I returned to Dr. Napolitano after a filling fell out that he had put in 6 months earlier. At the time of the initial filling, I was told to return if there was a problem. I should note that when I received the initial filling, I did not have health insurance, so I paid out of pocket. I recently purchased insurance that has a dental plan; however, Dr. Napolitano is not in that insurer's network. I decided to go back to Napolitano because he did the initial filling and I thought he would want to repair it. When I called him a few days ago to tell him the filling had fallen out, his dental hygienist said to come in. I told her when I called, and again when I arrived, that my current health insurance does not cover Dr. Napolitano's services. Therefore, I assumed that I would be informed before any fee-based services were provided. The dental assistant proceeded to x-ray my mouth and the dentist briefly examined my problem tooth. The dentist determined that the problem was not with the initial filling but with the tooth behind it. As a result, they told me I would have to pay for the new filling. I said "no" because the dentist assigned by my new insurance carrier could do the work under my new insurance policy. When I was getting ready to leave, I was told that I would have to pay nearly $100 for the exam and the x-ray. This really frustrated me. I guess that I should have been more explicit in my desire not to pay for anything. I just figured that I would be informed of the cost of any services before they we provided. The staff knew I did not have health insurance coverage for Dr. Napolitano! Needless to say, I'm frustrated with the way I was treated. I'm particularly irritated by the woman who does the billing there. I could tell by the look on her face that she knew what she was doing was wrong, yet she charged me anyway. I could also tell that she was waiting for me to argue with her about being charged. However, I refused to give her the satisfaction. Bottom line: I was deceived and treated dishonestly. I hope the same doesn't happen to you. read more