I used to shop at Lou's, but never will again. It appears that Lou' s has gone downhill in the last few years. On my last shopping trip there, I purchase 6 boxes of crackers, and didn't notice a sell by date on them. When I got home my daughter opened a box and found them infested with BUGS! I attempted to return them, with a receipt, 2 days later. I was told that they no longer accept returns for any reason! I asked to speak to the owner, since I know he occasionally would be there, but was told he wasn't in. The cashier also refused to give me his contact information. But, that wasn't the worst that happened, only wasted $12.00 on the crackers.
The worst was the beef roast I purchased for $50.00 that was ROTTEN! I didn't bother driving over an hour back to ask for a refund, knowing now that they wouldn't refund, but I did try to call at least 5 times. No one would let me talk to the owner, or do anything about the roast. I wish I knew who to call to report this... Perhaps the health department, or the Better Business (BBB)people? Someone will eventually get sick, or even die from food poisoning. Something needs to be done, but I don't know who I should call. Also, it has gotten to be very dirty, and after driving an hour to get there, they won't even let you use the bathroom. How can they still be in business? read more