PLEASE THINK TWICE BEFORE GETTING YOUR EARS PIERCED AT LOVISA - NORTHRIDGE MALL!
I am extremely disappointed and upset with my experience at Lovisa at the Northridge Mall. On August 31, 2026, I had three piercings done in each ear, including a cartilage piercing on each ear.
I followed the aftercare instructions exactly as I was told. I cleaned both ears THREE TIMES A DAY, yet within ONE WEEK, BOTH of my ears became infected.
The pain in my cartilage piercings became severe. I ultimately had to go to urgent care, where the cartilage piercings were removed and I was prescribed antibiotics to treat the infection. This was not a minor inconvenience--it was extremely painful and required medical treatment.
I immediately contacted the store to complain and asked if they would consider a partial refund given what happened. Their response? They do not give refunds whatsoever. I was told that once I left the store, it was my responsibility to keep the piercings clean.
Yes, I understand that aftercare is my responsibility. And I DID my part. I followed their instructions and cleaned my ears three times a day. Despite doing exactly what I was instructed to do, I still ended up with infections in BOTH ears and had to seek medical attention.
I was also very disappointed with the earrings used for the piercings. They do not use flat-back earrings, which I personally found particularly problematic for cartilage piercings.
MY ADVICE: PLEASE DO YOUR RESEARCH BEFORE GETTING PIERCED HERE. Based on my experience, I would NOT recommend Lovisa at the Northridge Mall for ear piercing, especially if you have sensitive ears.
Getting your ears pierced should not end with two infected ears, severe pain, urgent-care treatment, removed piercings, and antibiotics.
I went in expecting a positive experience and instead walked away with a painful infection and a very disappointing response from the store when I asked them to address what happened.
I would NOT get my ears pierced at this location again, and I strongly recommend considering other options before choosing Lovisa at Northridge Mall. read more