I ABSOLUTELY recommend Lovesac for all your sofa arrangement needs. It's been about 10 years that I've owned my Lovesac modular sofa and I've recently changed the covers for them. I cannot tell you how beyond pleased I am with the new sofa covers and most of all the customer service for this specific order. I came into the store over the weekend early this year in June to check out the swatches because it was time for an upgrade. I was happy to find a unique fabric and color that was going to go well with my new decor. I ended up ordering a custom fabric and color that I was told upfront that once I placed my order, I will not be able to cancel it. I was in a little bit of a rush to make a decision because they had a sale on covers and in my hurried-ness I ended up picking a color that I was already regretting. So the next day after having placed my order the night before, I came into the store and explained to the manager what happened. What I love about my interaction with the manager is that she heard me out and she really did her very best to accommodate me. And she also explained that if she could not intercept the order in time, it wasn't because she didn't try. It's because the people who place orders are about three hours ahead of us. I totally understood and I said I just appreciate that you're even trying to intercept this order before it goes through. While loan and behold the very next day, I get a call from her and she said that she was able to intercept the order cancel it and then I gave her the correct color that I wanted. Normally, and this is not something that they have to do for a customer and I appreciated that they went out of their way to actually help me. Do my grand total for a new set of covers for my Lovesac sofa and pillows and 2 extra arms, 13 pieces total came to a little over $1,500 with their sale. I personally think this was a good deal because normally I would be paying anywhere from $2000-$2500 and normally it would be more expensive considering they are custom. Overall, I am extremely happy with the customer service from the manager, I think her name is Diane and the sales guy Max. They both went above and beyond to help me with the purchase of my new covers and helping me with my error concerning the order. I don't think anyone would've gone out on the limb like they did for me and I really appreciate it! This level of customer service is actually very rare and I am so glad that I've purchased Lovesac because I can change out the covers whenever I want. It's almost like getting a brand new couch at a fraction of the price. Also, if you're considering Lovesac as an investment piece I highly recommend it. I've had my Lovesac modular sofa for a little over 10 years now and it's still intact. And I'm surprised with the amount of usage the covers have gotten, that the fabric has also stayed intact and there are no rips or holes at all. There has been zero damage to my couches and the fabric and I've moved them now four times and out of state too! I seriously can't believe that they've lasted this long and I think I must've paid a little over $10K over the course of 6 years, not including this recent purchase. All I can say is that it is totally worth it and yes, at first you need to put extra time into assembling the sofa but once it's done, you don't have to do it again unless you want a different configuration. Also, I have never washed the covers on my Lovsac even after moving a lot because it's a huge task I don't want to do so that's also something to consider before you make such a large purchase. Overall, I think I am a Lovesac customer for life or as long as they stay in business. I absolutely love everything about Lovesac and I highly recommend their products! read more

Lovesac - I split my couch apart to make two separate seating areas. These are the new Lovesac covers! - Furniture Stores Near Me - Las Vegas, Nevada

Absolutely the best ! My husband and I had looked into Lovesac before, but never had gotten a detailed looked or understanding of how it works. We thought we were ready to order online, but boy were we wrong. We came into the store to view colors, sizes, and options. As we walked in Pablo greeted us and helped right away. We explained how we were looking at sectionals online and he wasted no time drafting it up with their wood cubes for us and explaining in such detailed form all the possible ways we could do. He explained all the options and how they worked, what they offered, and how to assemble. We left purchasing a whole sactional and so excited to put it together. Thank you again Pablo for such great customer service. We will back for additional piece/accessories thanks to you !! If you stop by the this store make sure to ask for Pablo !!! (: read more

We had a great experience. We previously came in December and got a quote. We went back a few weeks ago and finalized our deal. Thalia helped us this time and she was wonderful! We actually added more pieces and she showed us all the ways she configures hers. Our shipment came super fast. We are still in the process of putting it all together because it is a... process. We were missing a few covers in the shipment, so I called and and I think spoke to Matt. He was wonderful as well and helped us get the missing covers replaced. Can't wait to get it all together! Super clean place and so many options. read more

See all

Disappointing $11K LoveSac Experience: Poor Customer Service and Quality Control As a customer who invested $11,000 in a LoveSac sectional, I feel compelled to share my profoundly disappointing experience with their customer service and quality control, particularly at the Summerlin location. The Major Issues: Wrong Product Delivery: They delivered incorrect cushions and sides for our expensive sectional couch, a basic error that should never happen at this price point. Burdensome Resolution Process: - We must completely dismantle the couch we spent an entire day assembling - Pack everything back into boxes - Wait for them to pick up the wrong items - Wait again for the correct delivery after they confirm the returned items - Spend another full day reassembling the couch - Find a dumpster to dispose of 10+ extra large boxes Time-Consuming Assembly: - Initial assembly required TWO people - Took an ENTIRE day to complete - Now, we must repeat this labor-intensive process due to their error Unacceptable Management Response: - Store manager Lauren's response was utterly inadequate - Offered a mere $400 "appeasement" for their significant error - I never personally reached out to apologize until a week later - Showed no accountability for the store and warehouse mistake - Demonstrated a concerning lack of customer service skills Why This is Unacceptable: When spending $11,000 on furniture, customers rightfully expect: - Correct product delivery - Professional service - Proper handling of mistakes - Respectful resolution - Management accountability To put this in perspective, Crate & Barrel would never handle a mistake this way, nor would they use terms like "appeasement" to correct their errors. Even IKEA, at a much lower price point, often provides better service. Recommendations for LoveSac: - Improve quality control measures - Enhance staff training, especially at the manager/leadership level - Revise customer service policies - Hire managers who understand luxury retail service standards - Implement better error resolution procedures Bottom Line: This level of service is completely unacceptable for a $11,000 purchase. LoveSac needs to seriously reconsider its customer service approach if it wants to compete in the luxury furniture market. Currently, it's losing customers with its poor handling of issues and inadequate management responses. Rating: -100/5 stars Would I recommend LoveSac? HELL No. The quality of service doesn't match the premium price point, and better options are available in the market. read more

Disclaimer: I didn't buy a Lovesac here (but I have bought Lovesacs in the past). I just went here tonight with my kids to see if my daughter would want a small sac in her room. When I walked in, the vibe was super weird. The guy working didn't so much as say "hi" or acknowledge me in any way, never mind offer to help or say something like, "I'll be with you in a minute." He was with a couple (very depressed looking) guys who were, I'm guessing, considering a couch purchase. Customer service could definitely use some work. To whomever manages this location: You might want to work on that. If I *had* decided to purchase, I 100% would have just gone online after the (lack of) customer service. For anyone considering a sac: I have had them in the past, and they are fun. Just make sure you get at least one cover, as the sac itself is not washable. read more

We purchased the 2nd largest lovesac years ago and it has held up well and overall I'm happy with it. When we were in need of a new couch about 9 months ago we decided to go with a lovesac couch. We choose a 6 seat/ 8 side configuration with accessories and upgraded cushions. While I love the different seating options and layouts that we're able to do, the couch is not that comfortable. The cushions sag and slide and honestly for the price (about $10k) is the worst furniture I've purchased. So disappointing for the price I would of hoped it was at minimum super comfy. read more

Lovesac - Furniture Stores Near Me - Las Vegas, Nevada

I highly recommend the Supersac by Lovesac! They are very expensive, but in my opinion, well worth the price. Its by far the best piece of furniture we have ever owned. And the sales team in the downtown summerlin mall, is one of the best customer service experiences I have had buying any price of furniture. I loved how I wasn't rushed into anything and that they were able to answer all my questions. There's nothing like starting the new year off with new piece of furniture. read more

See all

We probably would have spent nearly 3k here today if the service wasn't so terrible. It's a huge disappointment because I really wanted a sactional. Will be going elsewhere. read more

Purchased my second lovesac couch and good customer service. Had some issues with shipping where fed ex lost my couch covers but the manager resent them without any issue and quickly. He was professional and I was very happy with his customer service. Even a peg for the couch was broken and he sent me two more so I had one extra. Thank you lovesac keep up the good work. You have a lifetime customer here. read more

See all

Ordered the theatre style couch. The lady at the retail store says "oh you'll get a bunch of different boxes delivered to your home at random times and its easy to put together ...yes correct, I got a BUNCH of random boxes delivered on different days and let me tell you these are NOT easy to put together, I don't see how some people can even physically do all this, not ordering any of their couches or sectional stuff again, just stick to the bean bags....Lovesac really needs to start thinking about including an all-in-one deliver and install for you service.... The sectional is very nice and comfortable just not fun to assemble. read more

I got a flier in the mail advertising a FREE couch ($600 value). I totally expected it to be a bait and switch. It did say "while supplies last". It was no bait and switch! They are delivering the couch to me for free. I didn't have to give them a credit card or anything. The lady at the store was great. She explained it to me, and I was out in five minutes. No badgering me, or trying to sell me a million other things along with it. read more

Love sac is the best!!!! After thinking about it for I long time I made the decision and came in and just purchased my super sac best decision ever... I don't regret it. The only thing i kinda regret is not have purchased it before. I'll be back for 2 more definitely!!!!! read more

If you are buying a couch think twice about buying it here. I purchased a couch for $6000 and the wait time was 4-6 weeks. I was ok with that until 6 weeks past. When I called weeks ahead due to us taking a trip to plan out the delivery they said they was waiting on one part. Customer service said they was going to follow up with me and watch my order. Well that never happened. After the 6 week we was tripped on where our couch was so my wife called and asked CS what's going on and about our trip they said well can your neighbors except your package that contains 10 - 20 boxes. Smh this pissed my wife off. Then we called the store we bought it from and they couldn't even find our order. Manager didnt even try to keep the sale she said we will just refund you this never happens. These products are supposed to be lifetime. But imagine if something happen. They might not find my order. read more

We love our Sactional and Christina was super helpful through some confusion with our order. She will go above and beyond to make she you're well taken care of and love their the final product. This couch is a life long couch. You can change the design, change the covers and choose the filling. It's sleek and fancy looking! I would definitely refer all my friends and family to this store and to buy their products! read more

Lovesac - Furniture Stores Near Me - Las Vegas, Nevada

See all

I just called into this location, they at first didn't answer, so I went to use their text feature. I received a call while about to text. The gentleman answering the phone was very disrespectful. I asked him if he knew when the service members discount that is twice a year for a 30%-40% off was and he said, "right now, it's 5% for service members and whatever." We only did that to kind of discount to keep business going due to covid. This is inaccurate and has happened many years and is 2x a year. Every time I went to speak, he would continue to talk over me and cut me off. For this, my family and I will not even be giving this location and possibly Lovesac our business. You would get more business if you work on your location's customer experience and customer service. If paying 3k-10k for a couch your expect and deserve a higher quality customer service by far then this low standard that was experienced in a 1 minute phone call. read more

Lovesac - Furniture Stores Near Me - Las Vegas, Nevada

How have I not reviewed Lovesac yet?! Since it's Valentine's Day, let me share with you my love affair with this place. Sidebar: if you don't already know this, furniture shopping (in general) is basically Hell's Waiting Room. Negotiating with shady salespeople at those big furniture outlets - when you KNOW that all the stores carry the exact same products and they all buy it from one massive furniture distributor - is miserable. Even when you get great discounts, you never feel like you really got a good deal. ::end rant:: It all started in 2013, when I bought my first LoveSac movie lounger from the (now closed) Town Center location. We fell in love with how comfortable and maneuverable the pieces are. 2 years later, when we were shopping in Downtown Summerlin, we stopped in to the LoveSac store - just to peruse - and ended up making not only another sactional purchase, but a whole bunch of new friends as well! Christina (the store manager), Tyler, and Collin are all awesome. We purchased from Christina - she helped us pick out exactly what we needed, helped me "style" my living room, and we had a GREAT time doing it. We've referred no less than 5 people to LoveSac who all LOVE their sacs, sactionals, and other LoveSac furniture. Now, we stop by LoveSac at least twice a month. If we're strolling through the Farmers Market or just grabbing a juice from Nekter, we always stop by and say hi to the LoveSac crew. Our dog, Boomer, is basically the store mascot. To Christina at LoveSac - thank you for saving me from my furniture nightmare. You and LoveSac have my undying loyalty. To Tyler & Collin, thanks for always welcoming us in, even if we just want to plop down on a CitySac for a few minutes to escape the heat. You are all incredible read more

The wife and I have always wanted a coach that we can rearrange and could modify when ever we wanted a change. My sister told us about lovsac and we loved all the options. You must ask for Christina or Collin they are awesome. They both brought out fabric to our houses and help us pick out a layout. When our first couch came Collin came over and put it together. And Christina came and put up the second coach. They are very knowledgeable and know everything about there products. We will be back for our outdoor furniture read more

Visited the Summerlin location over Memorial Day weekend and was greeted with a positive helpful staff! Christina was the best! She went above and beyond to accommodate our needs! We completely satisfied and can't wait for the arrival of our 2 new rabbit fur pillowsacs! We can not find one fault with our LuvSac experience. U all rock! Thanks Christie and Tyler. Mad Dog read more

Unfulfilled order going on 3 weeks now. Every attempt to deliver has not been on OUR terms. Delivery company also tried to deliver during an unspecified time without any heads up and are blaming US for the issue?! LoveSac store managers are doing all they can but upper leadership needs to get involved at this point. This was supposed to be a surprise Christmas present to me from my husband but that's long ruined AND we went through the holidays with visitors and no damn couch. Corporate needs to fix this now! Supposedly this has been routed up but I would like to hear from Exec or the CEO himself. read more

Don't bother if you're looking to see the largest size in person, they don't have it in store. I'm not about to buy a 1500 bean bag without trying it first! read more

Worst customer service bar none. My wife and I went in the store and none of the salesperson acknowledged us at all. Hope the owner of this store read this and you definitely need to educate your salesperson how to be more engaging and try to sell those sofas. When I asked a question about the sofa, one of the salesperson answer my question while she is sitting down. People that want to buy this sofas, definitely don't buy from this store. Buy it somewhere else. read more

Ever since I stepped foot into this store back in decemeber I knew this would be an awesome place. There Sactionals line of couchs and sofa's caught my attention. The awesome ways to configure the couch into many different ways. Single seat, love seat, full three seater couch, and even a movie lounger. The possibilities are endless. Here we are in April and I couldnt handle our exhisting furniture. So I decided to bite the bullet and purchase my first Lovesac Sactional. Purchased the "L" shaped which would give us three seating positions with one person with there legs up. Thats where my wifey sits! Originally purchased the covers with the chocolate brown microfiber suade. Unfortunatley i found the warehouse shipped us the walls in chocolate brown but the base, pillow, and cushion were a Grey color. We looked and immediately saw that color was not correct when I opened the box. But we decided lets give it a try. Low and behold it wasnt a bad option at all. It was actually a great mistake. I did run into one other challenege but it was no fault on the sales team as it was a manufacture defect. One of the legs on the walls were not threaded so i could not screw in the leg to the bottom of the wall. No big deal. Took just the wall back to Lovesac Downtown Summerlin and they immedately apologized and was very sincere. They said they will take care of it immediately. The shipped a new one to my house in a few days. Over all it is a pleasant experience and I love the sactional. Just the fact that I dont ever have to buy a whole new sofa is a great feeling. I can purchase just a cover, cushion, or base. I can buy pieces to extend or make new furniture. The possibilities are endless and its a pricey investment to begin but imagine paying for a whole new set in a few years on the cheaper stuff. They are uncomfortable after time and the whole thing neds to be replaced. Here i can purchase just the part that dies. I can even take it apart and store pieces if i really want to. Just the over all use and practicality is there and well worth the money. If you are ever thinking of purchasing this furniture do it!! With the zero percent financing specials they have from time to time. Its worth it. You will not turn back and look at another furniture again!! Thank you Downtown Summerlin Lovesac team!! We will be back and make our whole house a Lovesac one!! read more

Lovesac - Lovesac Sactionals. With deep cup holders! Chocolate brown walls with grey bases, cushions, and pillows. - Furniture Stores Near Me - Las Vegas, Nevada

Biggest mistake we ever made was falling for the hype of Lovesac. Our original salesperson (can not remember his name) was helpful and patient. We subsequently purchased a sectional for over $6,000 along with a large love sac. Long story short, we made an an exchange for a smaller Love sac and months later are still trying to get a refund for the price difference. The sofa was a huge disappointment and that is being returned as well. We though with the price we would get a quality product. The store manager was less than helpful with our return and we have had two in store conversations with her and three calls to customer service with no resolution and no money back. So disappointed and more so, very angry that we have yet to get our money back. read more

First of all, most comfortable furniture ever! Second of all, some of the best customer service I've ever had. Specifically, Colin was on top of it from the get go. He helped me with any question I had and was available virtually 24/7. In the end, Colin even helped me get a really great deal on my first Lovesac. Definitely shopping here again! read more

Christina was amazing!! This is my first Lovesac purchase and Christina was patient with me and answered all of my questions. I was able to try all of the different fills and was even able to rearrange the Sactional so that I could see how easy it was to move around. I cannot wait to have these in my home. Thank you Christina!! read more

Pricey and the only reason for the 4 stars instead of 5. Hands down the best sacs around for comfort and design combos. Employees were courteous and helpful! Very exclusive sacs that are hard to find in this quality. read more

Hi I just would like to say how helpful Christina Frisbie was with purchasing a SuperSac and Chinchila Dense Phur Cover. I have a brother that has special needs and he currently has a small beanbag. I know when he comes out this weekend, he is going to love the new one I got for him and I. He can now experience the real way to relax and keep him off his feet because he likes to walk back and forth around the house literally all day and all night. I owe it all to Christina!!!! Thank you so much LOVESAC FAMILY for your great customer service and products you offer =) Very satisfied customer read more

We were remodeling our house at the end of last year and the one major piece that my wife and I could not find was a family room sofa. Because of the room size and our newfound theme, we were looking for something that fit ALL of our needs... look, comfort, color, size, etc. And after shopping for months throughout LA and the OC, we were getting tired of going from one furniture store to another getting the pitch of some salesperson pushing their "one" sofa down our throat. Who would've thought we'd find our ideal sofa on our quick weekend trip to Vegas. We walked into the Summerlin store as we shopped the area and Christina right away got our attention. She entertained our rather large family of 15 and asked ALL the right questions and what our needs were. A 2 minute peak into the store became a 40 minute experience. She answered ALL of our questions and showed us the Lovesac line a gave us options and we readily decided right there that we wanted to be a customer. Its HARD to find a good retail experience nowadays, and Christina changed that! Kudos to people to take Pride in what they do! read more

I've had a lovesac for two years and it still is pretty much brand new, comfy and cozy. Finally relocated to a city that has an actual store and the staff are very professional and inviting. If you are in debate on whether to purchase or not because of the price don't be fooled, just go for it as you won't be disappointed. read more

I went into the store today and was met by the MOST DELIGHTFUL young woman. Shaelyn was knowlegable about the product, demonstrating the unique features of the Sactional. She was able to easily answer all of our questions, including those about the product, return policy and military discount. She was helpful in making choices (especially of fabric...steering us away from something that wouldn't have worked as well for us because we have a dog) and so friendly and efficient. The store was very busy, but she managed to give us excellent customer service. She was not at all pushy, allowing the product to sell itself...which it did, easily. We bought a Sactional and can't wait for it to be delivered. If you are in the market for a sectional, you can't beat the Sactional. Stop by the store in downtown Summerlin and ask for Shaelyn. You won't be disappointed. read more

After years of replacing couches due to heavy use from our pets and kids, our family came in to Lovesac needing something durable, washable, and functional for our space. We were blown away with not only the product but the exceptional customer service. Shaelyn introduced us to the product, helped us to decide what exactly we needed, and worked with us to design a couch we truly loved. She provided us with all the information we needed to know we were making the best choice, and was there to assist us through ordering and helping us with set up. Christina, the store manager, also provided us with information on how she had washed a stain out of her own sectional that helped us after an unfortunate red paint incident we recently had. The store staff makes furniture shopping feel like a breeze, and we couldn't have asked for a better experience! If you are in need of a new couch, be sure to check out Lovesac first! read more

We love LoveSac Downtown Summerlin! Tyler always takes the BEST care of us. He truly cares about his clients. He is the reason we chose LoveSac. We had purchased different furniture, but after talking with Tyler several times, we made the switch. Now, every time we are Downtown Summerlin we stop in to LoveSac to see if Tyler is there and to say hi! He asks about our dogs, our house, our work. He remembers us as people. That personal connection makes all the difference. People buy people - we were sold by Tyler's kindness and helpfulness, the Sactional was a bonus. read more

We bought our couch here last year and Christina was wonderful to work with! She is very personable, knowledgeable and friendly. Great employee! read more

I highly recommend the Sactional by Lovesac! they are very expensive, but in my opinion, well worth the price. its by far the best piece of furniture we have ever owned. And the sales team in the downtown summerlin mall, is one of the best customer service experiences I have had buying any price of furniture. read more

Christina Frisbie at Lovesac in Downtown Summerlin completely amazed my husband and me with how well she was able to listen to our needs and craft a solution that addressed all of them. We have a boxer mix and a baby girl on the way, so finding something durable, washable, and comfortable were some of our top concerns, as well as maximizing space in our home to be able to host our extended families. Christina's creativity, personality, and problem solving skills were the perfect combination. She not only came up with multiple options for us to choose from, but she was able to highlight the pros and cons with each and adjust her proposals based on our feedback. We love our new couch and have Christina and her team to thank it and for such a great experience. read more

Just happened to stop in while walking through the Pavillion Center. That is when I was astounded by the versatility of the furniture. Tired of the look, change the fabric. Tired of a couch with an attached chaise, make it a movie lounger or two chaises. So, I decided to purchase one, because they are soooo comfortable and versatile. I have had the Sactional for a few months now and have no buyer's remorse. Frame comes with a lifetime warranty, so there is some peace of mind. The crew there is great. They are ultra helpful and friendly. read more

I walked in on the busiest weekend of the holiday for Black Friday and the service was beyond exceptional! Christina helped me from the start to finish and even went about and beyond to help me! We set up the couch and it looked wrong and I thought I was missing pieces but it turns out I put it together wrong. Christina took the time out of her Sunday around the holidays to come personally help me! I've never experienced customer service like that! I am beyond pleased with her and the store!! They will forever have my business. read more