1. Lou Lou's Decor

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Newport, RI

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Lou Lou's Decor

4.3 (3 reviews)
Open • 10:00 am - 5:00 pm

Services - Lou Lou's Decor

Home interior design

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9 months ago

Helpful 3
Thanks 3
Love this 5
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8 years ago

Great little store with cute home furnishings. Worth a look. Great selection of blankets, pillows, dish ware and home furnishings.

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16 years ago

Beautiful store. Very high end, but I love it all! Just wish I could afford something other than a bar of soap...

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Mattress Firm

Mattress Firm

(7 reviews)

$$$

I can only give the company four stars because of the delivery. I would however…read more give 5 Stars to BETSY the lady who took care of all my problems quickly and most competently . The original mattress was too high and Betsy had that taken care of and then the mattress was too soft So Betsy not only honored their guarantee but was most helpful in helping pick a mattress that would be better suited to my personal needs. All through out the process she remained professional and efficient. I would advise anyone seeking a new mattress or adjustable platform to seek Betsy out.

The worst customer experience in the history of retail. Waited all day for box spring delivery…read more They finally acknowledged they forgot to put box spring on the truck, and the next fleet of trucks for the following day had been loaded and they would not accommodate us. We spent one night in a hotel. The next day MartressFirm told us we'd have to rent a truck to get the box spring ourselves. When we asked for a credit they told us we'd have to wait 5 days. The "manager" Betsy was not helpful. Her area manager Maxine was not helpful. Her District Manager Roberto was not helpful. I've begun making calls to Regional and VP of stores. Next up are calls to the CEO Mr Fazio. Meanwhile they have $300+ of our money. We are out the money for one hotel bill. We called Cardi's - they have same item in stock, will deliver by 3pm. Stay away from MattressFirm. Losers. They do not deserve one star.

BoConcept - Boston - Indivi sofa by BoConcept ft. in our Newbury showroom  (Photo Credit: A Louis Jean Media)

BoConcept - Boston

(6 reviews)

Back Bay

I started shopping at BoConcept years ago, originally their store was in Cambridge. When I moved…read moreinto a new apartment building, they gave me a list of all of the furniture that they had used to stage a model apartment. This was how I learned about the store and I fell in love with the furniture. Over the years I have bought most of the furniture that is in my home from BoConcept. It's beautiful furniture, modern, but at the same time inviting, comfortable and pretty. I think the last time I bought some thing at the store was about three years ago, and my furniture has always worn very well. I had a problem with one of the furniture pieces that I had purchased three years ago and I called the store to let them know. I think my experience with customer service is that it's not usually good when I called places, so I felt a little bit nervous calling. I can't even tell you how helpful Louis was, and how much better I felt after speaking with him. They are repairing the flaw to my furniture piece, and I could not be more impressed with the incredible customer service that I got. In an age of lacking Customer Service, BoConcept was the opposite. They were helpful, understanding and kind. I would highly recommend this company as well as the store. You will not be disappointed.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Lou Lou's Decor - interiordesign - Updated November 2026

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