors we have are damaged." The guy had an attitude and I was really irritated. I complained to Lowe's VIA their website but who knows if they spoke with him or not? I still shop here due to their vast inventory but will likely try and shop elsewhere as the department manager really made me mad. The cashier's are typically nice though as I eluded to, the knowledge of the people working/stocking the inventory is getting worse. I'll give them 3 stars though 2.5 stars is a more accurate score. read more

Terrific store a few miles away. Very helpful staff that know the products. Good prices. We are there often. Great paint and garden departments read more

I wanted to switch pickup locations, as my prepaid order was sent to the wrong store (not "My Store" which I set up.) 1. No one answer the phone (8 mins.) 2. The alternate # given in 'Chat' resulted in waiting 9 mins. until someone simply hung up the line. 3. The 1 800 #- waited 24 mins (are you kidding me?)- I hung up & now have to make a 30 mile round trip just to pick up a small order. Pathetic! read more

Whoever is the manager of this Lowes Garden Center should be terminated. Was there today and the place was total chaos. One cashier, endlessly long line, no help loading heavy bags of mulch, no prices on any of the mulch out front, many of the plants dying, and very high prices. A real cluster _______! Don't waste you time going here. Stick to the locally owned garden centers! Better service and better quality product. read more

Though the store gave me some supplies and 50$ to fix the problem , here I am a month later with a unfinished bathroom. I now have to hire a professional to come and fix this mess at the cost of 400$. A job that should have been 3 hours and 50$ . All because of an employees mistake. Please people DO NOT rely on Lowes employees, They are not properly trained and could end up costing you much money and time. read more

There is always someone in the are to lend you a hand or answer your questions. I juts purchased a beautiful green Douglas Fir from them that was as fresh as going to a tree farm. This place has everything for the DIY person. read more

I've always been happy with the people and prices - a little better than Home depot usually

Good friendly employees. Well organized isles, fast checkout lines. Great customer service. Thank you

So I decided to go back (what was I thinking). The kid at the register argued that plants normally priced at 3.68 are on sale for 3 for 12. When I pointed out that is .32 more per plant ye said the tag is only an estimated price. I just may have to keep.going back for entertainmemt value alone. read more

I spent over 2500.00 on carpeting. When the independent carpet installer came they did a great job. 91/2 months later the carpet began to ripple, called lowes.... Talked to Shannon and her assistant. By the time all the bickering was done the carpet I spent 2500.00 on was out of warranty. Anyone would have sent their independent carpet installer back to fix the problem........ Ya no! If I want to pay an additional 150. To the independent carpet installer to come back and fix their problem then " he would be more than happy to fix the rippling carpet", or Shannon from lows could have done something. I will never purchase from lows again! read more