Absolutely love the staff and doctors at Berkeley Family Practice. If you are there more than 15…read moreminutes in the waiting room you go to the receptionist and let them know. Dr. Adams is fantastic, as are all the doctors I have had to see on an emergency basis. Like the fact they are open 1/2 days on Saturdays. They are great general practice doctors, labs are drawn right there and other procedures such as bone density and ekg, etc. are done right there in the office.

RUDE, UNEDUCATED, coughing into the phone, no hold…read more.... I had an initial appointment scheduled. Only because I want a D.O. and they have two on staff. They just called to reschedule because the doctor is no longer available at my scheduled day/time. No other openings until two months. FoR ANY of the providers. No reason to go here.

The COVID 19 pandemic creates extraordinary circumstances for all businesses and medical…read morefacilities. We recently had a requirement for a procedure and ECMC made the process seamless. 5* for rapid response to the referral and the outstanding courtesy of the person from scheduling 5* for the entry process to the facility (bonus points for the free chocolate bar!) 5* for the outpatient check-in 5* for the attentiveness and care during the procedure, along with the thoroughness of explanation for the procedural process We're experiencing a time of elevated social stress; you wouldn't know that from the care and courtesy of this medical facility. Every effort was made to make the experience comfortable.

I had a very concerning experience at East Cooper Medical Center in Mount Pleasant involving a…read morenurse who identified herself as Wendy. My cousin, a Puerto Rican American, came to the ER with severe abdominal/side/back pain and was visibly crying and in significant distress. She called me earlier that evening crying and asking for help. When I arrived at approximately 11:00 PM, I personally observed that she was still in severe pain and distress. What concerns me most is that it was not until after I arrived, spoke with the nursing staff, and requested that another nurse assist my cousin that she received medication from a different nurse. After that nurse, Nicki, administered the medication, I personally watched my cousin finally begin to get relief. She was able to sit up, talk to me, and most importantly, she was no longer crying and visibly suffering from the severe pain she had been experiencing. That made the earlier lack of relief especially concerning to me. I had also requested that Wendy no longer care for my cousin because my cousin had become uncomfortable with the way she was being treated. Despite that request, Wendy returned to the room. My cousin was asking reasonable questions about how long she would have to wait for her ultrasound. She was already extremely anxious and began visibly shaking. Instead of helping calm the situation, Wendy told her to "stop acting like a child and start acting like an adult." I found that completely inappropriate toward a patient who was already experiencing severe pain and distress. I was also concerned that medication was brought into the room without a clear explanation of what it was before my cousin took it. I believe patients should be clearly informed about medications they are being given. Eventually, another nurse came into the room and treated my cousin with kindness and professionalism. That nurse even apologized for what had happened earlier. The contrast between the two interactions was significant. To be clear, my concern is not simply that the ER could not immediately determine the cause of my cousin's pain. We understand that emergency medicine involves testing and uncertainty. My concern is how my cousin was treated while she was seeking care and particularly the fact that she remained in severe distress until after I intervened and another nurse provided medication, after which I personally witnessed a significant improvement in her condition. We are still waiting to submit a formal complaint to ask the hospital to review the entire encounter, including the medication administration record, nursing documentation, and staff conduct. If you visit this ER, advocate for yourself, ask questions about medications before taking them, and bring someone you trust with you if possible. Patients deserve to be treated with dignity, compassion, and respect when they are at their most vulnerable.

Been going to Dr Redwine for general medicine since moving to Charleston 5 years ago. Great GP…read morewith high quality care. My experience with that office is always top notch and no BS.

Today I saw Courtne. She was very efficient, caring and concerned. I was so impressed with her…read moremanner and professionalism. I will ask for her for future appointments

Really pleased with our experience here. The entire office was clean and the waiting room was…read moreclean. Our doctor was professional and the front desk staff was helpful. Big kicker: a play place for the kids in the waiting room. Wish I had gotten a photo but it's very nice and gives the kids something to do instead of going stir crazy in the waiting room.

I scheduled an appointment after requesting a referral from my primary care provider because I was…read moreseeking documentation related to my hearing condition. I waited several weeks for the appointment and completed the audiology evaluation before being informed by the physician that the practice does not provide Nexus letters. I wish that policy had been communicated before the appointment was scheduled, as it would have saved time and frustration. I also felt the discussion regarding hearing protection came across as somewhat condescending. I have professional training and experience with proper hearing protection, and I would have appreciated a more collaborative and respectful conversation. The audiology staff was professional during the exam, but clearer communication and bedside manner would have improved the experience significantly.

The practice was able to schedule me quickly. Easy process, seen shortly after arrival, and…read morefriendly attentive care for the win.

They can't properly bill insurance companies and then expect you to pay for their incompetence.read more

I've been seeing Dr. Osbourne here for 9 years - great doctor and I've always had a good experience…read morewith the office and it's staff. They have a few doctors on staff here with locations in Mount Pleasant and in West Ashley. If you're looking for an OB/GYN, i recommend checking this practice out!

This place has 100% gone downhill since Novant took over. I've been a client here for over 20…read moreyears and my last appointment (and it absolutely will be the LAST), there have been 3 seperate issues. 1. My doctor moved to a different office and no one told me, had to reschedule which means 2 days off of work were required. At my 'actual apointment' thre was a delay of close to 2 hours, which no one told me about. And to top it all off they billed my insurance as a 'naturopathic remedy' and it was denied. Called them to fix it, still wating on that... DO NOT GO HERE!!!!!!!

Great doctor! I had Dr. Reeves! Highly recommend this place…read morewith this doctor! Super patient and kind.

If your appointment is at 10am, don't show up until 11am. Wait times are as excessive as the wait…read moretimes for getting into a Taylor Swift concert. Have to take a full day off work for a 10 minute Dr visit. Do not recommend making any other appointments or plans for that day either cause your time is their time.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.