Do not come here. Lou's Customer Exhaust overcharged me for a "repair" that ended up worse than how it started.
I took my car to [Other Shop X] (edited to remove this shop name from review) in Nashua to have my car inspected, and they notified me that they could not pass the car due to an exhaust leak. They showed me where the intermediate pipe between the converter and the muffler, where it connected via a lap joint to the muffler was corroded and leaking exhaust, as well as 4 bolts that needed to be replaced elsewhere on the exhaust system. They quoted me 700 dollars to do the repair, but mentioned that Lou's Custom Exhaust on E Hollis street would likely be able to repair it for cheaper.
I made an appointment with Lou's and took it down. They charged me 500 dollars for the repair. When I took the car back to [Other Shop X] for a reinspection, they said that the 4 bolts were replaced near the front of the car, but the leak (which is why it failed inspection) was still there. They passed the vehicle anyway because "we aren't going to nitpick, and it's clear that you made the attempt at getting it fixed".
2 weeks later, after minimal driving (I probably drive less than 15 miles a week), I go out and start my car, and it sounds like a motorcycle, and there is also a heavy rattling noise. I get under the car to inspect my exhaust system (in hindsight, I should have done this sooner). The 4 bolts that needed to be replaced were in fact replaced, but the area with the leak looked like nothing was replaced or repaired. The intermediate pipe was completely severed from the muffler. The muffler had completely disconnected and was dangling off the hangers and rattling against the pipe it was supposed to be connected to.
Lou's Custom Exhaust charged me 500 dollars to replace four bolts... They did not repair the exhaust leak at all, and my car ended up in worse condition than when it started.
I called and explained the situation and requested that they give me a partial refund, and they told me they "do not do that". Now I must take my car somewhere else because I do not trust Lou's and my car is broken.
Be warned.
Update in response to Owner response:
[Other Shop X] quoted me $700 dollars total to perform 2 repairs: 1. Replace 4 rusted out bolts towards the front of the exhaust system, and 2. Fix the exhaust leak where the intermediate pipe connected to the muffler, which was the bulk of the $700 dollar cost.
When I arrived at Lou's Custom Exhaust, the mechanic walked me under the car and showed me the 4 bolts that needed replacing, as well as the crack in the intermediate pipe by the muffler. He told me that it would cost 450-500 dollars for BOTH repairs, and I agreed.
I think anyone reading this review would find it hard to believe that I came down to Lou's and agreed to pay $500 dollars to have 4 bolts replaced, and ignore the major repair, which was the cracked pipe, when [Other Shop X] quoted me $700 for both.
The cracked pipe was not fixed, and my muffler fell off two weeks later. You charged me $500 for half of the agreed upon repairs. When I called and politely asked for a partial refund, your mechanic said that "we don't do that" and asked for me to bring it in because "my work doesn't break after a week". I declined to bring my car in because A. I do not trust the work your shop does, for obvious reasons, and B. based on your response, it sounds like you would try and charge me extra to fix your error because you are pretending that the major repair was not agreed upon in the first place. I would rather bring it somewhere else and have it done right.
For the sake of transparency, if you would like to provide a detailed accounting of how replacing 4 bolts would warrant a $500 charge, I would be happy to photograph under my car to confirm what you did, and let the readers decide. read more