Before they moved to the Saginaw location they were a company that I would recommend in a…read moreheartbeat! But last week they destroyed me with unethical decisions and terrible disrespect! Having a car towed there with a bad fuel pump turned into two repairs on the same part, being stranded near downtown Lansing for hours, and forfeiture of my rent money as well as a new debt I had to dig myself into! First of all they quoted two drastically different prices for the same repair, offering a warranty on a $500 plus job. And no warranty on a $250 something job. My wife made an executive decision and opted for the less costly of the two. When the job was done they did extend a courtesy and picked her up to pay the bill and retrieve the car. While doing this, they told her that the fuel pump had pulled extra amperage from(on?) the fuse box and that it may happen again which will fry the fuse box... Now, any other shop would have, upon discovering this, called to disclose it before doing any of the work get it authorized. I think most people(myself included) would have said no to the repair unless the entire problem can be fixed! They did not tell us about the fuse box or any other problem at all and just worked on the fuse box. So, my wife paid the bill, drove home(maybe a mile and a half), then to a doctor's appointment across the street from Sparrow. After the appointment we returned to the car only to find it having the exact symptoms/problems that made us go to the shop in the first place! No warranty, no guarantee, the work would have to be done again as well as the fuse box AND have it towed back to the shop! Now, between the the two repairs we're looking at paying over $800 for the two repairs PLUS the tow truck that we were told we had to wait for(3 hours)! I did try to talk to him the second time it broke down but he "wasn't there to battle with me." I used to go to the shop across the bridge and was always treated with respect and up front honesty. Then these guys opened shop closer. I really don't think any other shop would have let that car leave their parking lot with such an inevitability looming! I think any other shop would have halted repairs once they discovered the bigger problem and called for authorization either way! NEVER AGAIN FOR ME! I'm sticking with the shop across the bridge(you know who I mean)!

From the owner: When you come to us for your vehicle's repairs, we make it our top priority to take the hassle out…read moreof the process. We offer Free Pickup and Delivery of your vehicle within 10 mile radius. Our customer lounge is comfortable, and clean, we have hot coffee, water, WiFi and cable television. There are several restaurants near by, we will shuttle you to and from the Lansing Mall.

Wonderful man that helped my mom with a flat tire in the middle of no where on a Saturday night…read moreafter her insurance company wouldn't get someone out for 3 hours. Came right away and didn't even want to charge. 100% choose this man for anything you need!

We were ready to drive through Michigan, back to Arizona, in our motor home. Stopped at the Kroger…read moreService area. Went to check our tire pressure and the valve stem broke off. Called insurance for roadside help. An hour and $80 later a car arrived. He had all the tire repair stuff in the trunk. He changed the tire but couldn't fill the tire completely. Thanked him and rolled over thi the air pump. 15 minutes and $3 later we realize the air pump was broken. Day was not going well. Back to Google. What do you know, I found a 24 hour truck tire company. I called Bachman Truck Tire Service, LLC and Brad had no problem working on our motor home. Drove less than two miles and Brad was fantastic! He removed a tire, replaced a valve stem, put on the now fixed tire, made sure to put air in the spare and was a congenial person. Brad was reasonably priced. We were impressed with his promptness, especally on a Sunday! Thank you Brad!

Don't waste your time or money. I brought a very small horse trailer in to get the wood floor…read morereplaced and safety chains replaced It took them two weeks before they even called me with a quote for the floor. Then they said that they would need to price out the chains to give me a quote for the chains. I waited over a week and ended up just going and picking up my trailer. I I really wonder how long it is going to take them to realize that I came and got the trailer. I took it to D & R in Milan and got a quote on the spot three times less than the quote that they gave me. Save your time and money and don't even bother trying out this business.

I took my RV to Motor City Truck Collision. They were very nice and gave me a competitive Quote…read moreright away. I took the RV to them, and I thought they did an excellent job. But when I was washing my RV later, I realized that they got paint all over my front bumper, front grill, windshield wiper and fan air intake. It seemed like they hardly covered anything before painting. I am having a very hard time to removing the paint over spray now. Jim was one of the nicest people I have met and very helpful. But if you take your vehicle there, beware of paint overspray and make sure to check for that.

Garret Auto & Truck should be named Garrett Truck & Auto as this is the Go-To place for Truck & RV…read morerepair. I recently had my catalytic convertor stolen from my Ford chassis motorhome from a "secure" storage in Commerce. It turns out that none of the Ford dealers in Metro Detroit can work on a Ford chassis RV! But Garrett can. I received a prompt estimate from them and was on my way shortly thereafter, "shortly" being the time to coordinate getting the work approved & paid by my insurance company. Phil & Kevin were very responsive to my questions & I'm pleased with the quality of the repairs Good-bye Ford dealers, hello Garrett!

Great job! Highly experienced with integrity and craftsmanship…read more We took our RV there and they did a phenomenal job. Now, a DEFINITE repeat customer.

five months after they took my tractor away it still is not repaired even though they have received…read morethe full amount quoted to do the work. Now phone calls are not even returned.

Sent my tractor to Clark's to repair hydraulic problem and hydraulic pump leaking. Received a call…read moreestimating thirty five hundred dollars which I agreed to. Two weeks later they called and said they repaired the pump and some other issues and the price was now six thousand dollars which I negotiated back to a lower amount. Then later they called and said the pump was leaking again and I agreed to a new pump and sent payment per credit card. Then they sent to another repair shop and the hydraulic system seems to work now but the cost is now over seven thousand which I have paid part of it. The pump is not new even though I paid for a new one. Needless to say we don't agree on the final cost. I used the tractor about twelve hours and the steal high pressure line came loose from the pump spraying hydraulic fluid on the exhaust pipe causing a fire.