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    Lovisa

    2.6 (17 reviews)

    Services - Lovisa

    Piercing

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    1 month ago

    No one picks up the phone at any of their local stores and the customer service in the store sucks.

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    1 year ago

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    4 years ago

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    2 years ago

    Good products and prices but they need to improve the customer services in experience.

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    3 years ago

    The piercing young lady was so rude, curt and disrespectful I decided to go somewhere else.

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Galati Jewelers - Difference of the (left) costume earring, next to (right) custom job real gold earring. Looks amazing!

    Galati Jewelers

    4.1(122 reviews)
    2.3 mi
    $$

    I had a very concerning experience with Galati Jewelers. I brought my wedding ring in to have it…read morestretched. The owner seemed nice enough and explained the process, telling me to come back the next day around 4:00 pm to pick it up. When I returned the next day at the time he gave me, the store was closed. I called multiple times, but there was no answer and the voicemail box was full. I went back again the following day -- still closed, even though the hours posted online and on the door indicated the store should be open. By chance, another person stopped by while I was there and told me that the owner frequently does not follow his posted hours. At that point I became extremely worried that I had been scammed out of my wedding ring. The stress of thinking I might have lost something so meaningful was awful. Businesses handling valuable and sentimental items like jewelry must operate professionally and reliably. Not being open during posted hours, not answering calls, and having a full voicemail is completely unacceptable. Based on my experience, I cannot recommend this business. If you value your jewelry and peace of mind, I would strongly advise going somewhere else.

    Stunning work!!!! Worth every penny. Going back absolutely. My 30 year old beautiful diamonds…read moreare back, sized to his recommendation at a glance he knew what size I was and yep he's right!

    Photos
    Galati Jewelers - Custom job

    Custom job

    Galati Jewelers - Never open, even during posted open hours. What's going on?

    Never open, even during posted open hours. What's going on?

    Galati Jewelers - Months later, still not open.

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    Months later, still not open.

    Kern's Fine Jewelry - Exterior

    Kern's Fine Jewelry

    4.6(217 reviews)
    3.8 mi
    $$$$

    I stopped into Kern's to drop off a watch for service, and Marie turned it into a great…read moreexperience. Even though it was a bit busy, she took the time to get to know me (+ my brother in law) and learn exactly what I was looking for. The team's dedication doesn't stop once you leave the store. Both Chris and Marie have been fantastic at keeping in touch with me. Thank you for the wonderful hospitality!

    I've lived in San Mateo County since 1994 and in Burlingame since 2022. I've been to Kerns in…read moreBurlingame at least half a dozen times over the past 18 months, most recently working with Chris. The in-store service is excellent. However, trying to actually purchase a timepiece -- specifically a Rolex or Patek Philippe -- has been an awful and frustrating experience. If I were advising a new watch buyer, I would recommend avoiding this store. Despite my efforts to build a relationship with this local authorized dealer, I've never once felt cared for or like I had any real chance of buying a watch. I've kept in touch via email and have returned to the store a reasonable number of times, yet I've never felt I was given a genuine opportunity. Maybe this is just "the game," and these brands are notorious for prioritizing repeat customers. But you can't become a repeat customer if you're never given a chance to purchase in the first place. This isn't a review written out of frustration over not being able to buy a five-figure timepiece. It's an honest account of my experience trying to build a genuine relationship with Kerns.

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    Kern's Fine Jewelry
    Kern's Fine Jewelry
    Kern's Fine Jewelry

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    The Jewelry Exchange - Redwood

    The Jewelry Exchange - Redwood

    4.3(637 reviews)
    5.4 mi
    $$
    Certified professionals
    Available by appointment

    My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

    Asked for a pricing through yelp and received an answer about my broken necklace within 30 minutes…read more The staff was friendly and got two of my gold necklaces repaired within a week. The pricing was fair.

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    The Jewelry Exchange - Redwood
    The Jewelry Exchange - Redwood
    The Jewelry Exchange - Redwood

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    Lovisa - jewelry - Updated May 2026

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