We at Lovin Touch Photography are posting this as a protest to the review postings that are practiced by Yelp !
We are an up and coming photography business that has been taking photographs for MANY happy clients for over 3 years and that has been taking professional photographs for over 5 years. Although you may see a couple of reviews on this site of "dissatisfied" clients, please remember that there are ALWAYS two sides to a story.
We at LTP, decided that it was best to handle our first poor review on this site on a personal level with the client herself. The second review, which was a 5 star, was, at first, hidden from Yelp altogether. It was with due dilligence on our part that you are able to see this review at all.
We now face another poor review and would like to rebut. Due to the way Yelp is configured, however, we are not able to do so.
Therefore, we would like to take this opportunity to, not only give MEGA thanks to MRS. Molly for our RAVE review, but to address the ONLY two complaints we have ever had.
Concerning Mrs. Joyce, the "granulated" , distant and uncropped photos....the "granulated" photos were due to the fact that she was trying to crop a small portion from a photo and blow it up to a large photo...this will ALWAYS cause pixilization and graininess to ANY photo. Her ceremony and wedding party were quite large which required us to stand at a distance to capture the full "feel" of the day as well as keep from intruding on the ceremony itself. Similar shots were and are available on our site. As far as cropping, in her defense, there was ONE photo that had bridesmaids in the background. This, however, would have been easily remedied with cropping, which we can easily edit at no extra charge. We kept in very good, friendly and open communication as well as delivered the photos in a timely fashion ( as the review states ).
To address the "hidden review" that we are unable to respond to from Leslie P. Yes, this client was someone we booked for a Craigslist special. We discussed the ceremony during our conference call. There was no concern over lighting during this 3 way, hour long converstion. This issue was not brought to our attention but for a short time before the event that we were requested to provide exterior lighting for the entire ceremony and to make an impromptu visit to the venue, at which the clients did not request to meet. We did immediately refund her deposit so that she could have the funds to find someone that could meet her needs.
We hope this addresses any issues that potential clients may have in reading these reviews. Please take a moment to see what the opinions of other businessowners may have of the Yelp ! practices.You may also view any other Google search of LTP to see that LTP DOES provide services to you with the LOVIN TOUCH they truely deserve at a price to value ratio that CAN'T be beat !!!.
Sincerely,
Mariah & Mike Lovin
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