UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation. Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

The abusive language that I witnessed is absolutely unacceptable for any business around customers. The way the managers use profanity around each other and the way they talk about each female that walks in the store is absolutely unacceptable. I watched coworkers lift lawn mowers without a forklift or a pallet jack, that is not safe, correct or right In any way shape or form. Don't even get me started on the parking lot.And how dirty it is, what is going on that people are just throwing their trash on the ground and not picking up after themselves. read more

went to Lowe's to purchase a refrigerator and was helped by Chris in the appliance area. He was so knowledgeable and helpful with buy the fridge. He certainly knows the inven and was responsive to our needs. Next day appliance delivered. This was a great experience. Thanks Chris! read more

Customer service at the pickup desk was great! Was greeted by a courteous and friendly guy.

They make it so easy to order online...sarcasm! Instead of coming to the store in my mask keeping my social distancing I ordered from their webpage. Big mistake. I have been standing in line for 15 minutes with people standing much closer than 6 feet away. Masks around their necks and I swear they get closer every time I looked on my phone. I'm in the "Internet pick up line" and the guy can't find my order so I asked the guy this is Lowe's right? He said yes. I said this is the Internet pick up line? he said oh you ordered online? WTF!!! I could've just gone and picked it up, paid and left. Lowe's You guys have got your shit together please! read more

Lowe's Home Improvement - Online ordering - Hardware Stores Near Me - Egg Harbor Township, New Jersey

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I ordered LG washer and dryer. They delivered it promptly, even gave me complimentary washer braided steel 6 ft. hoses ! I'm renovating my house, I'll choose Lowe's every time over Home Depot. read more

Ordered an appliance on 9-24 had a delivery date or 10-15. On 10-15 was notified it wouldn't arrive until 10-30. Which in itself is poor service as we had received a text on the 14th that delivery would be the next day between 8 and 12. Today received a new email saying delivery is now 12-28. WOW. Really?? Because of all of the delays the payment plan was declined because it was over 30 days and the customer service rep said we would have to reorder the item and start over. Very bad advice since now it's two more months for expected delivery. Cancelled the entire transaction ordered it from Best Buy and will receive it on Thursday. Now that's good customer service. No more Lowe's for this family. read more

I spent over $3000 for new kitchen cabinets. One came damaged and I have been fighting with the store for over a month to get it replaced. It should never be this hard. Not only am I getting ignored, but their suggestion was to buy a new cabinet and then come back for a credit if the other one shows up. Customer Service is absolutely a thing of past at this store. read more

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I wouldn't buy a light bulb from them watch for their bait and switch. Wanted to purchase a refrigerator when I went to pay the price went up . They wouldn't honor the price I had even though I had a screenshot of my cart and the pic of the price . They gave me 3 different answers why and finally just said there mistake but they don't honor there mistakes read more

I don't even know where to start other than 0 stars. I'm still dealing with them now, been on hold for 5 mins so I'm taking the time to write this review. If corporate doesn't step in, this location is going to shut down. Should have trusted the reviews but I'll keep short. 3 weeks ago, came in to look for carpet, rang the bell for help, no one came for 15 mins. Had to hunt someone down who was literally an isle down from us and he was watching YouTube on his phone. He knew nothing, the AGM Josh knew nothing, told us to come back for Kyle. Came back and same issue, waited 15 mins, had to hunt employees down, "that's not my department" was what I got. Then Lamar who I saw walking back and forth with another employee laughing told me he'd be right with me. Waited 10 mins for him to be done his side talk. Ordered carpet and padding to be delivered to my house, he took everything down, paid that day and he said he placed the order but I get no email or tracking number and he gave me no date and no phone call. Called and the guy on the phone said padding would be arriving the 5th and carpet the 9th. Today is the 11th and nothing so I called again and they said they were both in stores. And to ship it to my house it is $65 shipping fee. I live 15mins but I have a sedan and I can't fit a 15ft roll of carpet in there. Spoke with Chris and he said he will leave it in stores until I talked with Lamar. Called back just now to make sure I can pick it up around 4-5pm today. Now it's another story and I have no idea what is going on, they said my padding is here and not my carpet and I'm being transferred all over and haven't gotten to speak with anyone due to the "not my department" excuses. I will have an update when I get a hold of someone. This is my update, took them 22 mins to tell me that they were both in stores ready for me to pick up. They say one thing when your in stores and then when you call to confirm, it's a totally different thing. They made a mistake and tried to charge me $65 for their mistake. This is will be the only and last time I ever purchase anything from Lowe's. read more

Lowe's Home Improvement - Hold time - Hardware Stores Near Me - Egg Harbor Township, New Jersey

We ordered an LG Washer & Dryer a few weeks ago from this store. I received an automated phone call last night saying the delivery would be between 9:30am-1:30pm. At 2:30pm after receiving no notification about our delivery I called the store. It literally took me 5 phone calls for someone to answer. It is now 5:00, we have still yet to hear anything about the delivery. We are canceling the order. VERY POOR CUSTOMER SERVICE. We will never be patronizing this store again. STAY AWAY! read more

I ordered a dryer and it was to be delivered a week ago. I sat home all day and called. Finally after the 6th call someone answered and said they never put the dryer on the truck. So I set up a second delivery today and I called all day long finally an hour and a half after the end of the delivery time someone answers the phone and they said they don't have any of those dryers the only one they have is the floor model and a damaged one but they never thought to give me a call so I waited around all day again. I've now canceled the order and I will not go to that Lowe's ever again. read more

I would give a zero really. No one answers the phone and when they do you get put on hold right away. Managers ignore you, Josh never called me back the 3 times I called about my order they tried to deliver damaged. 3 days and no call back, no idea when a new door is coming and apparently that's the only Lowes that can handle the online order I placed. Really a joke at this point. I was told they were short staffed after finally getting someone, but I'm not sure what that has to do with my order and no one calling, or even following up on the order the next day. Still waiting on Lowes to figure out they didn't actually deliver the door due to damage. I called the Deptford Lowes who actually answered and asked a manager to contact their manager, so hopefully I get somewhere. read more

I ordered a "universal" ceiling fan light kit replacement online, but my handyman said it's NOT universal, and can not be used on my fan. Returned the light kit to this store and got a refund, no problem. They paged an associate to help me in the ceiling fan department, and 10 minutes later, when no one appeared, I asked Customer Service if there was anyone in the store who could help me. She looked on the list and told me the ceiling fan/lighting specialist called out today, but she'd page a Manager to the department. Another 10 minutes went by, and again, no one showed up. I'm paying for the other items I came to buy, and leaving. I'm taking my business elsewhere from now on, unless Management makes amends for this horrendous waste of time and lack of service. read more

I placed an order waited 5 hours, the oven never showed then it was marked delivered. Complete BS, the store NEVER answers and I've been on hold with customer service for 30 minutes. read more

This store is the worst. Placed an order for installation. Lowe's has the item for 2 weeks at the store. I still did not get an installation date. The item is was prepaid and just stuck at the store. read more

Total Wild West at this store for the time being. Bought something 3 weeks ago and delivery messed up twice. Second time I went to the store 2 days ahead of time to make sure it was going to be delivered and was promised it would be. You can't get through on customer care lines... only way to talk to anyone is ring to another random department. read more

Zero stars, not one. Terrible. So very bad. I actually gave Lowes another try. BIG mistake. Waited over a week to get a washer and dryer delivered. Delivery arrived early so rushed to get all ready. Guys left while I was trying to make inside Covid safe for at risk occupants. Washer and Dryer left outside. Cloudy. Hmmm perhaps rain? A few hours later they return after numerous customer service delivery calls... was hung up on over 3 times before getting to people who blamed issues on outsourcing service. Um yeah. Take responsibility Lowes. Blaming people YOU hire is NOT an excuse. So after all that, I examine the product and there is damage/scratch and power cord looks awful. Really bad. Dangerous. So yeahhhh had to refuse delivery while deck covered in clothes needing to be washed. I'll likely have to throw some items out, especially as while I've been on hold 30+ mins as I type so a timely refund is less than likely, Quarantine while, delivery guys finally show up again and took all away. Wasted hours. On top of all our credit card is not being refunded because reps don't know how to. Lowes we need this! w t f read more

Lowe's Home Improvement - Electric cord was completely trashed. Looks like it had been drug around a warehouse for a year easy. - Hardware Stores Near Me - Egg Harbor Township, New Jersey

My 68 year old wife attempted to purchase 15 bags of mulch yesterday at the Mays Landing NJ store and was told that employees are not allowed to assist in loading such a purchase in her car. Are you kidding me? You expect a 68 year old woman to load 15 bags of mulch, 600 pounds, in her car without assistance. Fortunately, there was a Home Depot across the street and they gladly accommodated her. We are done with Lowe's, if this is how they treat people. read more

Lowes used to be the best place as far as I was concerned. Clean, friendly and items were clearly marked. For the last few months it's been terrible. 1. Never enough cashiers. You wait forever to check out. Dont even THINK about going on a Saturday or Sunday. 2. Almost every single thing I go to buy is sold out. They never replenish the stock like they used to. Entire walls of sanding discs completely empty. They are still however very friendly. Just never have what I need. read more

Please remove "Press 0 to Speak to the Operator" from your phone prompts. On June 10, we were to receive a message between 6pm and 9pm with the delivery timeframe for the washer we purchased. At 8:40pm, I called the store to ensure we would be contacted. My husband needed to know so he could tell his supervisor when he would get to work. No one in any department that I selected on the prompt menu answered the phone... Including the so-called operator. Since I live three minutes away. I drove to the store and found two employees at the customer service desk. I was asked if they could help me find something. I said no but why aren't you answering your phones! I was told by the female employee that she was the only one there. Hmm. Well that doesn't explain why no one picked up in the appliance department. I left with no answers because they don't get the delivery manifest from the outside company until the morning! It's now 9:43pm and we still haven't received a call. This was our first major purchase at this store and it will be our last. read more

Waited 45 min for someone to help me in the blind department, didn't get waited on. Went to Customer Service to see if I could schedule an in home consultation through there. I was told I had to schedule it in the blind department. When I told them no one was working in that department, I got a shoulder shrug! No One Wants to Work These Days!!! Lousy customer service! read more

Their customer service is very bad, they do not return phone calls, they put you on hold for up to at least 30 minutes. Ordered a tub back in the beginning of March they've lost it twice then went and charge my account the full amount without my authorization. Very very poor service rather go to Home Depot and shop, at least they're very honest. read more

Save yourself frustration and just go across the street to Home Depot unless you have 20 minutes to waste just waiting on help. This store also needs an upgrade of their inventory system. If something online says in stock or an employee tells you something is in stock, make them go look on the shelf because there is a good chance the system shows it as being in but it is not! 1st trip to this store, I could not find anybody to help me. Nobody could help me because it was not their department, I just wanted to know if there was more of an item because the shelf was empty. I had to wait 20 minutes for the person in the department who then couldn't find the item even though the system showed it as being in!!! It was a Saturday afternoon and somewhat busy, there should be more people to help! 2nd Lowe's experience, I placed an order online for a grill that was supposed to be in stock for pickup. I get a call a little later saying the item is not in stock even though their system is telling them it is! Can they order one or find in another store? Of course not. Hmmm... item is on special but cannot be found anywhere or ordered (unless you go back online and have it shipped to your house for $65 on a $25 item)... read more

Wish there was a zero on here. Been trying to get a hold of someone, called over a dozen times today, kept getting put on hold and no one ever picks up. On hold right now while I'm writing this review... over 20 minutes. read more

I purchased a refrigerator for $1249.00 on July 6 with a delivery date on July 21. Checked status and the store cancelled my order with no notice or authorization. I went to reorder and the jacked up the price to $1799.00 classic "BAIT AND SWITCH." Called their customer service line and no answer for hours. This is a complete fraud. I will never use Lowes again. read more

Never call this store. I have been trying to get thru to deliveries for 30 minutes. Endless recordings and transfers before you eventually get disconnected and start all over. Still waiting......I could have driven there by now......still on hold......watched the sun rise and move across the sky.....still being transferred.......sun is now setting......still on hold......oops store is now closed.....call back tomorrow.......a year has passed and tet I wait.....cannot cancel order as I cant get through and I have been charged....grandkids now are grown.......still on hold read more

Too many inexperienced people working in store ,service is slow not enough people who know how to help customers!

Ordered appliances online. They said they would email me to notify me of delivery date...never got any emails or phone calls. I went online the day before the scheduled delivery date to see what the status was and my appliances were canceled. I called them and was told they could not fulfill the order so they canceled it. No one called me or emailed me that it was being canceled, they just canceled it. So here I am with a new tenant waiting to move in the rental unit and NO APPLIANCES! That's Lowes. This wouldn't happen online at Homedepot.com. Their website shows if something is back ordered. read more

2/26/2022 - Order placed Refrigerator & Dishwasher 2/28/2022 - Dishwasher installer called but does not work on weekends so we did not schedule the installation. We were under the impression that the dishwasher would be delivered with the refrigerator on 3/5/2022. 3/4/2022 - Received confirmation call from Lowes that our deliver would arrive on 3/5/2022 between noon and 4PM. 3/5/2022 @ 7AM - Received call that the delivery person can't find the refrigerator in the warehouse. Told we would have to reschedule the delivery. We questioned the dishwasher delivery but the didn't get a response. Told that both would be delivered on Saturday, 3/12/2022. 3/10/2022 - Called the store to reschedule the delivery because my husband was not feeling well. I was told that I could not reschedule the delivery. Okay, so Lowe's can cancel us but we can't cancel them! Confirmed that both the dishwasher and refrigerator were on the order. 3/11/2022 - Received call from Lowes that the delivery was confirmed for 3/12/2022 between noon and 4PM. 3/12/2022 - We traveled from South Jersey to Ocean City in the morning of 3/12/2022. The delivery driver arrived around 1PM and states that the refrigerator was damaged and no dishwasher was on the truck. We traveled to the store on our way home to complain about the customer service. A lady 1/2 listened to our complaint, explained that the installer never told them that he wasn't picking up the dishwasher and there was no way for them to know the refrigerator was damaged. They are not permitted to open the box until the product in delivered. She took us back to the appliance section, at which point, the salesman who was very annoyed with us and complaining about having to redo the order. At that point, we decided to cancel the order completely. The woman told us to go to customer service to cancel the order. She went one way; we went the other. Clearly, NO ONE cared, we were just a nuisance. The woman that completed the refund was very nice and professional. We requested to talk to the store manager but he was busy with another customer. I'm not sure who we spoke to but he was the must disrespectful person I have ever met. His body language told us he did not care, at all! We told him the entire story and my husband said, it's cost us $60 in gas going back and forth with nothing to show for it. He actually said, "That's the price you pay for having a shore house". It's clear to us that Lowe's does not care about how it treats its customers. I will never step a foot in any Lowe's anywhere!! And, I will tell everyone our experience. Going to Home Depot and hoping for better customer service. read more

Aug 2017 we bought washer, dryer, dish washer, fridge and stove from Lowes and our order was never delivered. We had to load them on the truck and take them to our house ourselves. Then on May 2018 we buy appliances for our new home, fridge, dishwasher, stove and microwave. They were suppose to be delivered on June 2nd. We got the stove, but the microwave was never ordered and the fridge and dishwasher was broken and dented so we sent them back. Lowes tells us that they will re order everything for us and have it delivered Wednesday night. Well we never got a call for it to be delivered so I call Lowes and they tell me the microwave is not on our delivery list and the fridge and dishwasher was never scheduled to be delivered at all. We are going to Lowes tonight to get our money back and going some where else to buy our appliances. Very unorganized! No one communicates with each other there. I don't get it!!!! read more

Wish I could give it a ZERO for customer service at this location...driving 1.5 hours to get to this store would be easier than getting someone to actually speak to - need help with an order that THEY messed up. Will never order from this store again read more

Great selection in a clean store. We especially love the Kids Build and Grow workshops. Ask for Ralph. He is super friendly and knows where everything is. read more

Probably the worst customer service, partly fault of the store and partly B's Plumbing from Bridgeton, NJ. Toilet to be installed and delivered. 1. appt set up, they came, no toilet, Lowes could not find it. 2. appt set up, they came, toilet broken 3. appt set up, they came, could not install because of minor tile crack. Told me I needed all new tile floor, before they would install. appt. set up with tile installer after I had shopped for new tile. He told me that I should get another plumber, there would be no problem installing. 4. appt. set up to deliver toilet, on the phone, they said they would not deliver if B's plumber was not installing. My plumber picked up and installed with no difficulty. read more

If zero was an option.. it's mine.. the way they messed up my parents order and than the sales guy Chris who is arrogant.... He's the one who decided to pick a different washer !!! I never heard of a store that does that and no apology just more arrogance answer... now currently I've been on hold for over an hr!! This is the worst store ever don't waste your money or time this place isn't worth it!! read more

Was planning on buying a refrigerator, washer and dryer tonight, your employees walk past us like we weren't even there, even asked for help and one of your guys walked passed not interested. Guess I'll go to Home Depot? Ridiculous customer service. read more

Extremely disappointed with my recent experience at this Lowe's location. I recently spent a large sum of money on a special ordered Weber grill and asked for it to be assembled upon pick up when ordering. After waiting a week for its delivery I was furious to have it given to me still in the box with the excuse of "the order was placed in the wrong spot" . When I am called to be notified that my order is ready for pick up, I would expect it to be presented to me in the way that I ordered it. Would not order through them again. read more

Go to Home Depot or ACE instead! Lowes and especially this store are like moths around a lightbulb. I ordered online, received a text stating my order was in ready for pick up, I drove 36 minutes to the store, then 50 minutes later waited in the store - no one could find my order - they were not even sure if it ever came in. They canceled my order and told me the item was in stock in Lowes Cape May store and they called the store to confirm. I drove an additional hour+, when I got to Lowes in Cape May - they said they never had the item in stock and no one from the first store ever called. I was pissed off beyond words... 3 weeks later I got another text saying the item was back in stock, I ordered it for home delivery, a few days later I received an email saying it was back ordered, but my credit card was already charged. I called the EHT store and talked to the manager Rob, he looked up the order and said the item was being shipped to the store the next day not to my house, he said he would personally pull the item from the truck and keep it in his office, he would call me personally to let me know when I can pick it up... NO CALL- NOTHING - ZERO - I called the store then next day, my first call rang for 28 minutes then they left me on hold for 32 minutes then they hung up on me. I called back later and after another 27 minutes they answered and said the store manager Rob was on vacation until when they did not know and no one else can help me. I just called my credit card company to dispute the charges. When Rob gets back from vacation he needs to pull his head out of his ass and teach the employees at the store how to tell the truth and help customers. If I was suffocating and Lowes was the last store selling oxygen - I would rather die!!!!!!!!! read more

I always try to give this store a shot but every time I'm disappointed. Worst customer service that I've ever seen, there is never anyone to help you find what you need no matter when you go and on top of that all of the aisles are labeled wrong making it nearly impossible to find anything! It's almost like they don't want you to shop here so I'm always forced to go to Home Depot where this never happens read more

I've always shopped at Lowe's and think they have a great selection and pricing, However I was just informed by the cashier the store no longer honors the 10% Veterans Discount. She handed me a brochure to fill out on line and told me I could get the same benefits with that card. NOT ,the card is a marketing program . read more