In preparation for bad weather I stopped in to pick up a thing or two. The few times that I've been here I've had good customer service. I always have to ask for help locating an item and they are happy to help me. As far as I can tell the they have a very good selection of items to choose from if not in store then they will look it up online. I would say that the prices are fair and i didn't experience any hassle with returning items I didn't want. read more

Lowe's Home Improvement - Inside - Hardware Stores Near Me - Cordova, Tennessee

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Over the past few decades, I've probably shopped here less than a handful of times. The only reason that I force myself to visit Lowe's, or any of the other big box hardware stores, is if my locally-owned hardware store down the road doesn't have an item that I need. Unfortunately, this was the case, recently. There was zero assistance from any floor employees at Lowe's. In fact, the only two employees who I spotted were both monitoring the self-checkouts and customer service area. After hunting for several minutes, I finally found what I needed to buy. Self-checkout was fairly straightforward and efficient, so I suppose that it made up the time that was wasted earlier on my scavenger hunt. The price that I paid wasn't too out of line, but I would have preferred to have made my purchase from a local retailer, instead. I certainly wasn't impressed seeing two piles of differently-colored automotive shatter glass in the Lowe's parking lot, either. Two-and-a-half stars, rounded down to two stars for their lack of tidiness and almost nonexistent customer service. read more

I need to replace my stove top. Called yesterday to get instalation and warranty information I ordered so I could understand the process. Eight calls at 15 min a call and never talked to the appliance department. Never was able to talk to the Customer Service Dept either. Finally got a response from the national waranty and installation dept who was able to reach them . she told me that they said they were serving other customers and would call me back. Its been 19 hours and they have not returned my call. I cannot believe how bad their CS is. What if I needed repairs. Is this the response I should expect? read more

My wife went to purchase the last of the tile we need for an ongoing renovation. She was told at checkout that because the tile was discontinued, they will not sell it to her. They were very rude about it as well. How does a store refuse to sell its product? Shouldn't they be happy that we were buying up the last of the discontinued product? We will not shop at this Lowes anymore...sad how far downhill it has gone. read more

Some employees are nice and some don't want to be bothered. Enter at your own risk. You have to hunt down employees for help. Then when you do, some don't want to be bothered much less being there at all. Be grateful you have a job, earn a paycheck. read more

Placed an order for delivery yesterday. Got an email stating it was delivered. It was not. Called customer service and was told I would get a return call within 24 hours. No all, so I called again today. Same song second verse. I said just refund my card. The "Customer Service" person said I would have to go through the store. You can't get anyone to help at the store! I've placed numerous orders with Home Depot and never had an issue! Home Depot has all my business from now on! read more

After joining the legions of retailers too pansy to actually confront suspected shoplifters, Lowe's near the Wolf River went full stupid. They locked even their inexpensive tools up behind plexiglas and padlocks. I swore that I'd never go back - but I'm a creature of habit. Today while I was near there, I decided to give them another chance and stop in to see just how inconvenient the 'new system' of buying tools there really was. I needed a screwdriver. Holy crap - I was in luck!! Not only was there an employee right by the cabinet with the screwdrivers but he was already helping some old guy get a screwdriver out of the SAME CABINET. I couldn't believe my luck. Before he closed the cabinet, I reached in to get the one I wanted. I heard him telling the other guy, "Well, I have to walk that screwdriver up front for you." I wheeled around and didn't even touch what I was about to pick up. I looked at him and said, "You're kidding - right?" He said he wasn't. I spun on my heel and said that I was done with Lowe's and their crap. Let's unpack this, shall we? Not only do they have to get an additional employee involved in selling you your crap, but after you pick it out they don't trust you to take ONE SINGLE SCREWDRIVER to the register without presumably shoving it in your underwear and walking out. Nice job at customer 'service' lazy Lowe's corporate. Next thing you know, they will expect to see your vaccination card for the disease du jour. I am DONE with Lowe's. PS. Just up the road less than 5 minutes away was Germantown Hardware. Guess what they had? Screwdrivers that you could actually TOUCH and walk to the register yourself. Someone at Lowe's corporate needs to study how old grocery stores worked in the early 1900s before Piggly Wiggly let customers pick out their own items. Hint: Lowe's has REgressed, not PROgressed. read more

We were shopping for new appliances for our kitchen and received great service - even on a busy day. Gregory Anderson made sure we were taken care of while managing services for others. He was gracious and made each person feel special while taking the time with all to be sure everyone received the service they seeked. read more

Please pay attention to your customers. I made several calls and couldn't get through pass the AI auto attendant. I even tried to ask for a Manager, but I was only directed to an "Associate." I held on several calls from an "Associate" but no one ever picked up the phone. This happened after I had attempted to work through the VM prompts. I wanted to know if they had any Pine Straw, but my question was always answered that they had wheat straw. This experience has made me realize why I will always shop local. At least someone will pick up the phone, and if they don't know the answer, they will find someone who can. read more

About two weeks ago we bought a new dishwasher from this Lowe's. The salesman was very helpful. The installer arrived in the time slot he said he would. The install went ok. He said the connection for the dishwasher was bad and just happened to have a new one in his tool box. He changed $25 for the part ( it's $10 or $11 at Lowe's ). Then he changed $35 labor to put it in. Well a plumber would be more than that so of course I said do it. I thought and still think it was a scam but I wanted the dishwasher hooked up. So I paid the $60. Today the kick plate came off. I emailed the salesman. He said if I needed anything to do that. He ( salesman ) got back with me. He needed a little more info. I gave it to him. After waiting about two hours, I made the repair myself. I did not get my $135 worth. read more

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Recently, we bought a rose bush from the Clearance Section at this Lowe's location. One week later, that plant showed yellowing/failing leaves and obvious disease. We returned it and it was refunded with no questions. Yes, we bought a replacement. Over the past 15 years, we have bought many plants and trees from this Lowe's location. We have ALWAYS been Impressed with the Product Knowledge and Customer Service from the folks in the Garden Center. Ironically, one of my Church Boys now works at this Lowe's location and he shared that Lowe's is ALL About Customer Satisfaction and Retention!!! read more

Selected items are in stock but the floor team is either half way present or not cross trained to any others departments besides their own to help move the store business smoothly. COVID or not, my experience and others have been horrible today. My husband and I were spending our hard earned money on appliances to only want to leave the item(s) on the roll cart and take our money elsewhere. Superior management is needed in this high traffic area! read more

Yeah, I just met on the most rudest people I've ever work at Lowe's. His name is Alberto short LeDoux the glasses was on his phone. The whole time with some girlfriend would even show me where the fans were.fffggggfgfgfgggggggggggggggggggggggvvvv read more

Lowe's Home Improvement - Hardware Stores Near Me - Cordova, Tennessee

I have nothing but good things to say about two Lowe's employees that I have recently dealt with at this location. As an overnight refugee from hurricane Ida, we were seeking a gasoline powered generator to take home to Louisiana with us. The order was hopelessly snarled online and we were in danger of getting left out, as generators were going fast. At this point, Sarah from their customer service, secured a generator for us, pulled it from stock and told us we could pick it up immediately. Upon arriving, we couldn't call in for curbside pick-up due to a problem with their phone system, but John (who was delivering curbside for someone else) saw we were having a problem, found our order, and had it out to us in five minutes. Thanks guys! read more

In 2016, I had Lowe's install a new roof on my house. In 2022, 2 leaks developed. I contacted Lowe's for some quick support, but soon found myself getting referred to an automated answering system with no way to communicate with a real person. I can't determine if I have a warranty or not, because their answering system has no human interface. I wish I had never done business with this company. read more

Over the past few years customer service went down hill. Six months ago i went to the paint department to get some paint mixed. i was told i would have to return at 10am because no one was scheduled until then. This last weekend morning I went to buy lumber at 9:15. The entrance doors to the lumber area were locked and i had to walk to the main entrance to get in. i walked to the lumber area and there was no cashier. A single employee was sitting at the pro desk and said that i would have to get my lumber and push it thru the store to checkout at the self checkout. WHAT!!! I left, drove to HD and was treated there like a long lost friend. read more

Do NOT use Lowes for flooring install package bundle unless you like delays and aggravations!! Awaiting Corp Lowes' input re compensation plus still no prepaid carpet install. For purchasing ur basic home supplies, it's fine with helpful assistance. I will update once I finally obtain an actual complete install. Two years ago a good double oven and low profile microwave prepaid install bundling here, led me to recently purchase two flooring install bundles: tile and carpet. 3 weeks past my supposed 2-day tile job, tile's finally laid and drying with Lowes having LOST MY TILE ORDER (ordered at SAME EXACT TIME & register & salesperson) as carpet, took 5 hours trying to gather job supplies bc they tried shorting me prepaid items causing the first week install delay!! I had to go to store w ppwrk & Lowes even sent full order list to installer. Hello?! Mid-install attempt #2, we discovered Lowes did math error from estimator rec and didn't sell me enough tile, off to Lowes AGAIN to buy more tile and had to beg for my discount! #3 Connector line sold too 7" short caused leak requiring extra qtr round re-install & Lowes gave WRONG PARTS (not paid kit) to install toilets as well. Off to Lowes again and then received TERRIBLE ATTITUDE from front CS lady basically saying I didn't buy them there bc she couldn't pull up my order. ‍‍ I know the flooring mgrs Rita and Chris by sight now and they know me. Both Flooring Supervisors esp Chris been doing his best to overcome the horrible Lowes system issues (5 btw per Corp) of losing my order and lack of communication between Lowes and the installer company. Still no carpet install date but I did have 2 guys surprise me at my door ready to install carpet while only half my tile was done. And the carpet and pad were WRONG!!! Are u kidding me?! Called Store Asst Mgr Jimmy Dunlap who didn't even have courtesy to personally call me back! Oh, been disconnected twice when flooring salesperson who sold me the tile & carpet answered the phone & I identified myself. Oh, don't bother with the extra $$ to pay them to move furniture because they'll email you 2 days before they show up that it does NOT include moving any electronics, books, anything in/on shelves, drawers, antiques, breakables, you must strip and breakdown your own bedframes and put them back together again. Bait and swap as far as I'm concerned! If not done by you, then must reschedule install. Grrr. read more

Last night I went to Lowes to look at ranges. I started talking to the kitchen planner and asked her what type of stove would look best. She said they had consultations and that she could not do it last night although it was well before closing time. She made an appointment for me to come back today at 2pm. I showed up at about 2:08. The person that I had an appointment with had another woman at his desk and I smiled and waved. He put me off another 10 minutes. The woman that I spoke to last night was at her desk, so I got brushed off twice. I talked to the manager, Chris, and told him what had happened. Dont bother with Lowes in Germantown. They have horrible customer service and do not care about their customers time! read more

A cashier named Sean has been incredibly rude for the past 3 times I have visited Lowe's. Not sure what his deal is but it's extremely unprofessional and unnecessary. My family will not be returning to this Lowe's again. read more

The worst turn around on online orders in stock.... no status no update nothing. Do not order anything online from this store. Period.

I went in to exchange a refund for a damaged refrigerator. They sent me a loaner fridge that was damaged and I was told they would send another. They delivered another and sent my loaner fridge to the wrong location. So I had to go to both stores (Southhaven and Germantown). This store had no manager, no employee to help me get my refund back on my credit card, so they gave me a gift card. This store is not well-run at all. read more

No, none, zero cashiers. The clerk working the self checkout aisle said, "there are no cashiers." no one in the aisle to help me, so I have to find my own part and check myself out. Lowes is going down quickly. read more

I am beyond disgusted, on January 3 Lowe's sent out a installer to install blinds in my newly built house. The contractor cracked my window and then lied about doing it. It has been over a week and they are still procrastinating with fixing my window. I will be escalating this situation with a lawsuit!!!!!!!! And a full refund of over a thousand dollars I've spent during this botched process! read more

Unless you have buying something heavy or bulky plan on using the self serve line. Customer interaction is an important part of a business. But I guess the Lowes here doesn't think so. read more

Right hand doesn't know what left hand is doing. Received a call for my $3000.00 window install 10/15/18 10:36am Install would happen on 10/16/2018. 11-3. I agreed to short window when order placed. Friend took off work to be there. No word, store switchboard disconnects me 3x after several minutes trying to get through. Main office transferred me to manager on duty, Liz. Was told no one in store called to schedule install. Main office said windows arrived 10/12, liz said arrived 10/15. I wasn't in a hurry or urgently needed them, however not getting straight answers, being told no one called me and talked down to has my blood boiling. Thankful Pella stands by product, not sure I can trust Lowes. First time using for install, maybe last depending on how this ends. read more

Lowe's Home Improvement - The call from Lowes that Liz said I didnt get - Hardware Stores Near Me - Cordova, Tennessee

Curbside pickup was a disaster. We waiting for a hour. Call the store and was put on hold for another 20 minutes. It was a Monday and we were the only people in curbside. The employee finally came out to tell us they could not locate our order. We left and has to cancel the entire order. Smdh read more

The corporate mgmt should be fired. They gave the Walmart approach of having one register open outside and one inside on a busy weekend. They have hundreds of customers trying to buy thousands of dollars worth of products every hour and they don't allow the managers to staff enough people to even check them out. Only option around since Germantown Hardware is way way worse than Lowe's. Just wish corporate would allow more people to check out and maybe higher some better quality employees. Is that too much to ask? read more

Can you give them Zero, vindictive employees at this store. 1 hour wait time to pickup , cancelled order. Lowe's really need to send someone to this store to fix things. Sad read more

Lowe's Germantown ..yes this Lowe's is being singled out for discrimination at its finest. Below is what my friend sent to the general manager of the store about he was treated. What they don't know is this man could buy and sell the store. Because of how he was dressed they assumed he was just a thief... The day before he spent a lot of money on the store I was planning on doing so the next day this is his story... Please share this because Lowe's just removed it from their wall. Everyone should know about it. You don't treat people this way. To the manager of the Lowe's on Germantown road in Cordova, TN I went to Lowe's on Germantown road today at 6:00pm. I got a basket and started doing my shopping. I was in the tool department getting some craftsman tools for my tool chest that I purchased from there last night. I had almost a full basket of tools that I was pushing around. As I was pushing the heavy basket around I saw a complete tool set that was on the bottom shelf that caught my eye and I said to myself I need that too. I then stopped to look at the complete tool set and it was very heavy. I kneeled down to turn (slide) the complete tool set box around so I could see what all was in it. Then all of the sudden while I was kneeled down looking at the tool set I saw over my shoulder two Lowe's employees standing over me named Derek and Keith were watching me as if I was going to shop lift the tool set and of course other shoppers started stoping and looking as well. I then stood up and said do you think I'm going to steal this and everyone was looking at me as if I where a bastard calf in a whirl wind. It was a very surreal moment. After they look at me for like a minute or two. Derek the Lowe's employee said you have set off an alarm by moving the box. I then said to Derek I don't hear an alarm and Derek and Keith looked at me as if I were telling them a lie, and both Derek, Keith and customers where still looking at me as if I were a liar and a thief. I know I look like a bum that doesn't have gas money but I am a successful business owner of 22 years. I know deep down in my heart that Derek and Keith where judging me by my looks. But what they don't know is that I could have purchased the whole store and the reason why I didn't hear the alarm on the box is because I didn't have my hearing aids in. I can not hear high pitch noise due to working around heavy equipment and Robert Stockett my hearing doctor who got me my hearing aids can vouch for me. This has terribly upset me as I have never been so humiliated in my entire 46 years of life. Then to add insult to injury I went to get the nice gentleman named Terrance that helped me last night when I purchased the tool chest to tell him what had just happened and as Terrance and I were walking back to the tool department, the two clerks that thought I was a liar and a thief had taken my basket and moved it over by the computer/ register in the tool department as if they had just caught someone trying to shoplift. I told the nice gentleman Terrence that helped me last night the whole story and he couldn't believe it either. Neither Derek nor Keith never apologized to me. They just looked at me. And of course I said a few choice words before I left but I kept my kool, and no I didn't purchase any of the items that I had in my basket. I will never grace the doors of Lowe's as long as I live. It is a travesty that people like Derek and Keith judge a book by its cover and look down on people. I do not like and will not tolerate people who think they are better or look down on people because of their appearance, where they are from, or how they talk. I have never asked anyone for an apology, but Lowe's and employees Derik and Keith owe me an apology. P.S. I have always wanted a nice Craftsman tool chest and nice set of Craftsman tools ever since I was a little boy. I can remember my mama taking me to the Sears store at the Southland Mall so I could purchase a wrench or two from the money that I would save from cutting grass when I was a kid. I spent one thousand dollars on the tool chest last night and today I had around fifteen hundred dollars of tools in my basket that I was going to purchase so I could achieve my dream of having a nice craftsman tool chest and a nice set of craftsman tools to put in my garage at my home but after all this went down today I didn't purchase the tools because Derek and Keith ruined it for me. Robert Estes. read more

I do not recommend Lowes for any home improvements. About $7000 worth of appliances for the kitchen and every piece had a problem with it. But the deal breaker was when they missed the delivery date and I was not able to cook on Thanksgiving. Then it took another month to get my stuff delivered. The Kitchen oven had a bad chip in it and it's taken two months since then to get replacement for it. Now that the repaclment is in they want me to do all the work. So I have to pay again for a removal and install of the oven. Ive had nothing but bad customer service from Lowes and they don't care. read more

Could not have asked for better service and selection. Awesome clerks went OUT of their way to make my experience great. They took their time with my question-asking, self. I needed window blinds for my home and they have the best prices, on the shelf. The other place had to custom order. But I like them too, it's just that Extra step Lowe's took to give me what I wanted. And I went to the Cordova, Germantown and Berclair locations. ALL were phenomenally consistent with the Customer Service Quality. I look at it this way, I can spend my money anywhere, but I'd rather spend it with nice people. read more

Even owning Home Depot stock I like shopping here. They don't have the selection that Home Depot has but it's adequate for most projects. My wife likes their garden center but we seem to be having a large number of plants dying lately. For a big box home improvement it a decent, clean and organized store. read more

I spend a lot of money at this store since it's so convenient - but the customer service from many of the employees (not all) is poor - but my main complaint is too few cashiers. This is a consistent problem at this store. There are often very long lines of people waiting to check out at one register. I prefer self checkout but you can't use your military discount at a self register. More cashiers - more cashiers - more cashiers. read more

I like Lowe's much better than Home Depot. Selection is greater, and prices seem a little better. This particular Lowes seems to be the best one. Good place to get not only home supplies but also gardening supplies and plants. read more

Lowe's Home Improvement - Interior of the store very early on a Saturday morning. - Hardware Stores Near Me - Cordova, Tennessee

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There wasn't anyone at the door to welcome us and point us in the right direction but luckily the washer/dryer section was in sight. Had to wait around a bit for someone to help us but not more than 5 mins. Went to 2 other places to price washer/dryers and lowes was cheaper and it was the same brand/model. The guy who helped was very informative as well. read more

Poor Customer service! Charges tax on US flag! No one knows or cares about anything. Just drawing a check. I will drive further to get to local hardware store and pay more because you should never reward laziness and ignorance. Of course store manager was unavailable. read more

Wrote a 1 star review a couple days ago due to the horrible attitudes and service of the employees working in the paint section and my cashier. Today I went back and received great service from the employees in the Wood / wood cutting section. They very helpful and polite! read more

Terrible service and attitude. Only person asking for help and get redirected twice. I'm sorry I was trying to buy items from y'all. Hate to say it but the cashiers don't appear to like people of a different color than them. Won't be back. read more

Lowes is the competing big warehouse hardware store to Home Depot. The difference is Lowes is geared more toward women, so I prefer it. How? Aisles are cleaner, presentation is more attractive (things like tiles, lights, etc), and the logo and graphic design is more tailored. Most Lowes are nice to shop; only on occasion will you find an unhelpful employee. The music at Lowes is great, too! Last time I was in this Cordova store I heard Elton John and the Indigo Girls in the same half hour. We were here price shopping for kitchen and bath hardware, and found several options in every finish and price level. read more

I bought some squares of St Augustine grass to put in 2 spots in my yard. They were obviously contaminated with weeds because these horrible Dallisgrass weeds have exclusively grown exactly where the "Lowe's" grass squares were put and not in any other place. So I went back to the store with pictures. Their reaction? give me more contaminated grass and a discount on Round UP!!!! I will never, ever buy anything from Lowe's again. Done, Goodbye read more