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    Lou's Custom Exhaust

    5.0 (3 reviews)
    Closed • Closed

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    Services - Lou's Custom Exhaust

    Auto brake repair

    Auto exhaust repair

    Auto steering and suspension repair

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    Wareham Ford

    Wareham Ford

    (32 reviews)

    Brought in my Ford F250 20 an oil service and I gave two additional notes that I wanted to have…read morethem check leak and my sensor. I couldn't get them to give me a proper estimate quote for over a week. Finally, the customer service representative Stephanie hand wrote something out. She marked things off as done, which were not done I never received a phone call in a timely manner from them. Only received emails in the late afternoon hours. It came back and said they had additional recommendations to do for work front and rear shocks and rear brakes pads and rotors when I asked to see visual aids of these things they couldn't have been bothered to actually take a picture in a video to show me what was going on After 7+ days I went to go pick the vehicle up. It wasn't even in walking distance and I'm looking around and I said the not out here and they're like oh it's in the back you have to go walk and get it yourself and I've been going to wear him for basic maintenance for 10 years. Not mention, I am the definition of a one man band at work so leaving my place of business to go pick up and drop off a vehicle. I have to move to do so. I can't even get them to give me a loaner car to get.

    I've been going to Wareham Ford for 14 years. After this last oil change, I'm done with them…read moreservicing my vehicle. 3 wrong oil changes out of the last 4. It's either the technician can't read the work order properly or the customer service person can't write up a simple order correctly. Twice it was corrected to the proper oil (that I've specified for 14 years in a row!). One time I found out when I went for the next oil change (of which they charged me for the more expensive brand) because the service person mentioned it. This last time, I walked out shaking my head...if they can't get a simple oil change correct, then what are they doing to customers that have more complicated work done??? They have lost a loyal customer forever. Thoroughly Disgusted

    Lou's Custom Exhaust - autorepair - Updated October 2026

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