Some of these drivers are very arrogant, passing passengers at stops which I observed over a period of days all the while talking to there best friends like everyone wants to know there personal idiosyncrasies. Some drivers drive there buses with all interior lights out...one would wonder if the vehicle is not in service. You guys need to come out of the offices and ride your own system....I guess lazy is as lazy does....Phantom rider... i will be making updates...stay tuned in... read more

My first day of work. I had $11.50 to my name. I boarded the #14 going to the Burlington mall. I asked the driver if he would let me slide the 35c because I had $1.50 in change, and a $10 bill. This was all my money after the whole covid thing. I was on my way to work after so long. Anyway, I thought he said ok. So I thanked him and went to sit down. He called me to come back. He said to "Go ask people - I'm not moving until you're even". He actually told me to go ask people and harass people that had nothing to do with it ! I said "I'm sorry I just didn't want to have to use my $10." - I was going to maybe buy a drink or something at work. Now I have a useless $9.65 card. I rarely take the bus. The driver said "You're gonna have to break it some time!" Thanks LRTA. If I could have given 0 stars I would have. read more

I'm grateful that there's local bus service in the suburbs north of Boston, considering that there could be no alternative to driving. But when you live close enough to Lowell, it makes sense to use that city as a transportation hub to reach nearby towns. This bus has helped me immensely, from runs to the North Billerica and Lowell Train Station to getting home from the DMV. It's also provided transportation to locations in Bedford and the Burlington Mall. The price is definitely right: $1 within the same town and $1.50 everywhere else. It's certainly a better price than taking a cab to the train station (which often costs $15 for a 3.5 mile ride) and pickup locations are pretty convenient to Billerica Center, including the Billerica Mall and the Billerica Library. My qualms with the service concern the schedule, as it does not coincide well with the train. The bus often gets you to either station (N. Billerica or Lowell) just after the train has departed, meaning that you wait an hour. This is especially bad outside of rush hour and on the weekend -- the most infrequent times to take the train, but you'd like there would be better coordination on this front. Fortunately, the Lowell Station has an indoor waiting room, though N. Billerica's is closed on weekends, which can be intolerable in Winter months. No matter how you look at it, we're fortunate to have this extremely cheap service at our disposal. It's saved me from missing a flight (by taking the train, then Logan Express) and getting me many places before I had a car. The system can't be perfect. read more

The renovations are going well. However I went into Ladies room. Door would not close. The stalls had no toilet seat covers ( paper ). The toilet paper was single ply and hard to unroll. The sink was clean but NO PAPER TOWELS to wipe my hands with. The air blower did not work. Train was on time for 2 adults one way. And using a handicap pass. It was $16.00. Personnel were pleasant and helpful. read more

The drivers are absolutely nasty and have no regard for students who are just using public transportation for the first time and inconsiderate towards handicaps. I happen to lose my student ID which I heard you can use to get on for free. I asked the woman driving who could have been Miss Piggy if it was possible to make a few exceptions on cards since the ATM wouldn't let me withdraw cash in bills the machine would take and I didn't have time to make a purchase for a Charlie Card because the bus was already about to leave. She gave me horrible attitude saying "No! It's your fault and should have been prepared!" I had my ID before I left for this bus stop in its little plastic case I keep in my coat pocket before I left and by the time I got there, I turned around and it was gone. Would a "Sorry, we do not because we don't have scanners" kill? Hating your job is no excuse to give customers attitude especially when they pay YOU. I get it's hard when you're stressed about things in your personal life, you're tired and have a crappy job, but the least you can do is let it go and be more professional and welcoming to your customers. read more

Took the 945am Centralville inbound bus on 1/30/19 (which was late) the bus driver who was male was very rude and seemed miserable. He kept yelling at cars that would not move for him. As we were on our way to the train station by the Dunkins on dutton st I asked him to radio the bus I needed to ask if they would wait 2 mins for us to get there that way I would not miss it. His response was sorry I don't like to radio until we are almost there. So instead of insisting he please would I shut my mouth because I could tell he would just yell at me. Please please reprimand this man he has no business dealing with the public!!!! My fare and taxes pay his job. Why are your drivers such rude people????? read more

Never reliable always late, if you're at a stop and the time the bus is suppose to be there it could either come 30 minutes early or an hour late. Just use Uber read more

I am a 54 year old female who is disabled walk with a Walker... last night I was stranded at the lowell Massachusetts train station/bus station, it was late so I Couldn't see wasting money on a hotel room...so I decided to sit on the bench where it was lit and I knew I would be safe...I was resting my eyes on the bench outside the bus station again I am disabled I had my Walker with me my luggage it was midnight and the train was leaving at 7 I was woken up by yelling only To realize it was a transit police officer saying I had to move.... He did not ask me my story nor gave me the chance to Explain!! It was obvious I was traveling and obvious I am disabled hence the WALKER... I called The real police department who came and straightened it out when I called the dispatcher laughed in disbelief of what an idiot he was!! it's very scary to know people in authority that have absolutely no common sense!! It was 2AM if I had to leave and walk the streets of Lowell with my Walker and all my luggage alone no help... God knows what would of happened FALL, ROBBED... I am glad I had the courage and common sense to not leave and call the Real Police... his name was "Nick" at least that is the name he gave me... Transit authority get rid of him... before he does real harm and you have a law suit on your hands!! read more

Some drivers are ok and others need to get another job. Some drivers do really well and are pleasent others aren't. I have a couple of the drivers that do not like me and they show it to because they had to be corrected do to there attitudes and how they where asking questions about the route and they knew what they had to do and just asked me and I told them I don't know and when they are supposed to be trained and have done this route where I lived for quite sometime. At least I can ride with the ones that I don't have problems with that are very nice which are some and the others I avoid and just get on the bus and sit way in the back of the bus and wish them a great day with I get off the bus and it makes them ugly. read more

As a resident of Lowell and a non-driver, having a local bus service is great. Plus it's cheap. I shouldn't have to complain but what ruins it for me are the bus drivers themselves. Some, and I mean very few, are great people. But again, they're few and far in between. Most of them of are extremely rude, unwilling to answer simple questions about the route or schedule, and seem to lack common courtesy or manners. I understand they're on a fixed schedule and in a hurry but to be so completely impolite? It's just simply upsetting. I work in retail so I know how difficult it can be to put on a smile when you're having a bad day but let's face it, when your work requires you to deal with people on a daily basis, you should at least try to be cordial. I suggest whoever does the hiring for LRTA make sure they're not hiring drivers who are just going to sit there and glare at the passengers as they step onto the bus or answer questions with rude snaps of, "Get on or get off, hurry up." read more