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    Love Events By Jen

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

    Services - Love Events By Jen

    Wedding planning

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    12 years ago

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    Holiday Inn Express & Suites Cabot

    Holiday Inn Express & Suites Cabot

    (7 reviews)

    Tyler at the front desk was super nice when we had an issue with our room. He moved us to a new…read moreroom and the rest of the stay was great. He greeted everyone with a smile and was genuinely happy to see you. Everyone should be this nice.

    BEWARE of this hotels dishonest practices!!!!! I stayed at this Holiday Inn for over 30 days,…read morespending more than $5,200 during an extended stay. I paid day by day, in person, and received new room keys daily after each payment. On the final day of my stay, I received a fraud alert from my bank for a $935 charge from the hotel. I immediately contacted the front desk and was told it was an error and that everything was fine. Despite this reassurance, my card continued to receive multiple attempted charges totaling nearly $3,900. Later that morning (around 11:30 AM), I was contacted by staff and told there were days I supposedly had not paid. This made no sense, as I had gone to the front desk every single day to pay and receive new keys. I was given a printed statement, which they admitted still needed to be reviewed. At this point, I was locked out of my room, which contained all of my personal belongings. I was told the manager, Phillip, would call me. When I spoke with him, he listed three dates I allegedly did not pay--all of which I could verify with receipts from my bank. He then stated the front desk staff had made errors and implied that if the charges weren't covered, the employees would have to pay out of pocket. Still, no clear explanation was provided. Instead of resolving the issue, the manager stated he was off for the day (at 4 PM) and told me I would have to meet another manager at 7 AM the next morning at an entirely different hotel to discuss my account and retrieve my belongings and that "I just did not want to pay"When I asked to speak with someone who could help immediately, he hung up on me. When I called back, he hung up again. I returned to the property explaining that I had prescription medication inside my room that I urgently needed, yet I was still forced to pay an additional $535 under duress just to regain access. Even then, staff admitted multiple errors were made on their end but could not explain which dates were unpaid or why these issues occurred. After spending over $5,000 at this hotel, I was treated with a complete lack of professionalism, empathy, and accountability. This experience was unacceptable and deeply distressing. Long-term guests should never be treated this way, especially when mistakes are acknowledged as being the hotel's fault.

    Love Events By Jen - wedding_planning - Updated May 2026

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